Was a bit sceptical as I like to use PayPal for everything. But was advised by them to go to Trustpilot which I did, happy with what I read. Communication through Whatsapp was fast and polite. Aft... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Package arrived promptly and well packed. Items are of high quality and a GREAT PRICE I was originally skeptical but everything went through without a hitch. I will be placing another order next we... Toon meer
Very happy with this first order. Ordered on a Saturday night and had the aus post shipping number Sunday morning. I paid for the express postage and had it in my hands by 11am Wednesday morning. Th... Toon meer
Bedrijf heeft geantwoord
Delivery to Tasmania was as expected due to the crackdown on cigarettes. I'd have rated 5 star had I recieved what I ordered. I recieved right brand wrong type. I will still refer friends to Durryduty... Toon meer
Bedrijf heeft geantwoord
4,7
Uitstekend
134 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Satisfied thank you
Took a week to arrive. Happy with product although it wasn’t in a carton which was unexpected.
30 september 2026
Review zonder uitnodiging
Antwoord van Durrydutyfree
Hi Vicki,
Thank you so much for your review and feedback! 😊
We're glad you're happy with your product! To ensure discrete and protective shipping through Australia Post, packages are sometimes optimized into smaller, secure packs.
For your next order, please feel free to leave a note or contact our team, and we will happily make a note for our warehouse to ship your order in full cartons for you!
Antwoord van Durrydutyfree
Hi Josie,
Thank you so much for the 5-star review! 😊
We're happy to know you enjoyed our prompt delivery service. We always work hard to get orders out to our customers as fast as possible.
Look forward to serving you again soon!
Antwoord van Durrydutyfree
Hi Michael,
Thank you so much for the 5-star review! 😊
We're glad to hear that your package arrived safely in Cairns within 7 days and that you were happy with our pricing. Getting your orders to regional areas quickly and affordably is always our priority.
Thank you for choosing us, and we look forward to serving you again soon!
Tobacco arrived on time and securely…
Tobacco arrived on time and securely packaged. Ordered the red Che Ryo tobacco and is a nice change from the old chop chop. These guys are legit so don't stress your order will arrive.
20 september 2026
Antwoord van Durrydutyfree
Hi Justin,
Thank you so much for this awesome 5-star review and for sharing your experience! 🙏
We're thrilled to hear that your order arrived right on time and securely packaged, and that you're enjoying the red Che Ryo tobacco! Your endorsement means a lot to us and gives great confidence to other shoppers.
Thank you for your support, and we look forward to welcoming you back again soon!
Antwoord van Durrydutyfree
Thanks for your positive review. Yes we have that 12mg menthol, but it's out of stock at the moment. I'll let you know once it's available again Cheers.
Fast delivery
20 september 2026
Antwoord van Durrydutyfree
Hi Wayne,
Thank you for taking the time to leave us a 5-star review! 😊
We're glad to know your order arrived quickly. We always try our best to keep shipping fast and hassle-free.
Look forward to welcoming you back again soon! 👍
Fast dispatch
Fast dispatch, i asked questions about delivery and a fast response and wonderful customer service
20 september 2026
Antwoord van Durrydutyfree
Hi Vanessa,
Thank you so much for the 5-star review! 😊
We're delighted to hear that you experienced fast dispatch and enjoyed our customer service response. Helping with your delivery questions and getting your order out quickly is what we aim for!
Thank you for your support, and we look forward to serving you again! 🌟
I am very happy with the outcome
I am very happy with the outcome.
Transaction and Delivery was very smooth and quick
I will definitely recommend and buy again
20 september 2026
Antwoord van Durrydutyfree
Hi Tess,
Thank you so much for the fantastic 5-star review! 🙏
We're thrilled to hear that everything went smoothly and quickly for you. Knowing that you plan to buy again and recommend us to others is the highest compliment!
We really appreciate your support and can't wait to prepare your next order! 🌟
Antwoord van Durrydutyfree
Hi Bronwyn,
Thank you so much for taking the time to share your review! 😊
We're so glad to hear that everything went seamlessly with no problems at all. Creating a hassle-free experience is always our main goal!
