I have been using Drake Software for 17+ years and this is the worst support team I have ever seen. The Securefilepro portal team/ Refund Department also does not issue credits for bil... Toon meer
Bedrijf heeft geantwoord
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Drake user for 30+ years. Great when owned by Drake family, gone downhill somewhat after buy out. Program froze up a lot this year, telephone help is mostly useless, voice mail from hell is time con... Toon meer
Bedrijf heeft geantwoord
Drake user since 2007/2008. The usability gets easier each year. New features such as the portal, workflow, and DrakePay have been added in recent years to streamline and save time. Of course these... Toon meer
Bedrijf heeft geantwoord
Price is getting insane Features cut, price doubled support is now terrible Live agent use to answer in 3 rings, now 3 min with robot before you get an untrained agent Price remained stable for 3... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 1977, Drake Software® empowers more than 70,000 tax professionals nationwide with a trusted ecosystem of technology-driven solutions. Our mission is simple: Deliver reliable, efficient, and secure tools that streamline tax preparation, accounting, and client services. Drake Workflow™ is our integrated workflow automation solution, connecting our tools and products with real-time tracking, status updates, and built-in urgency alerts. Preparers save time and reduce risk with secure electronic signatures via Drake E-Sign™, while integrated payments through Drake Pay™ help expedite fast deposits — typically within two business days — via credit, debit, ACH, Pay-by-Refund, and contactless options. Our accounting and payroll solutions in Drake Accounting® simplify bookkeeping, payroll, and financial reporting, while secure client portals through Drake Portals® provide a convenient way to exchange sensitive tax documents. Flexible, web-based tax preparation via Drake Tax Online™ makes it possible to work anywhere with confidence — supported by trusted compliance, customizable workflows, and modern security. From tax and accounting to payroll and payments, Drake Software delivers end-to-end solutions built on decades of experience and innovation. Ready to experience the difference trusted technology makes? Download a free trial of Drake Tax® today and join thousands of professionals who rely on Drake Software every tax season.
Drake Software
Geschreven door het bedrijf
- Helping tax professionals prepare for filing season and beyond.
- Year after year, Drake Software is recognized for reliability, customer support, and product value. You can take advantage of dependable e-filing and innovative software solutions with our early season discounts! Curious about Drake Software? Our dedicated sales team travels nationwide from April thru November, demonstrating the streamlined process and functionality. Also, they’re available to answer questions. If you want to stay on top of the latest IRS news and business strategies for tax preparers, be sure and follow our Taxing Subjects blog. We aggregate the latest tax industry and IRS news, cover industry software and technology, provide downloadable resources, and outline business strategies employed by successful preparers. TaxingSubjects® is published and distributed by Drake Software and located at https://www.drakesoftware.com/blog.
Contactgegevens
111 Technology Drive, 28734, Franklin, Verenigde Staten
- 828.524.8020
- drakesoftware.com
3,6
Gemiddeld
508 reviews
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I came to Drake in 2006
I came to Drake in 2006. I've never looked back and I've never complained about the "other" Companies. Head on back if you don't like Drake. We all have things we don't like. How often do you write them like this venue.?
Not often I'm sure. You have things to fix in your practice.
I have things to fix in mine. Where is your customer service manager? Or do I have to go to Helen Wait.
Tom Robertson
Minnesota Territory
15 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thanks for the loyalty and the perspective, Thomas. Nearly 20 years in and still going strong speaks for itself. We appreciate you taking the time to put this down in writing.
Strong customer service
I have been using Drake Software for 8 years and recommend it over some of the other choices. I loved how quickly the customer service phones were answered (less than 2 rings in past years). However, this past year there was a longer wait with less trained staff answering the phones. But this was still much better than what others offer. Perhaps I was a bit spoiled. For the cost and customer service it is much better. Some quirkiness on the calculations though.
12 mei 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thanks for sharing your experience, June. Eight years of loyalty means a lot to us, and we understand that the quick phone pickups set a standard you've come to count on. Your feedback about wait times and training is something we take seriously, and we're always working to get back to the level of service you've known. If you run into any calculation questions, please don't hesitate to reach out to our support team at (828) 524-8020 or Support@DrakeSoftware.com.
Drake is not what it used to be
I have used Drake Tax for many years. It is a relatively easy and intuitive tax software to use in preparing a wide range of tax returns. However, customer service has definitely declined since the company was sold. This past filing season, I received bad information from support people on more than one occasion and I waited 10 days for them to communicate a resolution to me for another software problem I had with a partnership return. Also, I wanted to try Drake e-sign, but was required to sign up for Drake Portals and pay in advance for e-signs just to set up the free trial. Turns out, the Portal set up for my clients was cumbersome so I opted to not use Portals and therefore could not use e-signs. I have asked three times for a refund of the $25 I paid in advance for those e-signs that were never used and have been denied each time. It's petty on my part to keep asking for a refund, but really poor customer service on Drake's part to not give it back. They will keep my $25, but will risk losing my $2,500+ subscription fee going forward?! Not a good business model! I am looking at alternative tax software for next year.
