I purchased some boots with dream pairs(website)the same day that were delivered a place a return order because the boot where to big & long. They never got back with me in regards my return until I c... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Shop DREAM PAIRS,Bruno Marc,TOETOS,nortiv8 Shoes online with Free Shipping! Comfortable stylish pumps,flats,boots,sandals,sneakers,heels,oxfords and wedges with discount prices,Enjoy a large selection every day! We put customer satisfaction as our top priority, and with that being said, we're 100% committed to providing you with the very best of service. If you have any questions about products, issues relating to warranty, or product defects, please feel free to contact us. We are always at your service, ready to solve your problems. ------------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: support@dreampairs.com Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM]
Contactgegevens
9500 Railroad Ave, 07047, North Bergen, Verenigde Staten
- +1 609-831-4566
- support@dreampairs.com
- dreampairs.com
2,9
Gemiddeld
152 reviews
Heeft 100% van zijn negatieve reviews beantwoord
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Very poor customer service
Placed an order on 4/10/2023.
Order finally arrived on 23/10/2023.Looks like it had been all over the place.No updates on progress of order unless I contacted them.
Order arrived shoes way too small even though I used their measuring guide.
Trying to arrange refund,offered 40%voucher on next purchase or 30% refund and keep shoes!!
Then told to wait 7-14 days before arranging refund.What sort of company is this,treating customers like this,taking your money but trying all ways not too give a refund.Won’t ever deal with these again!!!
23 oktober 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Eryl,
We sincerely apologize on behalf of our company for the unpleasant experience you had when communicating with us.
There are many uncontrollable factors in shipping delays. Your package had been impacted by these factors and caused shipping delay. You definitely expect to receive these shoes on time. We would like to express my apologies for the waiting that came in the way of handling your order.
I understand that you want to return the shoes after receiving the package because they do not fit. Our customer service has refunded your order as requested. It may take 3-5 business days for the funds to be deposited to the original payment method.
If you require any additional information, please do not hesitate to contact us at any time.
Respectfully,
Dream Pairs Customer Service Team
Absolutely horrible company
Absolutely horrible company! Beware if you need to make a return to this company!
23 oktober 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Esther,
We would like to begin by extending my heartfelt apology for the dissatisfied service you experienced.
We checked that your return package was returned to your address and we did not receive the return package. This package is still in transit to your address, and you may not receive it currently.
According to our contact history, we understand that you would like to receive your refund immediately. Your request is very reasonable as you have already sent the package. However, according to the return process, the refund will be processed within 2 business days once the product has been received at our facility and inspected.
Our customer service understands your concern and provides you with solutions based on your situation.
Royal Mail will return the package to you in the next time, you may pay attention to check the return.
If you require any additional information, please do not hesitate to contact us at any time.
Respectfully,
Dream Pairs Customer Service Team
Black PU Mid-Calf Boots
I love that these boots don't need to be treated or prepped for outdoor wear. There is a nice rounded toe, but the profile of the boot is sleek. The material is good quality, as is the zipper. They go on easily and don't grab at the heel cup when walking. I ordered a 1/2 size up for thick sock room, and I am glad that I did. They are true to size. One more note, they are waterproof for rainy days and cozy enough for wintry ones. I give these boots a perfect 10!
21 oktober 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Thanks so much for your feedback Tammy! It makes our day hearing about how much our customers love these shoes and the great service they’ve received from our team. We have passed on your review to our team.
Great comfort
My experience with Dream Pairs was outstanding, they kept me informed about my product to shipping progress. And my stylish boots were a nice smooth black color.These boots went on smooth;so smooth and easy to put on and take off;the soles were not too hard after wearing for a few days where my feet easily adapted. I like that it doesn't have a high heel, because it makes it more comfortable for long time wear. They are very soft and the zipper makes them easy to put on. Also worth noting, I have a narrow foot and these fit just right so I'm not sure how they would fit on a wider foot. The fit and size is perfect and they compliment any outfit. They look very stylish and I'm loving the smooth black color, they are very comfortable very well made from the fit to the stitching. I highly recommend them...
15 oktober 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Thanks for the awesome review about our boots, Stephanie. We’re so pleased to hear it's working just as it should and that you’re enjoying it so much! We’ve passed your kind words on to our product team. If there is anything else we can do, please let us know.
Comfortable snow boots …
These boots arrived promptly in the mail. Communication absolutely superb on sizing and style.
I opened up the mid calf snow boots and put them on. There is faux fleece lining for warmth, it's a flat very supportive sole for durability. Two buckle straps that can tighten up the boot if needed. The round toe gives ample toe box room for comfort. I can honestly say they are very cushiony and comfortable and I highly recommend the snow boots. This is my third pair of snow boots from Dream Pairs.
