Was a bit sceptical as I like to use PayPal for everything. But was advised by them to go to Trustpilot which I did, happy with what I read. Communication through Whatsapp was fast and polite. Aft... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Package arrived promptly and well packed. Items are of high quality and a GREAT PRICE I was originally skeptical but everything went through without a hitch. I will be placing another order next we... Toon meer
Very happy with this first order. Ordered on a Saturday night and had the aus post shipping number Sunday morning. I paid for the express postage and had it in my hands by 11am Wednesday morning. Th... Toon meer
Bedrijf heeft geantwoord
Delivery to Tasmania was as expected due to the crackdown on cigarettes. I'd have rated 5 star had I recieved what I ordered. I recieved right brand wrong type. I will still refer friends to Durryduty... Toon meer
Bedrijf heeft geantwoord
4,7
Uitstekend
133 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fantastic to deal with
Fantastic to deal with
Australia post very slow
But not durryfree fault other wise
Deal with them forever
26 september 2026
Antwoord van Durrydutyfree
Hi Graham,
Thank you so much for this amazing 5-star review! 🙏
We truly appreciate your understanding regarding Australia Post’s delivery times. It means the world to us that you recognize our team’s effort despite postal delays!
Knowing that you plan to shop with us forever is the highest praise we could ever ask for. We promise to keep providing you with great service every single time!
Thanks again for your loyalty and support!
I bought 5 cartons and was very happy…
I bought 5 cartons and was very happy with the price, freshness and timing-very quick delivery. 4 days
29 september 2026
Antwoord van Durrydutyfree
Hi Deidre,
Thank you for taking the time to share your feedback! We're delighted to know that you enjoyed our pricing, product freshness, and fast 4-day delivery.
We really appreciate your support and look forward to welcoming you back for your next order! 👍
Give Durry a try you'll not be disappointed
I was initially sceptical but decided to give Durry a try.
Their communication was very good and I received my order in 3 days!So I've ordered again.Give them a try.
29 september 2026
Antwoord van Durrydutyfree
Hi Debi,
Thank you so much for this amazing 5-star review and for recommending us to others! 🙏
We completely understand that it can take a leap of faith to try a new store, so we're thrilled that our communication and 3-day delivery won you over!
We truly appreciate your repeat order and your support. We'll make sure your next delivery is just as fast and smooth! 🌟
Was happy with the quick delivery and…
Was happy with the quick delivery and product so will be ordering again soon
28 september 2026
Antwoord van Durrydutyfree
Hi Cindy,
Thank you so much for the great 5-star review! 😊
We're thrilled to hear that you were happy with both our fast delivery and product. Knowing that you plan to order again soon is the best news we could ask for!
Thank you for your support, and we look forward to getting your next order ready! 🌟
Communication good
Communication good. Items delivered correctly. However allow a full 7-10days for delivery to Far North Queensland
28 september 2026
Antwoord van Durrydutyfree
Hi Samantha,
Thank you for your feedback! We're thrilled that our communication and order accuracy met your expectations. We hear your feedback regarding the 7-10 days delivery to Far North Queensland, and we're actively looking into ways to speed up our shipping to regional areas. We appreciate your patience and look forward to serving you even better next time!
Excellent from start to finish.
Great price, good support agent, quick despatch. No complaints at all.
28 september 2026
Antwoord van Durrydutyfree
Hi Anderson,
Thank you for taking the time to leave us your feedback again! 😊
We're delighted to hear that our prices, support agent, and quick despatch met your expectations once more. Providing consistent, top-notch service is always our highest priority.
Thanks again for being such a great customer, and we look forward to welcoming you back soon!
The ease of ordering
The ease of ordering the price they arrived when they said they would very impressed with the packaging
27 september 2026
Antwoord van Durrydutyfree
Hi Sylvia,
Thank you so much for the wonderful 5-star review! 😊
We're thrilled to hear that you found ordering so easy and that your package arrived right on time! It's fantastic to know that our packaging impressed you as well.
Thank you for choosing us, and we look forward to getting your next order ready! 🌟
Fast & easy… already recommended…
28 september 2026
Antwoord van Durrydutyfree
Hi Vivien,
Thank you so much for the 5-star rating! 🙏
We're delighted to hear that your experience was fast and easy. Recommending us to others is the highest compliment we could receive—thank you for your support!
Look forward to serving you again soon!