12 mei 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thank you for taking the time to share your feedback, CM Stevens, and for being a long-time Drake user. We’re sorry to hear about the frustration you experienced this past filing season, particularly with the support guidance you received, the delay in resolving your partnership return issue, and your experience with Drake Portals and e-signs.
We understand how disappointing it is when the service and workflow you’ve relied on no longer meet expectations, especially after many years with our software. Your comments regarding communication, product usability, and the refund request are important and will be shared with the appropriate teams.
We’d appreciate the opportunity to discuss your concerns further and review your experience in more detail. Please contact our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can follow up directly.
Easy to fill out
Questions were direct in most cases and easily understood. Options to fill in and other information was a very nice option too!
12 mei 2026
Review zonder uitnodiging
Antwoord van Drake Software
We appreciate your feedback, Charlotte. We're glad the questions felt clear and the fill-in options worked well for you. That kind of straightforward experience is what we aim for.
Customer service
The fact that you can still talk to an actual human is what I value above all, never had a problem that they couldn’t solve
12 mei 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thanks for sharing that, Pam. Real people answering the phone is something we believe in, and we're glad every issue has been resolved when you've reached out. That matters to us.
Drake is my favorite tax software
Drake is my favorite tax software, I have tried others, but I always come back to Drake. The tech support is very lacking, you will need to find answers online as they know less than the preparer. The portal is not that great, but the pros of using Drake verses other software, for me, outweighs the cons. It would be nice to have an AI ability such as Blue J attached to the software.
12 mei 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thanks for the candid feedback, Debbie. It says a lot that you keep coming back after trying others. We hear your concerns about tech support and the portal experience, and we're sharing that feedback with our teams. In the meantime, our Knowledge Base at Kb.DrakeSoftware.com has detailed troubleshooting and how-to articles that may help when you need a quick answer.
The attention I received from the…
The attention I received from the people who handled my requests for help was kind, accurate, and patient. Thank you so much, Drake Team!
12 mei 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thank you, Maria. Knowing that the team came through with kindness and patience when you needed help is exactly what we love to hear. We're glad every interaction felt accurate and caring.
I have used Drake since 2008
I have used Drake since 2008. Have stayed for the price, and customer service. So far, the software has met 99.9% of my firm's needs for the tax services we provide. I did not know the company was sold. I hope any changes are for the best, not the contrary.
12 mei 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thanks for sharing, Ilma. Eighteen years of trust is something we don't take lightly. We're glad the software has met nearly all of your firm's needs, and we remain committed to the same price, service, and quality you've come to rely on.
Excellent software that is easy to use…
Excellent software that is easy to use with time saving features such as populating fields for 1099-R and W-2. Super helpful customer support for tax questions and installation.
12 mei 2026
Review zonder uitnodiging
Antwoord van Drake Software
We appreciate your review, David. The auto-populating fields for W-2s and 1099-Rs are designed to save time exactly like that, and we're glad support was there when you needed help with tax questions and getting set up.
I've been using the company since 2005
I've been using the company since 2005. Prior software was TAASC until it was purchased by Intuit and killed off. The company has grown significantly since I started but I continue to be impressed by its value compared to the other providers. Even though the price has increased, I still consider it a good value. I've never been disappointed by tech service and understand during certain periods that a wait may have to be tolerated.
12 mei 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thanks for the long history with us, Paul. Over 20 years is no small thing, and we're glad the value has held up for you through all the growth. Your patience during peak season and continued trust in the product means a lot.
I have been using Drake Software for…
I have been using Drake Software for over 20 years. I am very happy with the software, and the support is outstanding. Victor Urena EA
12 mei 2026
Antwoord van Drake Software
Thank you, Victor. Twenty years of partnership speaks volumes, and we're glad the software and support have consistently met the mark for your practice.
Better off using a different software
Previous years software was good. 2025 was crap.
Technical support was not knowledgeable
15 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thanks for taking the time to share your feedback, Georgia. We’re sorry to hear that your experience with the 2025 software and our technical support team did not meet your expectations, especially after having a better experience in previous years. We understand how frustrating that can be when you rely on the software to work smoothly and receive knowledgeable assistance when needed.
We’d appreciate the opportunity to learn more and help address the issues you encountered. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can assist further and share your feedback with the appropriate teams.
