I have been using Drake Software for 17+ years and this is the worst support team I have ever seen. The Securefilepro portal team/ Refund Department also does not issue credits for bil... Toon meer
Bedrijf heeft geantwoord
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Drake user for 30+ years. Great when owned by Drake family, gone downhill somewhat after buy out. Program froze up a lot this year, telephone help is mostly useless, voice mail from hell is time con... Toon meer
Bedrijf heeft geantwoord
Drake user since 2007/2008. The usability gets easier each year. New features such as the portal, workflow, and DrakePay have been added in recent years to streamline and save time. Of course these... Toon meer
Bedrijf heeft geantwoord
Price is getting insane Features cut, price doubled support is now terrible Live agent use to answer in 3 rings, now 3 min with robot before you get an untrained agent Price remained stable for 3... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 1977, Drake Software® empowers more than 70,000 tax professionals nationwide with a trusted ecosystem of technology-driven solutions. Our mission is simple: Deliver reliable, efficient, and secure tools that streamline tax preparation, accounting, and client services. Drake Workflow™ is our integrated workflow automation solution, connecting our tools and products with real-time tracking, status updates, and built-in urgency alerts. Preparers save time and reduce risk with secure electronic signatures via Drake E-Sign™, while integrated payments through Drake Pay™ help expedite fast deposits — typically within two business days — via credit, debit, ACH, Pay-by-Refund, and contactless options. Our accounting and payroll solutions in Drake Accounting® simplify bookkeeping, payroll, and financial reporting, while secure client portals through Drake Portals® provide a convenient way to exchange sensitive tax documents. Flexible, web-based tax preparation via Drake Tax Online™ makes it possible to work anywhere with confidence — supported by trusted compliance, customizable workflows, and modern security. From tax and accounting to payroll and payments, Drake Software delivers end-to-end solutions built on decades of experience and innovation. Ready to experience the difference trusted technology makes? Download a free trial of Drake Tax® today and join thousands of professionals who rely on Drake Software every tax season.
Drake Software
Geschreven door het bedrijf
- Helping tax professionals prepare for filing season and beyond.
- Year after year, Drake Software is recognized for reliability, customer support, and product value. You can take advantage of dependable e-filing and innovative software solutions with our early season discounts! Curious about Drake Software? Our dedicated sales team travels nationwide from April thru November, demonstrating the streamlined process and functionality. Also, they’re available to answer questions. If you want to stay on top of the latest IRS news and business strategies for tax preparers, be sure and follow our Taxing Subjects blog. We aggregate the latest tax industry and IRS news, cover industry software and technology, provide downloadable resources, and outline business strategies employed by successful preparers. TaxingSubjects® is published and distributed by Drake Software and located at https://www.drakesoftware.com/blog.
Contactgegevens
111 Technology Drive, 28734, Franklin, Verenigde Staten
- 828.524.8020
- drakesoftware.com
3,6
Gemiddeld
508 reviews
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Antwoord van Drake Software
We appreciate the kind words, Carlos. Quality and value together is what we strive for. Thank you for choosing Drake.
As far as the software goes everything…
As far as the software goes everything works fine. the problem is the price keeps going up every yr. It's very expensive. this yr for drake portals it was $300 for it to jump to $1400 it loco. please find a way to stabilize pricing.
1 mei 2026
Antwoord van Drake Software
Thank you for sharing your concerns, Marvin. We're glad the software itself is working well for you. We hear you on the pricing, especially around portals, and your feedback is being shared with our team. If you'd like to discuss your account options or current packages, our sales team is available at (800) 890-9500.
Excellent customer support services…
Excellent customer support services during the tax season.
1 mei 2026
Antwoord van Drake Software
Thanks for the review, R&H Tax Services. We're glad our support team came through for you during the busy season. That's exactly when it matters most.
Your new offers does not make any sense
30 april 2026
Antwoord van Drake Software
Thanks for taking the time to share your feedback, Clemencia. I’m sorry the new offers aren’t making sense and can see how that would be frustrating.
We’d like to help clear things up and make sure you have the right information. Please reach out to our team at (800) 890-9500 or email Support@DrakeSoftware.com, and we’ll walk through the details with you and answer any questions you have.
Your feedback is important, and we appreciate you bringing this to our attention.
DRAKE is NOT the quality product it used to be
DRAKE has been a wonderful tax product over the last 20 years. That all changed for 2026. The support was almost non-existent. All were were told was to go find the answer to our issue on the "Knowledge base" If I wanted to go hunt for the answer, I wouldn't need support. Also, the biggest disappointment is that DRAKE removed some calculations that have worked seamlessly for 20 years and now they made them a manual calculation. This is completely unacceptable. Most likely, we will be moving to a new tax software. DRAKE was an awesome product when they were family owned, but everything has slid downhill the last 2 years. It is NOT a product I would recommend to a friend or even a competitor
15 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thank you for sharing this, Sheryl. I’m really sorry to hear how different your experience has felt after so many years with Drake. It’s clear how much you valued the support and the way those calculations worked, and I understand why these changes would be frustrating.
