I purchased some boots with dream pairs(website)the same day that were delivered a place a return order because the boot where to big & long. They never got back with me in regards my return until I c... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Probably the best customer service I've experienced. An initial order of (beautiful) Burudani slingback heels had an issue with a strap that slipped down. I reviewed, noting this, and heard back almos... Toon meer
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Bought kids shoes which fell apart completely after two months. Holes in the sides showed up after a month of light to moderate use. By the second month the body of the shoe was separating from the... Toon meer
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I've gotten two pairs of shoe from this company so far. One was a pair of slide on summer flip flops with a super cushy sole and another is a pair of cozy slippers with sherpa like material and a har... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Shop DREAM PAIRS,Bruno Marc,TOETOS,nortiv8 Shoes online with Free Shipping! Comfortable stylish pumps,flats,boots,sandals,sneakers,heels,oxfords and wedges with discount prices,Enjoy a large selection every day! We put customer satisfaction as our top priority, and with that being said, we're 100% committed to providing you with the very best of service. If you have any questions about products, issues relating to warranty, or product defects, please feel free to contact us. We are always at your service, ready to solve your problems. ------------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: support@dreampairs.com Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM]
Contactgegevens
9500 Railroad Ave, 07047, North Bergen, Verenigde Staten
- +1 609-831-4566
- support@dreampairs.com
- dreampairs.com
2,9
Gemiddeld
152 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Skeptic turned believer
I was skeptical at first because I found them via a Facebook ad but they have surpassed all expectations. I bought one pair and it came quickly. I loved them so I bought three more pairs. They also came quickly.
Dream Pairs released a survey allowing a chance to win free shoes. I won a pair and they are wonderful. Again, they came very quickly and packaged nicely.
11 september 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Kaitlyn,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Dream Pairs family, we look forward to seeing you again soon!
Quality shoes at a great price!
Quality shoes at a great price and outstanding comfort! These are my go-to shoes when I know I will have to be on my feet and look professional. Excellent size selection and return policy. Highly recommend!
8 september 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Hi LeAnn,
We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.
The shoes fit great
The shoes fit great, and are wonderfully comfortable. I can finally wear heels all day without my feet dying before I get home. Will be going back for more colora
8 september 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Vanessa,
Thank you for your great review! We are really pleased to hear you love your new shoes.
Nice experience
Nice experience. The staff is nice and very helpful.
5 februari 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Alex,
We really appreciate you taking the time to share your feedback. Your words are highly valuable to us. We will continue to further improve our product and provide better service for our sincere customers like you.
Trustable brand , Comfortable shoes ,Great Customer Service,
I’ve received many different style shoes complementary from this company. They have great customer service, I’ve experienced an order problem before and they responded to my email very quickly and helped solve the issue . Also the shoes that I received from them are very comfortable ,such as their sneakers, very lightweight and soft ; the flats I’ve received months ago are still in good shape. A trustable shoe brand !
23 augustus 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Dear Ginny,
Thank you for highlighting our outstanding customer service in your review!
We’ll pass along your compliments to our team.
Look forward to serving you again soon!
Thanks,
Dream Pairs Customer Care Team
Dream Pairs is wonderful shoe brand
Dream Pairs is wonderful shoe brand. A big variety of shoes to choose from for the whole family. Their shoes are of high quality, comfortable and stylish. I highly recommend them!
23 augustus 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Dear Hendrika,
Thank you so much for taking the time to leave such a fantastic review about your recent shopping experience with us! We’re thrilled to hear that you enjoyed our products. Your feedback is invaluable, and it motivates our team to continually strive for excellence.
Thanks again for your support!
Warm regards,
Dream Pairs Customer Care Team
Absolutely amazing company
Absolutely amazing company! I really can't say enough about Dream Pairs! Great staff and incredible shoes. The quality of each pair of shoes I've recieved have been top quality, style and comfort. I have recieved many compliments on my Dream Pairs shoes. Great selection check them out today!
23 augustus 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Daniela,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Dream Pairs family, we look forward to seeing you again soon!
Great variety of comfortable shoes!
I owned a lot of shoes and sandals from Dream Pairs and I love them all. I bought one from Amazon and I fell in love so now I owned multiple pairs from this brand. They shoes are well made, stylish, and super comfortable.
7 augustus 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Mari,
We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.
Well Made and Comfortable
I’ve received several pairs of shoes and they have all been well made and very comfortable. I’m very happy with the quality of shoes and slippers.
18 augustus 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Dear Rich,
Thank you for choosing Dream Pairs shoes and taking the time to write this review. It means a lot to us!
Disgusted
Disgusted.
Size Uk 5 is more like a Uk 3
My feet are 4.5 Uk standard size and I can only get my toes in and not my heal. AVOID!
I am so disappointed because I really thought I’d found the perfect work shoes with them being soft on your soles and breathable but they are ridiculously small, shorter than advertised and super narrow!
Now I’m stuck with them because of the stupid return shipping and non refundable original shipping, which basically amount to 50% of the amount paid!! What a scam, I’m so glad I didn’t buy 3 pairs to get the bigger discount (which I very nearly did!)
Dream Pairs….. tell people your shoes run SMALL!!!!!! Then you might get some satisfactory reviews!!! And also happy and return customers!!!!
14 augustus 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Hello Miss L Harrison,
Thank you for taking the time to bring this to our attention.
I am sorry that our shoes don't fit. I totally understand how disappointed when you received a pair of shoes you love but ended up being too small.
I will be sure to forward your feedback to our manufacturer to evaluate the shoe sizing.
Sorry, these shoes don't support free returns.
If you are not 100% satisfied with your purchase, you may request a return within 30 days of delivery. Please note, returns will only be accepted if the returned item(s) meet the "Return Conditions" specified below.