35 years with Drake
I have been using Drake Software for over 35 years doing tens of thousands of returns. Help has been only a phone call away but hardly ever needed.
12 mei 2026
Review zonder uitnodiging
Antwoord van Drake Software
Percy, thank you for sharing this. Thirty-five years and tens of thousands of returns is remarkable, and the fact that you've rarely needed to call says a lot about your expertise and the reliability of the software working together.
Best bang for the buck
Not the best tax software, but you just can't beat the price for what you get. Best customer service of nearly any service like it.
11 mei 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thanks for the honest take, Jeffrey. We're glad the value and customer service have earned your trust. That combination is something we work hard to maintain.
For the money
For the money, this is the software to use. It's not too complicated. They are quick to address problems. I don't dop a lot of complicated returns, but I do a lot of easy returns.
12 mei 2026
Review zonder uitnodiging
Antwoord van Drake Software
We appreciate your review, James. We're glad the software fits your workflow without overcomplicating things, and that problems get resolved quickly when they come up. That straightforward experience is what we're going for.
Customer service is the best!
Customer service is the best!
Drake Software is user friendly and cost effective.
12 mei 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thanks for sharing, Sheila. We're glad the customer service and ease of use have made a difference for you. Keeping it friendly to use and affordable is always the goal.
The past 2 years have been AWFUL
The past 2 years have been an abomination using Drake Tax Online and Rightworks. The incompetency of staff never returning calls or giving wrong information leaves a lot to be desired. I am hunting for a new software and will more than likely change of if I do stay I will look for another cloud based company because of all the down time I had in the office for myself and staff.
12 mei 2025
Review zonder uitnodiging
Antwoord van Drake Software
We appreciate you sharing your experience, Joe. We’re sorry to hear about the ongoing frustration you’ve had over the past two years with Drake Tax Online and Rightworks, especially with the downtime and the support experience you described. We understand how disruptive that can be for both you and your staff during busy periods.
Your feedback about communication, follow-up, and reliability is important, and we’d like the opportunity to look into these concerns further. Please contact our support team directly at (828) 524-8020 or email Support@DrakeSoftware.com( so we can review your experience in more detail and work toward a resolution.
Slowly being priced out
Been with Drake for years, but the pricing continues to rise and now we have all these paid features being shoved down our throats. I LOVE the software, but this year it would just close the program randomly which sometimes resulted in loss of data entry. That's a huge negative for me.
12 mei 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thank you for sharing this, Luci. We hear you on both the pricing concerns and the program closing unexpectedly. Losing data entry work is frustrating, and that's not the experience you should be having. We'd like to help troubleshoot that issue. Please reach out to our support team at (828) 524-8020 or Support@DrakeSoftware.com so we can look into what's causing the crashes on your end.
Disappointed long time user switching software.
We have used Drake since 2013. Ever since Drake was sold a few years back, the problems with the software have increased. Starting a couple of years ago, the software would just stop and disappear from your screen without warning. It has gotten increasingly worse, with this year being the worst. Also, support told us that they will not help with any program issues if you do not use Rightworks (I think), their cloud provider partner. This is insane! And over the last few years, the flow from federal to state returns have gotten worse. This year, we had to do a lot of overrides to get our home state of Arkansas to work correctly. This was a time waster. I loved working on
Drake, but as their product has become increasingly problematic, we will be switching software.
12 mei 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thank you for sharing your experience with us, Michael, and for being a Drake customer since 2013. We’re sorry to hear about the issues you’ve encountered over the past few years, especially the software instability, concerns around cloud support, and the additional time spent handling overrides for Arkansas returns. We understand how frustrating that can be during an already demanding tax season.
We appreciate the detailed feedback you provided, as it helps us better understand where improvements are needed. We’d welcome the opportunity to review these concerns further with you. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can discuss your experience in more detail.
Drake was not ready for the filing season
After using Drake Software for the past 20+ years, the 2025 tax filing season was the worst ever. Customer support was basically non-existent as they would not listen to the issue and wasted more time than benefit. Drake was clearly not ready for the current filing season as we were not able to file many Partnership or Corporate returns until March due to problems with the State of Oklahoma returns. No communication from Drake on the issues
16 februari 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thank you for sharing your feedback, Steve, and for being a Drake customer for more than 20 years. We’re sorry to hear that this filing season did not meet the standards you’ve come to expect from us, especially regarding support responsiveness, communication, and the delays with Oklahoma Partnership and Corporate returns.
We understand how disruptive these issues can be during tax season, and we appreciate you taking the time to outline your experience. Your comments about support interactions and communication during software issues are valuable feedback and will be shared with the appropriate teams.
We’d welcome the opportunity to discuss your concerns further. Please contact our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can learn more about your experience and assist directly.
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