We want to take a closer look at the issues you’re running into and help however we can. Our support team is available at (828) 524-8020, or you can email Support@DrakeSoftware.com so we can review the specific calculations and support experience you mentioned. We can also point you to the right resources or walk through it with you directly.
We appreciate your long history with Drake and your honest feedback. It helps us understand where we need to improve.
Antwoord van Drake Software
Thanks for sharing your experience, David. I’m glad to hear our sales representative was so helpful in walking you through the purchase. Having that kind of guidance upfront can make all the difference, and it’s great to know it set you up well.
Great Software for my 1040 Practice
They are adding additional features that are very helpful such as a workflow which makes them easier to continue to use as you grow and in this work from anywhere environment. With it's pricing as long as it doesn't go up too much it is the perfect fit for my 1040 Seasonal Practice
30 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
We appreciate you taking the time to share this, David. It’s great to hear the workflow features are helping you stay efficient as your practice grows, especially in a work-from-anywhere setup.
The ease of the software and the help…
The ease of the software and the help desk is incredible
1 april 2026
Antwoord van Drake Software
Thanks for your review, Dolores. I’m glad the ease of the software and the help desk stood out to you. When things are simple to use and support is there when you need it, it really makes your day run smoother.
It's excellent—I've been using it for…
It's excellent—I've been using it for 11 years now.
29 april 2026
Antwoord van Drake Software
Thank you for being with us for 11 years, Heriberto. That kind of long-term trust means a lot, and it’s great to hear the software has continued to meet your needs over time.
have been a customer since 1988 and the…
have been a customer since 1988 and the price is insane now !! and the customer service is terrible
29 april 2026
Antwoord van Drake Software
Thanks for taking the time to share this, Ashley. We truly appreciate the many years you’ve been with us since 1988, and it’s concerning to hear that both pricing and customer service have fallen short of your expectations.
We understand how frustrating it can feel when costs change and support doesn’t meet the level you’ve come to rely on. That’s not the experience we want for you, especially as a long-time customer.
We’d like the chance to look into this and help make things right. Please reach out to our team at (828) 524-8020 or email Support@DrakeSoftware.com so we can review your concerns in detail and work toward a resolution.
Your feedback matters, and we take it seriously as we continue working to improve.
Drake Software 10+ year user
I've been using Drake Software for tax preparation for 10+ years. The program is very intuitive and knowledgeable. There are many avenues of support readily available within the program as well.
Customer Service is top notch!
29 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thanks for taking the time to share, Michelle. It’s great to hear the program has been intuitive for you over the years and that the built-in support options have been helpful. Having reliable customer service alongside that clearly makes a difference in your experience.
Antwoord van Drake Software
We appreciate your feedback, Dale. I’m glad you were able to take advantage of the early discount. Getting that value upfront is always a plus.
This was once a GREAT tax software company to work with but now that trust/love is gone
The customer service has fallen off a cliff since the sale a couple years ago. It went from a LIVE PERSON answering the phone call (before the 3rd ring usually) to the standard automated phone tree that drives everyone batty. I have asked for help for several years now with the auto backup of my files and nobody has replied or helped. For what I pay for this product the customer service is not up to par.
28 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thanks for sharing your experience with us, Matt.
I’m sorry to hear how much the shift in support and responsiveness has impacted you, especially after relying on us for so long. Going from quick, direct help to a more frustrating experience, and not getting assistance with something like your auto backup over multiple years, is not what you should expect.
We’d like to help get this addressed for you. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can take a closer look at the backup issue and your support experience.
Your feedback matters, and we take concerns like this seriously as we work to improve both our product and support.
There were too many bugs this year
There were too many bugs this year. Forms with wrong calculations that were not fixed, workarounds that were not labelled correctly, crashes, and support that, while polite, were frequently unable to even understand the problem I was having.
I've used Drake for over 20 years; the quality of the program and support have gone down since the VC company purchased it.
I noticed Drake's response. I did report ALL of my issues to support. One of them back in January. As of 5/12, none of them were fixed.
27 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thanks for taking the time to share this, David.
I’m really sorry to hear about the issues you ran into this year, especially the calculation errors, unclear workarounds, and crashes. After more than 20 years with Drake, you’ve set a clear expectation for both reliability and support, and it’s frustrating when that experience doesn’t match what you’ve come to depend on. I also understand how concerning it is when support interactions don’t fully resolve or even identify the problem.
