I have been using Drake Software for 17+ years and this is the worst support team I have ever seen. The Securefilepro portal team/ Refund Department also does not issue credits for bil... Toon meer
Bedrijf heeft geantwoord
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Drake user for 30+ years. Great when owned by Drake family, gone downhill somewhat after buy out. Program froze up a lot this year, telephone help is mostly useless, voice mail from hell is time con... Toon meer
Bedrijf heeft geantwoord
Drake user since 2007/2008. The usability gets easier each year. New features such as the portal, workflow, and DrakePay have been added in recent years to streamline and save time. Of course these... Toon meer
Bedrijf heeft geantwoord
Price is getting insane Features cut, price doubled support is now terrible Live agent use to answer in 3 rings, now 3 min with robot before you get an untrained agent Price remained stable for 3... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 1977, Drake Software® empowers more than 70,000 tax professionals nationwide with a trusted ecosystem of technology-driven solutions. Our mission is simple: Deliver reliable, efficient, and secure tools that streamline tax preparation, accounting, and client services. Drake Workflow™ is our integrated workflow automation solution, connecting our tools and products with real-time tracking, status updates, and built-in urgency alerts. Preparers save time and reduce risk with secure electronic signatures via Drake E-Sign™, while integrated payments through Drake Pay™ help expedite fast deposits — typically within two business days — via credit, debit, ACH, Pay-by-Refund, and contactless options. Our accounting and payroll solutions in Drake Accounting® simplify bookkeeping, payroll, and financial reporting, while secure client portals through Drake Portals® provide a convenient way to exchange sensitive tax documents. Flexible, web-based tax preparation via Drake Tax Online™ makes it possible to work anywhere with confidence — supported by trusted compliance, customizable workflows, and modern security. From tax and accounting to payroll and payments, Drake Software delivers end-to-end solutions built on decades of experience and innovation. Ready to experience the difference trusted technology makes? Download a free trial of Drake Tax® today and join thousands of professionals who rely on Drake Software every tax season.
Drake Software
Geschreven door het bedrijf
- Helping tax professionals prepare for filing season and beyond.
- Year after year, Drake Software is recognized for reliability, customer support, and product value. You can take advantage of dependable e-filing and innovative software solutions with our early season discounts! Curious about Drake Software? Our dedicated sales team travels nationwide from April thru November, demonstrating the streamlined process and functionality. Also, they’re available to answer questions. If you want to stay on top of the latest IRS news and business strategies for tax preparers, be sure and follow our Taxing Subjects blog. We aggregate the latest tax industry and IRS news, cover industry software and technology, provide downloadable resources, and outline business strategies employed by successful preparers. TaxingSubjects® is published and distributed by Drake Software and located at https://www.drakesoftware.com/blog.
Contactgegevens
111 Technology Drive, 28734, Franklin, Verenigde Staten
- 828.524.8020
- drakesoftware.com
3,6
Gemiddeld
508 reviews
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support was horrible
15 april 2026
Antwoord van Drake Software
Thanks for taking the time to leave your feedback, Pauline. We’re sorry to hear that your experience with our support team did not meet your expectations. We understand how important timely and knowledgeable assistance is, especially during tax season.
We’d appreciate the opportunity to learn more about your experience and see how we can help. Please contact our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can follow up directly.
For Tax Pros; Great Support
Our tax office has used DrakeSoftware since the 1990s. They have improved each year, so years better than others, but in the end, they get the job done! We appreciate their customer service (i.e. availability, knowledge, accessibility).
11 mei 2026
Antwoord van Drake Software
Thanks for the review, Emmanuel. Having your office's trust since the 1990s is something we value deeply. We're glad the availability and accessibility of customer service has stayed consistent for your team through all those years.
I have used Drake since the 1980s …
I have used Drake since the 1980s Since the buyout the price is jumping substantially, While they are adding features - many are not the priority types services that make a difference in practice. And the customer service has dropped DRASTICALLY Some issues took 2 weeks to resolve last year and only because I had enough historical knowledge of how the basic program worked, was I able to resolve the issue. With support still giving feedback it could not be done.
