I can’t say enough about their products. They are absolutely wonderful and their customer service especially Diana is just amazing and so helpful. I highly recommend purchasing from them.
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I'm new to Dr. Brandt Skincare products but am loving them so far. I started with the Wrinkle Smoothing Cream and I'm seeing results after just 2 weeks of use. I'm also using the Drop of Strength Se... Toon meer
Bedrijf heeft geantwoord
I’ve been a longtime fan of Dr. Brandt products, and I recently added the Microneedling Cream and Retinol Oil to my skincare regimen — and I’m already seeing noticeable improvements in my skin. My t... Toon meer
Bedrijf heeft geantwoord
Not only are Dr. Brandt products clean and effective, but their customer service is unsurpassed. It is exceptionally good! I love their 360 eye cream the best. My dark circles, bags, are literally g... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
THE MORE WE SHARE, THE BETTER WE CARE Ushering in the next generation of skincare at Dr. BRANDT is a group of leading practitioners in the fields of dermatology, nutrition, genetics, plastic surgery, and psycho-dermatology. Together, they form The Dr. B EXPERTS, an advisory board that helps us keep our finger on the pulse of the latest advances in integrative dermatology.
Contactgegevens
Cosmetic Dermatology, Inc. 10400 NW 21st. Street Suite 104, 33172, Miami, Verenigde Staten
- 800-234-1066
- customerservice@drbrandtskincare.com
- drbrandtskincare.com
4,5
Uitstekend
118 reviews
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great customer service
Great customer service. I received a damaged item and they replied quickly, sending out a new one.
3 juli 2025
Review zonder uitnodiging
Antwoord van Dr. Brandt Skincare
Thank you so much for your kind words! 💙 We’re so sorry again about the damaged item, but we’re thrilled we could make things right quickly for you. Your satisfaction means everything to us, and we're always here to help whenever you need. We truly appreciate your support! 🙌
Warmly,
The Dr. Brandt Skincare Team
Highly recommend
Wonderful customer service & product assistance. Highly recommend
2 juni 2025
Review zonder uitnodiging
Antwoord van Dr. Brandt Skincare
Thank you so much for your kind words! 💛 We're absolutely thrilled to hear that you had a great experience with our customer service and product assistance. It means the world to us that you'd recommend us — we’re always here to help and make sure you feel supported every step of the way! 😊✨
Thanks again for being part of our community! 💫
Super Support
Customer service for Dr. B was fantastic! Unfortunately I had a problem with my package. I contacted customer service and the team responded promptly and my issue was resolved in no time. I totally appreciate great customer service and a company that stands behind their products and how the products get to their customers.
1 juli 2025
Review zonder uitnodiging
Antwoord van Dr. Brandt Skincare
Thank you so much for your thoughtful feedback! 💙 We're truly sorry to hear there was an issue with your package, but we’re so glad our team was able to assist you quickly and make things right. Your appreciation means the world to us — we always strive to provide the kind of support our amazing customers deserve, and it’s wonderful to know that came through. Thanks for trusting us and for being part of the Dr. Brandt family! 💫
Great Customer Service Experience
I had an issue with my order. I reached out to customer service. Diana was very prompt in responding back to me. The issue was resolved. Thank you Diana for the excellent customer service experience!
I love the Pore Refiner Primer! It is the only Primer I will use. I hope they will continue to produce this product!
Great product and great Customer Service!
8 juli 2025
Review zonder uitnodiging
Antwoord van Dr. Brandt Skincare
Thank you so much for your wonderful message! 💛 We're thrilled to hear that Diana was able to assist you promptly and that your issue was resolved smoothly — we’ll be sure to pass along your kind words to her! 😊
We're also so happy to hear how much you love the Pore Refiner Primer — it’s truly a fan favorite, and we're so grateful for your continued trust in it. Your support means the world to us, and we're honored to have you as part of our community. 💫
Thanks again for sharing your experience!
Quick response times and wonderful…
Quick response times and wonderful customer service experience!