17 oktober 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Thanks so much for your feedback Coll! It makes our day hearing about how much our customers love our snow boots and the great service they’ve received from our team. We have passed on your review to our team.
Great shoes for great pieces
Love dream pairs,Their shoes are always super comfy and stylish.
Highly recommend for everyone in the family!
16 oktober 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Hello Peggy,
We're so happy to hear you had a great experience with Dream Pairs shoes. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
Excellent shoes at a fair price
Excellent shoes at a fair price. I just got some beautiful boots that are a top fashion item for this fall/winter. It looks good, sturdy and fits me like a glove. True to size. So excited to wear it all the time now!
17 oktober 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Thank you so much for your kind words! We’re super happy to hear that you loved our product. We work hard to bring you the best experience possible and it makes our day to know we’re close!
More shoes, Yes Please!
Grey boots with faux fur? Perfect for the autumn weather we've had lately. So comfortable and stylish, and fit just as expected. I'm thinking I may need more boots! Ankle boots at least (blessed(?) with thick calves so many knee boots don't fit well).
14 oktober 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Crystal,
We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.
So comfortable!!!
I have 15 pair of work shoes from Dream pair, they are very comfortable and inexpensive. I also have two pair of high heels. Surprisingly, they are extremely comfortable as well. I definitely recommend Dream Pair they are my go to online shoe store.!
16 oktober 2023
Review zonder uitnodiging
Antwoord van Dreampairs
We're pleased to know that your experience with us was a good one, Anna! Thank you for taking a moment to recommend us to others. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!
Antwoord van Dreampairs
Thank you, Chris, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again. Have a nice day ahead!
Stylish Boots
Loving my new Dream Pairs Boots. I ordered the gray with faux fur they are very comfortable and stylish. These are definitely a great addition to my wardrobe as colder weather draws near. Thanks for making awesome footwear.
16 oktober 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Isabella,
Thank you for your great review! We are really pleased to hear you love your new shoes.
Good Times
I have had pretty great experiences with their shoes. While, unfortunately, the boots were the wrong size, I have had better luck with their pumps, flats, and wedges, the size fitting just fine.
Communication seems to work well most of the time too. Just make sure when looking at boots that go above the ankle, to consider your calf too!
16 oktober 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Dear Skar,
Thank you for choosing Dream Pairs shoes and taking the time to write this review. It means a lot to us! We are currently working on correcting the size chart and will be offering shoes true to size in a the future.
Great quality shoes for the whole family!
Throughout the years, I've tried so many different shoe companies. But Dream Pairs stood out the most to me for my family of 5. High quality products, modern designs, and great prices. I recently bought boots for the fall, and I am absolutely in love with the design. Arrived very quickly and in a mint condition. This is my go-to store for shoes for the whole family!!
13 oktober 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Marisha,
Reviews like yours make our day because it makes all the hard work worthwhile.
Thanks again for choosing Dream Pairs, and we can’t wait to see you again!
Reliable company with beautiful products.
I have ordered from Dream Pairs on more than one occasion. Each time my order has arrived in a timely fashion and the product has been exactly as described. I have been extremely please with my purchases. I have ordered both shoes and sandals. I was so pleased that I phoned my adult daughter to tell her that she should check out this company and she informed me that she is already a satisfied customer. I will certainly consider to order again when the need arises.
2 januari 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Thank you, Anne, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again. Have a nice day ahead!
so excited to receive my boots…
I was so excited to receive my boots and when I did the look of them made me super happy. They have a warm lining inside and the slight platform in the front made them so comfortable and easy to walk in.
15 oktober 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Thank you for your great review! We are really pleased to hear you love your new shoes.
No returns label
I ordered shoes which were the wrong size unfortunately. There was no returns label and no way of communicating with anyone as my email requesting a return was ignored as was my message on the online form.
Today I had to pay recorded delivery to send these shoes to an address in Birmingham which was provided at the bottom of the confirmation email. No idea if this is the correct address but I've done my best.
At least I have provided my contact details should this be the wrong returns address. But quite frankly, Dream Pairs should sort this out as they know where to send returns to unlike me.
12 oktober 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Hello Alison,
I am very sorry to hear that your experience with our shoes.
I understand that you are not satisfied that you should pay the return shipping cost.
Sorry, our shoes on the official site don't support free returns. We displayed the return policy on the product page.
Here is our return policy for your reference. https://dreampairshoes.com/pages/return-refund-policy
As you mentioned, you have been provided with a wrong returns address. We will extend our best help to look into this issue and check the return address. We will take full responsibility if wrong address was provided to you.