11 mei 2026
Antwoord van Drake Software
Thanks for taking the time to share your experience with us, Karen. We understand how frustrating it is when support delays interrupt your workflow, especially after relying on Drake for so many years. Your feedback about the pricing changes, support experience, and the types of features being prioritized is important, and we take concerns like these seriously.
We especially appreciate you pointing out the challenges you faced resolving issues on your own while waiting for assistance. That is not the experience we want for long-time customers who depend on our software throughout tax season. If there are still unresolved concerns or if you would like to speak with our team directly, please contact Support at (828) 524-8020 or email Support@DrakeSoftware.com so we can assist further.
DRAKE makes Tax Season so easy and…
DRAKE makes Tax Season so easy and provide with the elements and updates to help our clients to feel secure that we count with the best information in order to EFILE with the IRS
Thank you
11 mei 2026
Antwoord van Drake Software
We appreciate your review, Geomar. Helping you feel confident that your clients' returns are filed with the most up-to-date information is our priority. Thank you for trusting us each season.
Getting too large
You are getting quite large and losing some of the personal touch I have enjoyed for years. In fact, I have had people who have been quite rude to me.
11 mei 2026
Antwoord van Drake Software
Thank you for sharing your feedback with us, Gayle. We’re sorry to hear that your recent experiences have felt less personal and that you encountered interactions that came across as rude. After many years with Drake, you deserve support that feels respectful, helpful, and consistent every time you reach out.
We appreciate you taking the time to speak honestly about your experience. Your feedback helps us understand where we need to do better. If you would like to discuss your concerns further, please contact our Support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can help.
Drake has become very expensive and the…
Drake has become very expensive and the customer service not as good as before. tech support really gotten bad, before one person would answer right away now it takes you to series of questions before someone can help you. not as good as before. I've got Drake since 2007. I am considering changing to other options after this year.
11 mei 2026
Antwoord van Drake Software
Thank you for taking the time to share your feedback, Mina. We understand how disappointing it can feel when changes to pricing and the support experience don’t match the level of service you’ve come to expect after being with Drake since 2007.
We’re especially sorry to hear that reaching technical support has felt more frustrating and less personal than it did in the past. Your feedback about the support process and response experience is important, and we appreciate you being candid about it.
If you would like to discuss your concerns further, please reach out to our Support team at (828) 524-8020 or email Support@DrakeSoftware.com. We’d appreciate the opportunity to help.
Great Software - Cloud Went Down Often
The software works great. A Few minor issues were the cloud would go down and you could not access the software. Longer wait times to get technical assistance. Integration with Adobe PDF had issues. Tax payment and estimated tax vouchers when viewed in PDF looks fine, but if you save and then print they come out as garbage. Instead you need to print them and then scan them and then replace them in your PDF copy of the returns.
15 april 2026
Antwoord van Drake Software
Thanks for the detailed feedback. We're glad the software itself has been working well for you. The PDF printing issue you described with tax vouchers is something we'd like to help resolve. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com with details about your setup, and we'll work through it with you.
It is a very solid company
It is a very solid company, with processes that are easy to understand and highly reliable.
8 mei 2026
Antwoord van Drake Software
Thank you, Cesar. We're glad the processes feel clear and dependable. That reliability is something we take pride in.
90% OF THE TIME I GET KNOWLEDGABLE…
90% OF THE TIME I GET KNOWLEDGABLE HELP. THERE'S BEEN A FEW AGENTS WHO DON'T KNOW HOW TO HELP. SOMETIMES TELL ME INCORRECT INFORMATION. I COULDN'T BE SPECIFIC ON DATES OF EXPERIENCES. THERE'S BEEN AT LEAST 3 TIMES DURING THE TAX SEASON.
