Dr. Brandt Skincare Reviews 118

My girlfriend swears by their products and she has nothing but good words for their entire line, so I have no problem spending a bit more and gift them to her. That being said, one has to be patient when ordering from their website, especially because of the courriers handling their shipments. Lately when I look online at the status of my orders, they can be FOR DAYS in one warehouse or another, with nothing happening. To the point I have had to contact the courriers a couple of times and ask what's going on with my order and why is it taking so long.

I cannot say enough good things about this brand, the products and customer service. Not only did I receive such quick responses but they were filled with joy, kindness and compassion. They go above and beyond. The 3-step brightening protocol is my favorite and the products are such great quality, my face has been loving them and my experience has been wonderful!

I bought the ‘no more baggage’ eye cream in the Black Friday sales. It took quite a while to arrive but this was stated on their website. I had high hopes for the cream as there were so many good reviews on their site but sadly it did nothing for me at all. I contacted customer services to request a return and refund and they replied almost immediately with a full refund. Very impressed with customer service, just not so impressed with the eye cream unfortunately.

I had ordered 2 products for the first time from Dr Brandt, a neck cream that was only about 60 percent full and an eye cream that looked like it had been previously opened because it had dried cream around the rim. I decided to advise the company of my dissatisfaction and wow, got a 100 percent refund and got to keep the product! I really like the product so am so glad that I can purchase again with confidence that they will sort out any issues. I have already reordered!

The products do nothing and they don’t respond to emails when I tried to contact them regarding their money back guarantee.

This product did not work for me at all. I also bought the fatigue eye gel to put on before hand. The product is a pinky orange paste and sits on your skin. The bags were still there. I really wanted to love this product but for me, it was not effective at all.

Does not work. Very thick orange paste consistency. Sits on skin. Does absolutely nothing to my eye area other than leave a cakey residue. A total waste of money and it took forever to arrive. Very disappointed.

Customer service appears to be nonexistent. I received a wrong item out of multiple items on the order and after calling customer support three times and emailing them three times, I never heard back from customer support. Ended up just returning the wrong item. And, returns are not free, they charge you a fee of $4.99 for “handling and shipping”. I went back to using Perricone Md and their customer service is outstanding.

Bought the eye cream ....it took 21/2 weeks to get to me. The "no more baggage " cream is trash. It's nor a cream or a gel it's dried up something.....it doesn't adhere to the skin....just clumps up. They state you get your money back ....now they are staying they do not allow returns from Canada and will not return my money. SCAM....BIG TIME SCAM. BUYER BEWARE.

This is Great. My grandson's girlfriend says that it makes me look more handsome than him since i started using it haha!

Trustable, reliable, serious! And a super customer service!

The no more baggage makes me look like I’m 10 years younger. I’m having my 22 year old son’s friends telling me how fabulous I look

The best skincare company, and the best customer service, thank you Dr. Brandt!!

Would give no stars if available. Live & learn as Dr Brandt products are useless AND expensive. Going to stick with medical grade products in the future,
total rip off!

I was shocked to see bad reviews on here for No more baggage! I have been using this product and several others for years and I love them so much! Im 45 and No more baggage takes years off! Maybe there is an application issue? For me there was a learning curve but once I figured it out....obsessed! I tell everyone I can about it! My second favorite is the primer which I mostly use on its own and it makes my skin look flawless!!! I also love the microdermabrasion! Amazing products worth every penny and will continue to be in my everyday makeup bag!!

Wish I’d read these reviews first. £50 for no more baggage eye cream. It does not work at all! What a waste of money.
If something sounds too good to be true…

I bought the no more bags cream from the misleading sales adverts. DO NOT BUY if you're expecting results as it's absolutely useless and makes no difference at all. It's not cheap either just money down the drain unfortunately definitely will not be buying anything from this brand again complete con!!!

No more bags product does not work. Not even a little. Complete ripoff! $15 to ship? If I return for refund I lose the $15 plus have to pay an additional $5. Good thing I used a coupon to save money (which I didn't. I lost). Out $50 cuz this tube is garbage. I still can't get over the $15 for shipping 😂

I purchased the more needles smoothing cream, I’m starting to see improvement after only a few days of use. The issue I have is that I’ve been trying to get someone to answer me through chat or email or phone call about if I can use retinal 2% cream on top of it, I wish somebody would give me an answer. I did get the subscription.

Bought the no more baggage eye tube after using it for about 2 weeks the tube solidified and I can’t get any out - I emailed to say this & was told to put it in hot water - massage it - I did this but to no alas nothing came out - I emailed again & was told because I’m international (in uk) & out of warranty period (difficult not to be as you have to wait weeks for it to arrive) they would not send a replacement or a refund & instead wanted to offer me discount on buying something else with them - to me this is shocking customer service on a product that I paid nearly £50 for - would never buy again - very poor