We’d like the opportunity to look into this more closely and help make things right. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can review the specific issues you encountered and work toward a resolution with you.
Your feedback is important, and it helps us focus on where we need to improve.
Drake is Great!!
I've been using Lacerte and Ultra Tax in all my CPA career as a partner of a local firm. It is not until I left the firm and on my own and downsized my clientele I was recommended from some peers with Drake. I love it, not only because it is user friendly but it is in compliance more with the details of the questionnaires and descriptions. My peers and I talked, we actually were falling the default trap using the large companies' tax software and not paying attention to some important stuff as a tax preprayer. We appreciate Drake's tax program with detailed frameworks with explanation and researches so we can do our job better. And the learning curve is low for people changed from the major tax software companies. It was a great first year experience. Thanks, Drake Tax. And the Drake portal is great as well. All my clients had good feedback; it is so easy to use compare with others.
28 april 2026
Antwoord van Drake Software
Thank you for sharing your experience, Angela. It’s great to hear how the detailed frameworks and research tools helped you stay more engaged with the return details. That deeper visibility clearly made an impact as you transitioned and built your own practice.
TENGO MAS DE 20 ANOS USANDO EL SOFTWARE…
TENGO MAS DE 20 ANOS USANDO EL SOFTWARE DE DRAKE Y CADA VEZ ES MAS FACIL E INTERESANTE, LO RECOMIENDO 100%
28 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
María, gracias por compartir tu experiencia con nosotros. Nos encanta saber que sigues usando nuestro software después de 20 años y que cada vez es más fácil de usar e interesante para ti. Esta consistencia a lo largo del tiempo es lo que realmente nos importa.
The new owners are greedy and put out…
The new owners are greedy and put out an inferior product. It's not what it use to be. The keep adding options to make more money but the program had so many errors you had to spend more time making sure everything was done right. They couldn't even do a 2210 right.
27 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thanks for sharing your feedback, Jean.
We’re sorry to hear about your experience, especially the concerns around errors in the program and the issues you ran into with Form 2210. We understand how important accuracy and efficiency are when you’re preparing returns, and how frustrating it is when the software adds extra time to your workflow.
We’d like the opportunity to take a closer look at what you’re seeing and help get things working as expected. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can review this with you and provide assistance.
Your feedback is important and helps us continue improving.
I HAVE USED DRAKE SINCE 1993
I HAVE USED DRAKE SINCE 1993. UNTIL THE LAST FEW YEARS THE TECH SUPPORT WAS GREAT BUT SINCE THE COMPANY WAS SOLD THE TECH SUPPORT HAS BEEN VERY POOR. NO ONE CAN ANSWER THE QUESTIONS WHEN I CALL.
YOUR PRICE JUST WENT UP AGAIN AND THE QUALITY WENT DOWN ON THE TECH SUPPORT.
I AM NOT AS PLEASED WITH YOUR PRODUCT AS I USED TO BE.
27 april 2026
Antwoord van Drake Software
Thanks for sharing your experience with us, Sherry.
We’re sorry to hear that support hasn’t met the standard you’ve come to expect, especially after relying on Drake since 1993. Not being able to get clear answers when you call, along with pricing concerns, can be frustrating and we understand why this has impacted your overall experience.
We’d like the chance to help address your questions and get you the support you need. Please reach out to our team at (828) 524-8020 or Support@DrakeSoftware.com so we can connect you with someone who can assist more effectively.
We truly value your long-time loyalty and appreciate you taking the time to share this feedback.
I feel that the customer service has…
I feel that the customer service has improved over last year. However, the experience level is still questionable. Some of the answers that were provided to me were wrong and I ended up amending to correct them. Some of the answers I foudn while on the call with the CSR.
18 maart 2026
Antwoord van Drake Software
Thank you for your feedback, Cherie. I’m glad to hear you’ve seen improvement in customer service, but I understand your concern about receiving inconsistent or incorrect answers. That’s not the experience we want for you. Please reach out to our support team at (828) 524-8020 or Support@DrakeSoftware.com so we can look into this further and make sure you’re getting accurate guidance moving forward.
We have used for over 30 years and this…
We have used for over 30 years and this year computer froze up a lot and updates were difficult. I wish they had not sold or would have sold to someone who knows their business.
I will continue using as this is the best program I have seen for the type of returns we prepare and file. I hope they learn from this year and are a little more people friendly in support. No Holding and waiting forever for a call back. We should all be important to you.
15 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
We appreciate you sharing this, Bonnie. I understand how frustrating system freezes, update issues, and long wait times can be, especially after many years of use. Your feedback about support accessibility is important. Please contact our support team at (828) 524-8020 so we can help address the technical issues and improve your experience going forward.
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