DUCIE Reviews 33

Tive uma excelente experiência com a marca. Eu escrevi meu endereço errado na hora da compra e a atendente no WhatsApp foi muito rápida em resolver esse problema, garantindo que a peça chegasse mesmo em 1 dia depois do envio pois informei minha urgência. A peça é linda, de excelente qualidade, macia e veste muito bem. Adorei!

Lovely company, from start to finish.
Amazing customer service, very high quality leather jacket, bought brown croc skin bomber!
I am in love for it❤️

A gorgeous shearling jacket, very stylish, exquisitely crafted, including the lining. It goes perfectly with long satin skirts or leather leggings. I already own this precious piece in cream and burgundy. Both colors are so versatile and go with everything in my wardrobe. I get so many compliments and questions about where I got this wonderful jacket, customerservice very kindly

So in love with the item, quality, next day delivery, great! Looking good😏Thank you❤️

this brand will steal youre money!!! after reading the reviews here it sounds like this has happened to many people. i think most of the positive reviews on here are fake because they only seem to appear right after a bad one is left. unless you are a influencer they dont care about taking your money and never sending you your order!! SCAM!!!!

Amazing quality and awesome customer service. I placed an order of a jacket that I wanted to take with me for a trip. As I ordered a bit late before my departure, they kindly offered to ship it to where I was traveling and managed to deliver it on time when I was there. Thank you very much again. Would order again and totally recommend!

Bought a Bettina suede jacket for my wife for Christmas after spending years looking for the "right one". Quality is superb, customer service fantastic but most importantly my wife is absolutely thrilled with her surprise Christmas present. Well done Ducie!!!

Amazing service, high quality, great customer service! Been a loyal customer since 6-7 years now

Bought the Luna Distressed leather jacket in Black colour size L. WOW. Beautiful jacket . Sturdy hardware zippers. Quality construction workmanship. Exactly as photos no surprises. I removed the large shoulder pads for personal preference. Fits as described. Highly recommend as it’s so original and timeless.

I bought the shearling bucket hat. I also messaged the business on WhatsApp about other items and they were very responsive and got back to me quickly. I love my new hat and can’t wait to wear it!

Incredible customer service and amazing quality! I ordered the Betty coat and needed it sooner than expected for a ski trip. The team responded immediately and got it to me in just 3 days. I’m obsessed with the coat and will definitely be ordering again.

Highly fashioned products with excellent quality, and the best of all is the customer service reactivity, professionalism and efficiency.
Yasmine was very helpful is a return request, and her support were stunning and exceeding my expectations.
I do highly recommend that fashion store

Maeve shearling jacket looks amazing! Great customer service team.

I saw this jacket on a celeb and had to have it. I ordered it and it was sent promptly. Arrived completely securely and the quality is amazing. I love this jacket so much. The customer service after was brilliant. I will be back!

DO NOT BUY FROM DUCIE.

I wish I had read these reviews about the company being a SCAM before I ordered. I bought a faux fur jacket from them, in a size Medium. When it arrived it was too small across the back, (which I found surprising as I’m a UK size 6, but had wanted it to be oversized. I also noticed their sizing is very un-inclusive, starts at an XXS but only goes up to a L). I contacted Customer Service who told me they didn’t do exchanges, only refunds so I’d have to return it and re-order in a different size. So I immediately packed it back up and sent it back (at my expense), and re-ordered a larger size in good faith that my refund for the original jacket was coming imminently.

However, I then was told that my refund was having 15% deducted from it because there was a “mark around the neck area” and a “smell of perfume” on it. I cannot stress enough that I tried on this jacket for all of 5 MINUTES before realising it didn’t fit, putting it straight back in the box it came in, all the labels still on, and sent it back asap. I own a retail business so I know you can’t refuse a refund based on a perfume smell, as by the same logic you wouldn’t allow customers to try on clothing in a shop if they had perfume on. I refute the claim anyway, as like I said I wore it for a matter of minutes. As for the mark on the collar (which is faux fur so hard to mark), I asked to see a photo of the damage I was being charged for, but don’t expect they’ll reply. They also deducted the £10 shipping fee, when on their website it says only a £3 postage fee would be taken.

I would return the replacement jacket I had already bought before this happened as I want nothing to do with them, but I don’t trust that they wouldn’t steal more money from me. Instead I plan on wearing it often and warning anyone who asks me about it what an awful scam of a company Ducie is.

Tuve una excelente experiencia en la compra online y la entrega. El saco que compré superó mis expectativas, como asi tambien la comunicación post venta con el personal del local x WhatsApp y por ig. Me gustaria que haya locales en europa y sud america! Gracias, Ducie. Estoy feliz con mi Sienna Coat.

I’m very happy with my purchase! I was waiting longer than expected but at the end it was worth the wait. Thank you Ducie for this beautiful piece of art!

I am very satisfied with all Ducie products. I have already ordered three times from this site. On average, the order arrived in three weeks. The products are of high quality, worth the price.

I bought a Rochelle coat about one month ago. Shipping time is honestly very long but I m very happy with my coat.
High quality of materials(soft mongolian shearling), it's a nicely made product and a really warm coat.
It looks great on me and I love blonde color.
Excellent value for money.
Special thanks to customer service of DUCIE.
I contacted them for more information and they tried to help me. I also received the refund for additional duties paid.

Super stylish and high quality faux fur coat. Very different to what you see in other brands