Outstanding service and fast postage
Outstanding service and fast postage. Will definitely be ordering again. Thank you 🤩
27 september 2026
Antwoord van Durrydutyfree
Hi Melania,
Thank you so much for the fantastic 5-star review! 😊
We're thrilled to know you had an outstanding experience with our service and fast postage. Knowing that you plan to order again means the world to us!
Thanks again, and we can't wait to serve you on your next order!
Excellent service 🤗
26 september 2026
Antwoord van Durrydutyfree
Hi Julie,
Thank you so much for leaving us another lovely 5-star review! 🤗
We're so glad to know that our service continues to meet your expectations. Your ongoing support means everything to our team!
Thanks for being such a great customer, and we look forward to seeing you back again soon! 👍
Antwoord van Durrydutyfree
Hi Darren, We sincerely apologize for the delay in your delivery. We always aim for fast service, and we're sorry that this shipping experience fell short. To ensure faster delivery for urgent orders, we have now introduced an Express Post service at checkout!If you need any assistance regarding your order, please don't hesitate to contact our team. Thank you for choosing us, and we look forward to serving you better next time!
You delivered within a reasonable…
You delivered within a reasonable timeframe. Email correspondence was polite and courteous.
26 september 2026
Antwoord van Durrydutyfree
Hi Richard,
Thank you so much for taking the time to share your feedback! 😊
We're glad to hear that your order arrived in good time and that you found our email support polite and helpful. Providing courteous, professional service is very important to us.
Thank you for your support, and we hope to serve you again soon!
Antwoord van Durrydutyfree
Hi Jason,
Thank you so much for the great 5-star review! 🙏
Hearing that you think we're 'the real deal' with our prices and quick delivery is awesome! Earning that kind of trust from our customers is what we work hard for every day.
Thanks for your support, and we look forward to getting your next order ready!
Antwoord van Durrydutyfree
Hi Jens,
Thank you for the great 5-star review! 😊
We're delighted to hear that you are so happy with the product. Quality is always our top priority!
Thanks for your support, and we hope to serve you again soon!
Antwoord van Durrydutyfree
Hi Craig,
Thank you for the 5-star rating! 😊
We're glad to hear that your order arrived right on time and exactly as described. Keeping things accurate and reliable is what we aim for.
Thank you for your support, and we look forward to your next visit!
Every thing promised was delivered
Every thing promised was delivered, this is my go to site from now on, and I will be passing on details to all of my friends
25 september 2026
Antwoord van Durrydutyfree
Hi Margaret,
Thank you so much for this amazing 5-star review! ❤️
Hearing that we've become your go-to store and that you're recommending us to your friends is the highest compliment we could ask for.
We promise to keep delivering on our promises for every order you place with us!
I received my order today will…
I received my order today will certainly be ordering again was abit sceptical will be telling my smoker friends thank you
24 september 2026
Antwoord van Durrydutyfree
Hi Jacqui,
Thank you so much for taking the time to leave us a 5-star review! 😊
We know trying a new store can feel uncertain, so we're thrilled that receiving your order turned you into a confident customer! Thank you for sharing the word with your friends.
We look forward to taking great care of your next order!
dont stress you package will come
having a designated person to talk to in case of problems is great
product arrived in good condition
2 oktober 2026
Review zonder uitnodiging
Antwoord van Durrydutyfree
Hi Bill,
Thank you for your review and support! 🙏
We believe every customer deserves personalized, dedicated attention, so we're glad our service gave you peace of mind. Delighted to hear your parcel arrived in perfect condition!
Hope to see you back again soon!
I still have not recieved my product
24 september 2026
Antwoord van Durrydutyfree
Hi, Mike
We are truly sorry to hear about your experience, and we take your feedback very seriously.
We have already reached out to you via email with your full order details and the latest tracking information. Rest assured, your package is not lost—it is currently in transit and on its way to you.
Please kindly check your inbox (and your spam/junk folder, just in case our message landed there). If you have any further questions or need additional updates, please feel free to reply directly to our email—we are here to help!
Best regards,
Durrydutyfree Team
Satisfied thank you
Took a week to arrive. Happy with product although it wasn’t in a carton which was unexpected.
30 september 2026
Review zonder uitnodiging
Antwoord van Durrydutyfree
Hi Vicki,
Thank you so much for your review and feedback! 😊
We're glad you're happy with your product! To ensure discrete and protective shipping through Australia Post, packages are sometimes optimized into smaller, secure packs.
For your next order, please feel free to leave a note or contact our team, and we will happily make a note for our warehouse to ship your order in full cartons for you!
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