10 april 2026
Antwoord van Drake Software
Thanks for the feedback, Belynnda. We're glad that most interactions with support have been knowledgeable and helpful. We take the inconsistency you mentioned seriously, and your feedback helps us improve training across the team. If you ever feel an answer doesn't sound right, don't hesitate to call back and ask for a second opinion.
i HAVE BEEN USING YOUR SOFTWARE SINCE…1997
i HAVE BEEN USING YOUR SOFTWARE SINCE FLOPY DISK DAYS. I HAVE HAD TO USE OTHER SOFTWARE
WORKING FOR CPAs AS THEY NEED EAs LIKE ME
THAT ARE TAX PREP PROS. PROSERIES, ULTRA TAX,TURBO TAX, AND H&R BLOCK TAX DON'T HOLD A CANDLE TO DRAKE.
8 mei 2026
Antwoord van Drake Software
Margaret, thank you for sharing. From floppy disk days to today is quite a history, and having used the competition along the way gives your perspective real weight. We're glad Drake has stayed the standard for you through it all.
Been with Drake since 1996
Been with Drake since 1996, and this year program 2025 sucked. Issues was it didn't bring forward 2024 data accurately. Drake has gone down hill since Drake sold the company. Cinven and Taxwell don't gave a crap about Drake or Drake users.
8 mei 2026
Antwoord van Drake Software
Thanks for taking the time to share your feedback, Lenny. We understand how frustrating it is when prior-year data doesn’t carry forward accurately, especially after relying on Drake for so many years. Your long history with us since 1996 makes your experience especially important, and we’re sorry this season left you disappointed.
If you’re still experiencing issues with 2025 data conversion or carryforward accuracy, our Support team would like the opportunity to help review the situation with you directly. You can reach us at (828) 524-8020 or email Support@DrakeSoftware.com.
We have been Drake customers over 15…
We have been Drake customers over 15 years. The software has been stable and reliable. The customer service and support has been great!
8 mei 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thanks for the review and 15 years of partnership. We're glad the software has stayed stable and that the support team has been there when you've needed them. That consistency is something we work hard to maintain.
Price is getting insane Features cut
Price is getting insane Features cut, price doubled
support is now terrible Live agent use to answer in 3 rings, now 3 min with robot before you get an untrained agent
Price remained stable for 30 yrs
Great Christian based moral company. No longer
They sold controlling interest
7 mei 2026
Antwoord van Drake Software
Stephen, thank you for taking the time to share your feedback. We understand your frustration around the pricing changes, feature concerns, and the support experience not feeling as responsive or knowledgeable as it once did. We also appreciate you recognizing the long period of pricing stability and the values that mattered to you over the years.
Your comments are important to us, and we’d like the opportunity to learn more about your experience and address any concerns directly. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can help further.
We appreciate you sharing your perspective with us.
Buyout? What buyout? Novbody told ME.
In reading some other reviews, I discovered, for the first time, that Drake had been bought out. I'm not sure whether the buyout is bad news, or not being informed about it is. I have used the software for about 25 years, and hated it at first. Actually changed to Tax-Wise in about 2006, prior to their being bought out by CCH - of whatever name THEY go by now. I changed back to Drake a couple of years later, when TW become cost prohibitive, and have stuck with Drake ever since. Now I know it too well to switch again, and it's still the most reasonably priced pro tax software around. I agree with most others that phone support was very good most of the year. And frankly I didn't notice a fall off in quality the last two years, I think mainly because I didn't find the need to call. I either solved the problem myself, or got answers in their email system within the program. So ignorance is bliss as fars as Drake being bought out. I didn't know about it, and because I feel I know the program too well to quit, I have to say I'm happy with it. The look anda fell of their web pages seem a bit more 'uptown', but I seldom go there for any assistance. My only compaints are the Communications Editor - for custom letters and such, and their lack of attention to details on State returns. I'm in Wisconsin, and they have a fairly complex tax return, with lots of additional forms, and it always takes Drake - before or after they buyout - way to long to incorporate changes into the state returns.
7 mei 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thanks for the candid review, Norman. Twenty-five years, a detour, and a return says a lot about the value and familiarity you've built with the software. We appreciate the honesty about the learning curve early on, and we're glad you found your way back. The commitment to reasonable pricing and quality phone support remains as strong as ever.