27 juni 2025
Review zonder uitnodiging
Antwoord van Dr. Brandt Skincare
Thank you so much for your kind words! 💛 We're thrilled to hear that you had a great experience with our customer service and that our response time met your expectations. We're always here for you and truly appreciate your support! 😊
Outstanding customer service!
Not only do I love their eye products, especially their no more baggage eye gel, but their customer service is outstanding. I had a problem with one of the products I received, and they offered to send me a new one. Customer Service of this level is hard to find nowadays. Special kudos to Diana from the Customer Service team.
30 juni 2025
Review zonder uitnodiging
Antwoord van Dr. Brandt Skincare
Thank you so much for your kind words! 💙 We’re thrilled to hear that you’re loving our eye products—especially our No More Baggage Eye Gel! It’s one of our favorites too.
We’re also incredibly proud of our Customer Service team, and we’re so happy Diana was able to assist you and leave a great impression. We'll be sure to pass along your special kudos to her!
Thanks again for being a part of the Dr. Brandt family. We’re always here if you need anything! 💫
— The Dr. Brandt Skincare Team
I absolutely love Dr. B
I absolutely love Dr. B’s products! I have extremely sensitive skin the face serum works wonderfully on my skin. I love the products the best for my skin. Great results!
19 juni 2025
Review zonder uitnodiging
Antwoord van Dr. Brandt Skincare
Hi there! 💖
Thank you so much for your amazing review — we’re beyond happy to hear how much you absolutely love Dr. B’s products! ✨ Knowing that the face serum works beautifully even on your extremely sensitive skin means the world to us. Our goal is always to deliver gentle, effective skincare with real results — and we're so thrilled it's doing just that for you! 🙌
We truly appreciate you being a part of the Dr. Brandt family 💙
#SensitiveSkinSafe #SkincareThatWorks #DrBrandtGlow #FaceSerumLove #HappySkin
🧴🌸💧😊🌟
Warmly,
Dr. Brandt.
My Dr. Is better than yours!
What an incredible product. I've been using no more bags for a year now. It truly does what it says. I'm 70 years old but because of this product no one believes that I am. Customer Service is excellent. I was out of the country and did not receive my order. I contacted customer service and I had a replacement in a few days. This company really cares about providing great products and excellent customer service.
12 juni 2025
Review zonder uitnodiging
Antwoord van Dr. Brandt Skincare
Hi there! 💙
Thank you so much for your glowing review — we’re beyond thrilled to hear how much you’re loving No More Baggage! 🌟 Knowing it’s helped you look and feel your best (and taken years off 😉) absolutely makes our day. At 70 and fabulous, you’re the perfect example of what confidence in skincare can do! 🙌
We're also so happy our Customer Service team could quickly resolve the shipping issue while you were out of the country — we’re always here to help, wherever you are! 💌
Thanks again for your kind words and for being part of the Dr. Brandt family 💖
#NoMoreBaggage #AgelessBeauty #SkincareThatWorks #CustomerLove #DrBrandtGlow
🧳✨👁️🌍💕
Warmly,
Dr. Brandt
I have not received a response from customer service…
I have not received a response from customer service. I sent two emails, they say 24-48 hours to reply. No response still. Sent Two auto assist messages - no reply and live message that say 9 minutes to answer and still no response after 60 minutes……
9 juni 2025
Review zonder uitnodiging
Antwoord van Dr. Brandt Skincare
Dear Yolanda,
Thank you for reaching out, and please accept our sincerest apologies for the frustration and inconvenience this situation has caused. We truly appreciate your patience as we looked into this for you.
Unfortunately, because your order was already dispatched internationally, we were unable to modify the shipping address—even after attempting to coordinate with our international carrier. We completely understand how important this delivery was as a birthday gift for your friend, and we’re so sorry we couldn’t fulfill your request in time.