Return Conditions
A.Item(s) are sent back within the stated return period.
B.B. Item(s) returned must be UNWORN and in the original packaging.
C.C. Buyers are responsible for the return shipping cost.
Here is our return policy. https://dreampairshoes.com/pages/return-refund-policy
I would like to discuss this with you so that I can go over the available options with you, assist with anything you need, and hopefully restore your faith in us.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
Looking forward to hearing from you!
Best Regards,
Dream Pairs Customer Care Team
Wish I'd read some of the reviews on…
Wish I'd read some of the reviews on here before I used the company. I ordered some Mary Jane pumps in size 5.5 but they were very small, more like a 4.5, so I returned them (& had to pay for the return myself). I received a refund within days but it was £6.44 less than what I'd paid originally. When I questioned this I was told it was the non-refundable shipping cost, which to be fair is stated on their terms & conditions page. Very disappointing as they were nice shoes & I had been considering re-ordering them, however if it means I lose £6.44 plus the Royal Mail return amount each time I don't think it's worth the risk. Also I tried to post a review on their own website to warn others of this & that the shoe size comes up small, & for some reason it wouldn't accept my negative review as it says the server is busy. Funny that, it did seem a bit suspect that all the reviews on their website are 4 start & above!
11 augustus 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Hello Susan,
Thank you for taking the time to bring this to our attention. I am very sorry to hear that your experience with our shoes.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
I would like to discuss this with you so that I can go over the available options with you, assist with anything you need and hopefully restore your faith in us.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
Looking forward to hearing from you!
Best Regards,
Dream Pairs Customer Care Team
Very comfortable shoes.
Very comfortable shoes.
Nice style. A bit overpriced. I feel like the price point should be $30 or less. You can find nicer shoes at TJ Maxx for that.
21 juli 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Amber,
We really appreciate you taking the time to share your feedback. Your words are highly valuable to us. We will continue to further improve our product and provide better service for our sincere customers like you.
I am so happy with my two (and waiting on the third) purchases
I am so happy with my two purchases, that I am now waiting on a third pair! The shoes are incredibly comfortable and stylish. I have small feet, and they actually carry my size! The fact that they are half the price and the same quality as the other similar brands is a huge plus. Thank you for making these lovely shoes. How about a stylish boot for winter?
11 augustus 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Pamela,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Dream Pairs family, we look forward to seeing you again soon!
These shoes are terrific
These shoes are terrific. So comfortable. I love the look and feel. Are they loafers? Are they flats? Yea to both! And they are very stylish. This is my second pair, but not my last pair!
1 augustus 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Denice,
We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.
The shoes are sooo comfortable and…
The shoes are sooo comfortable and stylish. OMG, Sooo many inviting styles to choose from. The turnaround time for delivery is absolutely amazing! I truly admire this company.
10 augustus 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Catherine,
We’re genuinely honored by your kind words. It’s customers like you who make our job wonderful. Looking forward to your next visit.
Beautiful shoes and very well made
Beautiful shoes and very well made. I own three pair and I love them all!
10 augustus 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Mrs Beckett Mathews,
Reviews like yours make our day because it makes all the hard work worthwhile.
Thanks again for choosing Dream Pairs, and we can’t wait to see you again!
Awesome comfortable shoes!
Wonderful experience and exceptional shoes! I tried the Square Toe Knit Loafers and they are so comfortable. I have wide feet so sized up from my usual 6.5 to 7 and they are perfect! The shipping did take a bit longer, but it was worth the wait. The shoes are very comfortable and very stylish. I love the design of the shoe with the differing knit patterns. There is also a really nice heel cushion in the back which makes the shoe very comfortable. The shoes are perfect to work and will be purchasing more from the company again. Thank you!
8 augustus 2023
Review zonder uitnodiging
Antwoord van Dreampairs
We're pleased to know that your experience with us was a good one! Thank you for taking a moment to recommend us to others. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!
Antwoord van Dreampairs
Hi Sue,
Thank you for your great review! We are really pleased to hear you love your new shoes.
Is Dream China
Is Dream China, nothing to do with Paris!!!
Attention, the delivery is made in 2-3 weeks. is august 8 and I'm still waiting for the parcel shipped on July 23.
23 juli 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Hello Elly,
Thank you for taking the time to bring this to our attention.I am very sorry to hear that your experience with our shoes.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
As always we really appreciate feedback such as yours that allows us to improve our services and hope that we can move forward together in a positive light. We hope once this has all been solved for you that your opinion of us after this experience will be more positive.
To better help you, could you please provide us your order number? And we will do our best to resolve the issue for you.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
I look forward to solving this issue with you and hope to hear from you.
Best Regards,
Dream Pairs Customer Care Team
Awful experience!!
Awful experience!!
Not only NONE OF THE SHOES FIT, THEY DON'T WANT TO PAY FOR THE RETURN LABEL AND AFTER OVER A MONTH THEY STILL HAVEN'T REFUNDED MY ORDER AFTER HAVING TOLD ME THAT THEY DID!!!!
I WILL NEVER BUY FROM THEM AFAIN.
5 augustus 2023
Review zonder uitnodiging
Antwoord van Dreampairs
Hello LadyS,
Thank you for taking the time to bring this to our attention.I am very sorry to hear that your experience with our shoes.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
As always we really appreciate feedback such as yours that allows us to improve our services and hope that we can move forward together in a positive light. We hope once this has all been solved for you that your opinion of us after this experience will be more positive.
To better help you, could you please provide us your order number? And we will do our best to resolve the issue for you.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
I look forward to solving this issue with you and hope to hear from you.
Best Regards,
Dream Pairs Customer Care Team
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