Duraweather Poly Reviews 

Really happy with Adirondack chairs. I purchased them for our patio and have been using them regulary, especially in the evenings. they have a classic look, feel very sturdy and are comfortable enough to sit in for a good while

The delivery was smooth , and setting them up was straightforward overall Im very pleased with the purchase and the've been a great addtion to our patio

Do NOT do business with this company. I bought and paid for 2 chairs that were supposed to be delivered before Labor Day. When I didn’t receive them. I thought it might be a Holiday delay. 2 weeks later I emailed them only to be told sorry the chairs are back ordered and won’t be available till December. I responded asking them to cancel my order and refund my money. They responded with “our policy is a 15% restocking fee” !!! Restocking fee? They haven’t shipped and won’t ship due to your company’s extremely poor business practices and horrible customer service. If you don’t have a product at least ask the customer if they want to wait a 1/4 of a year for their order.

Scam. When I ordered, they said delivery in 3-5 days. When I asked for update after 5 days, they said delivery in 3 months. I told them to cancel order, so they charged 15% fee to cancel. Whata scam. Stay away.

I placed an order 4 months ago. They have repeatedly missed shipping dates. I asked for my money back, and they had the gaul to say they would keep 15% per their policy. They are a total scam. Stay away!

Terrible customer service. Extreme delays in response to chat, email or phone calls. No one ever answers the phone. Long shipment time - missed their own estimated window of shipping. When I finally received items, two chairs were damaged and no assembly instructions were included for the table. It has been a week since I requested them. So I have damaged chairs and an unassembled table taking up my garage.

If you are looking to support a genuine American outdoor furniture manufacturer that employs actual craftsmen, look elsewhere. DuraWeather functions primarily as an e-commerce marketing middleman, subcontracting production while hiding behind aggressive cancellation policies and misleading lead times.

Better Business Bureau & Customer Service Record

Not BBB Accredited: DuraWeather is not accredited with the Better Business Bureau.

Pattern of Fee Complaints: Official BBB complaints and independent reviews reveal a consistent pattern: consumers are trapped in a 15% cancellation/restocking fee within hours or minutes of ordering—even on accidental orders or items that are backordered.

Unresponsive Support: Multiple customer reports highlight unanswered phone lines, automated voicemail loops, and delayed email responses that conveniently push orders further into "processing" status.

Key Issues Experienced:

The 15% Fee Trap: They enforce a 15% cancellation fee (~$300 on a standard order) even if you cancel within 1 business hour of their morning opening following an evening order. They claim the item instantly entered "production workflow"—even when they call you days later to admit the required materials are completely out of stock.

Misleading Lead Times: Promoted shipping times of "1 to 2 days" frequently turn into multi-week or multi-month delays due to inventory shortages.

Circular Customer Support: Email support relies on scripted responses asking for "confirmation to cancel with penalty" rather than escalating legitimate issues to management or addressing reasonable credit solutions.

Better Alternatives for True American Craftsmen
Instead of paying a $300 fee to an e-commerce marketing reseller, buy directly from established, vertically integrated manufacturers that employ real craftsmen, maintain transparent inventory, and offer fair customer policies—such as POLYWOOD, Berlin Gardens, or LuxCraft.

We ordered the 3-Piece Adirondack Swivel Gliders with Two Tier End Table on June 26, 2026. Payment was made the same day. (Funny how there's no delay issue there.) Delivery Estimated between July 2 and September 1. FedEx labels created 6/30/2026.

We created an account and it shows the order as paid and fulfilled! Clicking on the order expands to show the order detail and that the order was shipped on 6/30/2026. Clicking on Track Shipment takes us to the FedEx page that shows - DELIVERY DETAILS
We'll add a delivery date as soon as we get your package. There are five delivery labels waiting to receive something to ship.

We've communicated with the chatbot "Emily" several times. Left messages on the phone and sent emails. The bot response and email response both promised to follow-up after contacting the 'production team' and giving the canned answers about labels, etc. (I think I broke the bot as it no longer welcomes me back when I log in!)

Two months is a HUGE delivery window for a USA Company. Our order still hasn't been received by FedEx, and to make matters worse...That same set now has a 30-day window! This company promises little and delivers...do they ever deliver?

We will update when and IF we ever receive our order.

After many emails and customer service's inability to 'hear from the production team', the chairs are due to ship the week of October 5th. An additional 30 days from the last day of the 'estimated ship date' window.

Love the chairs but would not order again due to the 3 months it took to receive our order with no communication.

Be ware! They don’t meet lead times given. They are extremely difficult to communicate with. Haven’t received our order to date so can’t comment on quality. I have my fingers crossed but very worried that if not right what my experience will be to rectify! 😱

The outdoor cushions I ordered are fantastic. The colors are vibrant and rich, the sizing is perfect, and the quality feels premium. They've transformed my seating area. Smooth ordering process and quick delivery. Great company to deal with!

I ordered four chairs, May 15, 2026 today is August 5, 2026. I have still not received my product. I have emailed numerous times with the same response that chairs are in shipping. Those shipping dates continue to change. I was the first supposed to get them after my email of waiting on July 16 yesterday they told me by August 31. They were very prompt and charging my card for their product. They do respond to my emails with the same thing that they are sorry for the delayed shipping and it will be shipped at a later date with no tracking information.