Would you mind contacting us and provide us your order number? And we will do our best to resolve the issue for you.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
I look forward to solving this issue with you and hope to hear from you.
Best Regards,
Dream Pairs Customer Care Team
Avoid!! Wrong sizes and no refunds!
Avoid this company! I wish I had read reviews here first. It's impossible to leave a negative review on their own website (server 'busy'...), and they don't say that their shoe sizes run small. I bought UK size 9 which was more like UK 7, and after paying £6.44 delivery I then had to return them at my own expense. I sent them as 'signed-for' and provided the tracking receipt, but never received the refund. To my surprise, Royal Mail just returned the parcel as undeliverable. DreamPairs confirmed they had moved offices in July and are asking to return the shoes again, at my expense, before they are willing to refund my previous postage or the cost of shoes. The only compensation they are offering is an apology. I live far from the post office and it's already cost me £12 in postage, as well as the £50 for shoes I can't wear, but the company is not accepting any responsibility for the wrong sizing, and won't refund me until I have returned the shoes for the second time. Needless to say, I have no trust that they will refund me after I spend yet more money on returning them. I've been really taken aback and infuriated by their brazen lack of any customer service and the standard responses ("we hope you consider this fair"), when their approach is clearly to wear customers down until they drop the case. They are absolutely the worst company I have ever dealt with.
26 juni 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Hello Emily,
Thank you for taking the time to bring this to our attention.
We are sorry that the shoes don't fit for you. Our sizes are regular size, depending on the individual,a different size may be necessary to accommodate their physical features. The buyer will need to consider contributing factors in accordance with the product design when selecting a size.
I understand that you are not satisfied that you should pay the return shipping cost.
Sorry, our shoes on the official site don't support free returns. We displayed the return policy on the product page.
Here is our return policy for your reference. https://dreampairshoes.com/pages/return-refund-policy
We did not move the return warehouse without notifying customers. Our current return address remains the original address. According to our investigation, your package was returned because the warehouse did not meet the Royal Mail deadline when receiving the returned package, and your package was proactively returned to the sender by Royal Mail.
We have contacted the customer to inform them of the reason why the package may have been returned. And for this situation, compensation measures are provided.
The option we offered is to cover the returned shipping fee if you return the item again. A full refund will be issued once the product has been received at our facility and inspected.
If our customers are unwilling to return items again, we will actively seek other solutions.
My apologies for any confusion caused. We can't proactively contacted you because we were unable to locate your order.
Would you mind contacting us and provide us your order number? And we will do our best to resolve the issue for you and issue the refund to your order.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
I look forward to solving this issue with you and hope to hear from you.
Best Regards,
Dream Pairs Customer Care Team
Returns process is complex and paid by customer.
Returns process is complex and paid by customer. This should be highlighted before purchase. The customer should not have to bear the cost if the company sent the incorrect sizes. The mistake was on their part.
21 september 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Hello Vee,
Thank you for taking the time to bring this to our attention.
I am sorry for the inconvenience our return process has caused you. I understand that you may not have a clear understanding of the return policy before purchasing. We state our return policy on the product page.
We will feed back your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.
Here is the return policy for your reference.
If you are not 100% satisfied with your purchase, you may request a return within 30 days of delivery. Please note, returns will only be accepted if the returned item(s) meet the "Return Conditions" specified below.
Return Conditions
A.Item(s) are sent back within the stated return period.
B.B. Item(s) returned must be UNWORN and in the original packaging.
C.C. Buyers are responsible for the return shipping cost.
Here is our return policy. https://dreampairshoes.com/pages/return-refund-policy
I would like to discuss this with you so that I can go over the available options with you, assist with anything you need and hopefully restore your faith in us.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
Looking forward to hearing from you!
Best Regards,
Dream Pairs Customer Care Team
Customer care is alive!
What a great experience..truly a gift without a catch. Customer care is alive at Dream Pairs. My free shoes are very nice, well made, and pretty. I selected a half size too big so fit could be better, but that's on me. Thank you Dream Pairs...
12 september 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Thank you, Sonja, for the amazing review! We put in the work to keep you and all of our customers happy. We hope to see you again. Have a nice day ahead!
Great shoes good fit!
These shoes are great! Good quality and true to size. I wear a US size 10 womens shoes. Dream pairs has lots of good deals on shoes and tons of variety! These shoes are very comfortable and have such a wide range of sizes!
10 september 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Dear Sarah,
Thank you for choosing Dream Pairs shoes and taking the time to write this review. It means a lot to us!
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