Look forward to serving you again in the future! 👍
Becareful
Becareful, this is a scammer. I purchased and haven't received my order at all. Created fake label and don't even sent it out to the post. Big scam
25 september 2026
Review zonder uitnodiging
Antwoord van Durrydutyfree
We are very sorry to hear that you have not received your order. We take this matter very seriously.
However, we noticed that this review is from an unverified buyer, which makes it difficult for us to locate your order details in our system. We would love to look into this and solve the problem for you as quickly as possible.
Could you please reach out to us directly via our official email or WhatsApp?
Please rest assured that we are here to help, and we are fully committed to resolving any issues you might have once we can verify your order.
Best regards,
durrydutyfree
Antwoord van Durrydutyfree
Hi Jason,
Thank you so much for the 5-star rating! 😊
We're glad to know you found our service easy to deal with and enjoyed the quick postage.
We appreciate your support and look forward to serving you again soon! 👍
Received my package and happy with…
Received my package and happy with result other that Reliable and very good customer service,thank you
12 september 2026
Antwoord van Durrydutyfree
Hi William,
Thank you so much for leaving us a 5-star review! 🙏
We're delighted to hear that your package arrived safely and that you're happy with our reliable service and customer support.
Thank you for choosing us, and we hope to welcome you back again soon! 🌟
Antwoord van Durrydutyfree
Hi Kevin,
Thank you for the 5-star review! 😊
We're happy to know that everything was all good with your order.
Thanks for your support, and we hope to see you back again soon! 👍
Very affordable
Very affordable, and very fast shipping. Happy with the service.
24 september 2026
Review zonder uitnodiging
Antwoord van Durrydutyfree
Hi Sandesh,
Thank you so much for the fantastic 5-star review! 😊
We're delighted to hear that you enjoyed our fast shipping and affordable prices. Providing great value along with quick, reliable service is always our top goal.
Thank you for your support, and we look forward to serving you again soon! 🌟
quick delivery
16 september 2026
Antwoord van Durrydutyfree
Hi Nellie,
Thank you so much for taking the time to leave us a 5-star review! 😊
We're glad to know you enjoyed our fast delivery service. We always strive to get your orders to you as quickly as possible.
Look forward to serving you again in the future! 🌟
From the start I was reassured my order…
From the start I was reassured my order was above board and would be delivered discreetly and it was delivered in 4 working days.
Customer service was excellent 👏
I will be a return customer
I also passed on your sight to my friends.
16 september 2026
Antwoord van Durrydutyfree
Hi Lynn,
Thank you so much for this incredible review and for recommending us to your friends! ❤️
We know how important peace of mind is when ordering online, so we're delighted to hear that our customer service, discrete packaging, and 4-day delivery met your expectations.
We truly appreciate your support and can't wait to welcome you back for your next order! 🌟
Honest,legit company
Responds quickly,great prices,good range
Very friendly.
Honest,legit company
14 september 2026
Antwoord van Durrydutyfree
Hi Dean,
Thank you so much for this amazing 5-star review! 🙏
We're thrilled to hear that you appreciate our quick responses, great prices, and product selection. Earning your trust as an honest and legitimate store is the highest compliment we could receive.
Thank you for your support, and we look forward to serving you again soon! 🌟
Excellent good product great…
Excellent good product great communication will keep buying
12 september 2026
Antwoord van Durrydutyfree
Hi Eric,
Thank you for the wonderful 5-star review! 🙏
We're thrilled to hear that you're happy with our products and communication. Knowing that you plan to keep shopping with us is the greatest compliment!
Thanks again for choosing us, and we look forward to getting your next order ready! 🌟
Great job fast service and very easy …
Great job fast service and very easy to deal with
18 september 2026
Review zonder uitnodiging
Antwoord van Durrydutyfree
Hi Mark,
Thank you so much for taking the time to leave us a 5-star review! 😊
We're delighted to know that you found our service fast and easy to deal with. Making your shopping experience seamless and quick is always our top goal!
Thank you for your support, and we hope to welcome you back again soon!
Great communication fast postage highly…
Great communication fast postage highly recommended a++++
1 september 2026
Review zonder uitnodiging
Antwoord van Durrydutyfree
Hi Anita,
Thank you so much for the awesome 5-star review and the A++++ rating! 😊
We're thrilled to hear that you had a great experience with our communication and quick postage. Your recommendation means the world to us!
We look forward to serving you again soon! 🌟
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