To make this right, we’ve processed a full refund for your order, which should reflect in your original payment method within 7–10 business days. Additionally, as a gesture of our apology, we’d love to offer you a 30% discount on your next purchase with the code STEWART30, so you can reorder the gift and have it shipped directly to your friend’s address in Surrey if you’d like.
We know this isn’t the resolution you hoped for, and we’re truly sorry for any disappointment caused. If there’s anything else we can do to assist—whether it’s helping with the reorder or answering any questions—please don’t hesitate to let us know.
Your satisfaction means everything to us.
Exceptional Customer Service and Quality Vegan Skincare
I decided to give Dr. Brandt Skincare a try, even though I wasn’t very familiar with the brand. When my order didn’t arrive as expected, I reached out to their customer service—not really sure what to expect. To my surprise, they responded quickly, kindly, and with total professionalism. They even sent out a replacement order right away. Their outstanding customer service really left a positive impression on me. On top of that, I love that they offer vegan skincare options. Overall, a great first experience with the brand!
5 juni 2025
Review zonder uitnodiging
Antwoord van Dr. Brandt Skincare
Thank you so much for giving us a chance—we’re absolutely thrilled to hear that your first experience with Dr. Brandt Skincare was such a positive one! 💙
Our team always aims to deliver not only effective products but also thoughtful, reliable support, and we're so happy we could turn things around quickly for you.
We're also glad you appreciate our vegan skincare options—it's something we're proud to offer as part of our commitment to mindful beauty.
Thanks again for your kind words, and welcome to the Dr. Brandt family! 🌟
— The Dr. Brandt Skincare Team
Phenomenal Customer Service
I ordered a few items from Dr. Brandt Skincare and one item came open and had damaged the packaging. I wrote in to Customer Service asking what I should do, and less than 24 hours later, they responded, apologized for the inconvenience and instantly shipped me a new item! How amazing is the Customer Service! Five stars all the way!
30 mei 2025
Review zonder uitnodiging
Antwoord van Dr. Brandt Skincare
Hi there! 💙
Wow — thank you so much for your kind words and for taking the time to share your experience! We're so sorry again about the issue with your order, but we’re so glad our Customer Service team was able to turn things around quickly and make it right for you. 💌✨
Your trust means everything to us, and we’re truly honored to have you in the Dr. Brandt family. Thank you for the five stars — we’re sending that love right back to you! ⭐️⭐️⭐️⭐️⭐️
#CustomerLove #FiveStarService #SkincareWithCare #DrBrandtExperience #WeGotYou
📦💫🙌🧴❤️
Warmly,
Dr Brandt.
The ordering process was smooth and the…
The ordering process was smooth and the client service soooo reactive, helpful and soooo nice! What a wonderful brand !
30 mei 2025
Review zonder uitnodiging
Antwoord van Dr. Brandt Skincare
Hi there! 💖
Thank you so much for the lovely review — we’re absolutely thrilled to hear your ordering process was smooth and that our Client Service team made a great impression! 😊✨
We’re so grateful for your kind words and so happy you’re enjoying your experience with Dr. Brandt. We’re here anytime you need us and can’t wait to keep your skincare routine glowing! 🌟
#WonderfulExperience #CustomerCare #SkincareLove #DrBrandtGlow #HappyClient
🛍️💗🙌🌸🧴
Warmly,
Dr. Brandt.
Unfortunately I had a very negative…
Unfortunately I had a very negative experience which in my opinion is inexcusable, hence the 1 star.. My partner ordered the Black Friday bundle offer for me which included several full sizes like day and night face creams, serums, eye creams etc. The products arrived in very worn and aged packaging - to the extent I’ve never seen before and I have been ordering skincare online for over 10 years. When I opened one of the eye creams, it had a dried up yellow residue around the bottom of the lid indicating that it had been opened before. It also had an unpleasant off smell. Another face cream too had an off smell of an old product. One of the serums boasts therapeutic benefits due to its scent and yet it was completely scentless and oddly clumpy and grainy. Generally on receiving the package I was absolutely shocked at the state of the products sent to me - however as I was unpacking them in front of my partner who gifted them to me I decided to try and use them. Additionally as I do not like waste I have actually tried to use up the products over the last few months however it has every time been an unpleasant experience due to the off smell, one product giving my skin an odd burning sensation and I have to say I feel after a few months of this routine my skin has been dry and I have noticed more wrinkles. The last few weeks I stopped using it and replaced it with other reliable products and my skin has returned to the smoothness from months ago.. Taking all this into consideration I would absolutely not recommend these products to anyone.