I wish I would have looked up the reviews before I ordered. I have never written a good or bad review in my life but this experience left me very frustrated. All the reviews people wrote are accurate. It starts with ordering when they tell you they will have it between date "x and x" which is not true, then they promise by another date and miss it by 3 weeks, can't reach anyone to get updates, their website is hard to navigate and after waiting for an extra 6 weeks I got the chairs but they are wrong. They did get back to me almost immediately to tell me that it was my fault. No trying to get me what I want, provide positive customer service or make it right. I even had custom cushions made that won't fit another brand but at this point I don't care. It's funny how a company wants to represent themselves for being American Made but don't stand behind the American expecatation. Sadly disappointed.
Also note I wanted to exchange the chairs I ordered, not return for a refund. Nowhere in their Returns & Cancellation Policy or Frequent Asked Questions do they address this and/or state they will charge a 15% restock fee for this request. I am also in the corporate customer service world so I have since reached out to a corp attorney to address this. BEWARE People, this company does not do business based on ethics or customer service. I thought it was only me but based on all of the reviews people are being taken advantage of by Duraweather Poly.

I received an email from DuraWeather containing a receipt for a $1700 purchase of patio furniture. I did not authorize that purchase. I immediately contacted Duraweather and have left 8 voicemails and 5 emails informing DuraWeather of the unauthorized purchase and requested cancelation of the order. Good luck trying to get Duraweather to answer a phone or email. I have not received a response. DuraWeather charges a 15% cancelation fee effective immediately. I should not be charged for the furniture nor the cancelation fee. I will file a complaint with the BBB and my credit card bank.

This company falsely advertises their shipping dates. I made an order based on the product shipping within a few days of the order so it would be here in time for a birthday. After that date came and went with no communication from the company I reached out and was informed that it wouldn't ship for several more weeks. When I canceled the order due to not receiving it on time as advertised they charged me a cancelation fee. Wouldn't recommend working with a deceitful ( and I guess financially struggling) company like this.

Ordered two chairs May 24th and they keep pushing the delivery date out and refuse to refund our money. DO NOT PURCHASE FROM THIS COMPANY - they WILL NOT deliver as promise and they will keep your money. Also, they do not answer the phone - you can only write an email and then you get delays after delays. CONSUMER BEWARE!!!!

Very Poor Customer Service
My wife and I ordered the Brookshire Dining Set, along with several chairs, in late May. After assembling the dining set, we immediately requested to return it and cancel shipment of the remaining items.
Despite multiple calls, voicemails, and emails, we received no meaningful response until after significant delays. By then, the remaining items had already shipped, and DuraWeather denied our return request, claiming it was outside the 30-day return window—even though we had initiated the request well within that timeframe.
The lack of communication, return instructions, and any willingness to work toward a reasonable solution made this an extremely frustrating experience. We are very disappointed with the level of customer service and would not recommend purchasing from DuraWeather based on our experience.

They take full payment when you order not when they ship. They may ship months after promised shipping window and after waiting months you decide to cancel 3 weeks before they say your chair will be manufactured then they will charge you a 15% restocking fee, even thru is hasn’t been made yet. I ordered is spring and wanted the chair to use this summer, arriving in time for fall is complete failure.

0 stars if I could! I wish I would have read all these bad reviews. Duraweather is a horrible company to work with and they lie. Charged our card and gave us tracking number. Furniture never arrived. Almost 2 months later on July 3,2026, we decided to cancel after never receiving any more information about when order will be delivered. When my husband left messsge he wanted to cancel, they said they tried getting in touch with us and since they received no response, they processed order and said it was ready to ship.
We called Fed Ex and said we will refuse order and gave them tracking number. They said that tracking number is no longer valid and they never received package.

Duraweather immediately charges card after order and wants you to pay 15% restocking fee for cancelling order when items never shipped! My husband has been sending messsges daily saying he wants to cancel and explained what Fed Ex told him…and they are ghosting him! We are trying to work with credit card to get over $3,000 back!

As far as I’m concerned, they steal your money! Would love to put them out of business!! If not resolved, my husband will pursue and find a way!! Don’t want anybody else to go through the frustration and aggravation this company puts you through!! Their response to all these bad reviews are laughable. They want to appear helpful and sorry!!! Don’t get trapped, believe all these bad reviews and look elsewhere!!!!

Sharing my experience with @duraweather poly so others are aware:
My order was never delivered within the promised timeframe, and every attempt to reach customer service has failed. Phone calls go to voicemail, and emails receive automated replies with no real response afterward.
I cannot recommend this company based on my experience.

Items never shipped. I ordered chairs on March 22, 2026. Ship date was 4-20-26 thru 5-20-26. Chairs never shipped. I contact Durawheather on 5-27-26 and said items hasn't shipped. When I responded when it will ship I didn't receive a response. A week later I ask for a new ship date and didn't receive a response. Still waiting for a response.
As I see it this is a scamming website. As I lost $1529. I am going through my banking credit card to try to recover my money.