Drake Software is Great!
5 mei 2026
Antwoord van Drake Software
Thanks for the kind words, Dub. We're glad you're having a good experience.
Poor support
I have used the software for over 20 years. The support staff used to be great and they are not good at all now. For the most part it seems like they do not know how to use the software. I believe it is a call center supporting multiple software systems. Staff members have answered my calls giving other companies names as the greeting.
5 mei 2026
Antwoord van Drake Software
Thanks for taking the time to share your feedback, William. We understand how frustrating it is when support doesn’t meet the level of service you’ve come to expect after more than 20 years with Drake. Hearing that you experienced inconsistent support and even incorrect call greetings is concerning, and we appreciate you bringing it to our attention.
We’d like the opportunity to learn more about your experience and help address your concerns directly. Please contact our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can follow up with you personally.
I have been using Drake for 20 years
I have been using Drake for 20 years. About 600 tax returns (All entities and states). As many have said, it has fallen off the proverbial quality cliff over the past few years since the buy out. The auto robot answering my call is annoying and time consuming, and the human respondents though polite, don't usually have the answers to the increased software glitches.
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To make the pain more severe, the price has gotten out of hand. Like others, I too am near retirement or I would go to Tax Slayer - I have tested many software products and TS wasn't bad, but it wasn't what I wanted - it was lacking. For the extra $2K or so I will stick with Drake for now as other software programs have also gotten pricier and at my age I do not want another software learning curve adventure ride.
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I notice here that Drake also can't even bother to personally reply. Their answers to these complaints are clearly AI generated with boiler plate canned responses, so I assume that input to my critique will also be a disappointing as their failing reputation.
4 mei 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thanks for taking the time to share this, Christopher.
We hear your frustration, especially after 20 years with Drake and managing a workload as large and complex as yours. Issues like increased software glitches, difficulty getting timely answers from support, and the experience with automated phone systems can make an already demanding season even harder. We also understand your concerns around pricing and how that factors into your decision to stay.
Your feedback about the quality changes and support experience is important, and it’s something we take seriously. We’d like the chance to look into the issues you’ve been running into and help get you the level of support you expect.
Please reach out to our support team directly at (828) 524-8020 or email Support@DrakeSoftware.com so we can connect you with someone who can dig into your specific concerns. You can also use our Knowledge Base for troubleshooting resources if needed.
We appreciate your long history with us, Christopher, and the honest feedback you’ve shared.
Excellent product for smaller firms
Drake Tax is an excellent product for a small firm, just getting started. It is inexpensive and the cost is predictable, so it won't fluctuate as I grow. It is very easy to use, and client support is really good. They continue to add surround solutions to assist with more practice management needs. Absolutely a great product to use.
4 mei 2026
Review zonder uitnodiging
Antwoord van Drake Software
We appreciate your review, Todd. Predictable costs and room to grow are exactly what a firm just getting started needs, and we're glad that's been your experience. We'll keep building out those practice management tools to support you as things scale up.
Drake Tax is top notch. Drake accounting is not.
Drake tax is in the optimal quadrant based on price/quality in my opinion. Sure there are better tax products out there but their price makes them less attractive especially to a smaller office like mine.
My 5 star review is for the tax program.
Drake accounting on the other hand is worse than quickbooks online if that is even possible. Drake has the potential to take a ton of market share away from Qbooks. However, they are throwing away whatever money/resources they are spending. They would be much better off not having it at all since no one wants to use it. They are striking out on a golden opportunity to be a much needed alternative to quickbooks.
So hard to believe another accounting program out there hasn't made inroads on quickbooks because of how bad/hated they are. I can't really think of another business opportunity out there that has as much potential to replace a market leader.
4 mei 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thanks for the honest feedback, Mark. We're glad Drake Tax hits the right spot for your office on price and quality. Your thoughts on Drake Accounting are noted, and we appreciate you taking the time to share that perspective. It's the kind of feedback that helps shape where we focus.
Antwoord van Drake Software
Thanks for the review, Kevin. We're glad the software feels easy to use and gives you the options you need.
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