28 mei 2025
Review zonder uitnodiging
Antwoord van Dr. Brandt Skincare
Hello Kasia,
We’re truly sorry to hear about your experience and want to thank you for taking the time to share your feedback with us. At Dr. Brandt Skincare, our customers' satisfaction and trust are incredibly important, and we take your concerns very seriously.
We would like to reassure you that we never ship expired products under any circumstances. All of our items undergo strict quality control procedures, and we only produce in small batches to ensure the highest standards of freshness and efficacy.
That said, we completely understand your frustration, and we regret that you didn’t feel fully supported in this instance. For future orders, we kindly recommend contacting us as soon as you notice any irregularity, rather than waiting several months, so we can offer timely assistance and investigate thoroughly.
Although your purchase from November is now outside our standard guarantee period, we would still love the opportunity to make things right. As a gesture of goodwill, we warmly invite you to contact our team directly at customerservice@drbrandtskincare.com with your order number. We’ll be more than happy to explore a solution with you, because your satisfaction is our top priority — and we stand behind the quality and effectiveness of every product we create.
Thank you again for your feedback, and we truly hope to have the opportunity to restore your trust.
Warmest regards,
The Dr. Brandt Customer Care Team
bought this after being bombarded on…
bought this after being bombarded on Instagram!
It doesn't work at all!
If you have black skin and you're of a darker hue,Do not get this product as it dries like a coloured concealer!
The product dries out under your eyes and actually highlights your bags! It's awful! End of!
I'm genuinely annoyed because I paid £25 for a tiny sample tube that took forever to arrive,only for it not to work! Rubbish!
9 april 2025
Review zonder uitnodiging
This product is totally rubbish
This product is totally rubbish! Its automatic subscription your orders and so difficult to get refund back.
23 april 2025
Review zonder uitnodiging
53 and getting chemo
I’ve used the needles no more wrinkle smoothing for a few years because it is the best at tightening and plumping under the eye and lip area. I recently started the “dare to age” serum and moisturizer. Tonight I met my friend for dinner. I see her about twice a month. She told me tonight how amazing my skin looks.. what makes this so impressive is I’m 53yo and battling cancer. I’ve been getting chemo since January 3. It’s the first time she has said that to me since i started treatments. Dr Brandt, I’m your customer for life :) ,
16 april 2025
Review zonder uitnodiging
No more baggage for real!
I buy the no more baggage under eye cream for my husband. It's great because men don't have the luxury of hiding things with make up. This cream gives his under eyes a big boost! This is the 3rd time I have reordered for him.
16 april 2025
Review zonder uitnodiging
Amazing customer service
I appreciate the company's customer service, especially the help I received from Katerinne to place my order. She was there for me every step, helpful and friendly. I do recommend this brand, and, as a customer, you can rest assured that any concerns and issues will be immediately addressed and resolved. Thank you again for your amazing support.
17 maart 2025
Review zonder uitnodiging
Customer Support Specialist
I want to thank Katherine for being such an outstanding Customer Support Specialist! She certainly went above and beyond to help me get my problem rectified in an efficient and professional manner. More organization should have customer support representatives like Katherine who go the distance for the customer I love Dr. Brandt’s products and will continue to be a loyal customer.
24 februari 2025
Review zonder uitnodiging
Can’t rate this enough
This product is amazing after using my skin feels really clean and so soft
20 februari 2025
Review zonder uitnodiging
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