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Beoordeeld met 5 van de 5 sterren

Ordered a personalised wine glass late on a Saturday evening. Received an email on Monday advising the glass had already been created and dispatched. Glass arrived Wednesday - parcel was well packaged... Toon meer

Beoordeeld met 5 van de 5 sterren

I ordered a product (personalised chopping board) from Dust and Things which when it arrived it had slight damage. I contacted them and within a matter of hours I had an e mail apologising and within... Toon meer

Beoordeeld met 5 van de 5 sterren

I loved the item which I ordered but sadly, it didn't work properly. However, after I reported this, I was straight away sent a replacement which is perfect. Excellent and very friendly customer se... Toon meer

Beoordeeld met 5 van de 5 sterren

I ordered a “midnight” Chuug tankard as a gift for a dear friend. It arrived within 2 days of ordering ! Fantastic ! The quality and attention to detail are excellent and I know my friend will be deli... Toon meer

Bedrijfsgegevens


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Christmas purchases

I bought two of the personalised desk lamps for my grandsons and I am really pleased with my purchase. The lamps arrived earlier than I expected and were packed securely. Very happy!

29 oktober 2023
Beoordeeld met 3 van de 5 sterren

Not impressed

Received my personalised lamp which was nothing like the picture. I emailed and told them and they made an excuse why it wasn’t like the picture. I had the same number of name letters as the one advertised so the name on my gift shouldn’t have been a quarter of the size.

23 oktober 2023
Logo Dust and Things

Antwoord van Dust and Things

Hi Natalie,

Thanks for taking the time to provide your feedback.

I can see from our correspondence that you had initially requested for the leaf design to be removed from the design. This isn't something we would usually do, but as a courtesy our Head Designer had agreed to make this change for you. As a main feature of the design has been taken away upon your request, this will result in the engraving looking different to what is advertised.

In regards to the personalisation, each customers personalisation will vary slightly from the listing photos, due to differing characters and the flair of the font. Such as the 'S' advertised is more stylised than other letters may be, and individual characters do differ throughout the font. This is due to the nature of cursive fonts.

We do hope the lamp will be loved by the recipient.

Love and thanks
Gemma G
Customer Service Manager

Beoordeeld met 5 van de 5 sterren

Great company to work with and excellent products

The customer service is wonderful! The custom inscription that I requested turned out perfectly and I was kept posted about my request. My questions were answered quickly and the item came very fast....much faster than expected. Dust and things is a great company to work with and the finished product was exactly how I wanted it to be!! Thank you, Dust and things staff!!

18 oktober 2023
Beoordeeld met 5 van de 5 sterren

Lovely company to buy from!

So helpful with the changes I needed to an item, great communication throughout, super quick delivery and such a lovely quality product, would highly recommend buying from Dust and Things

18 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic customer service

Fantastic customer service - they were so understanding and accommodating of my bespoke request for the personal engraving of the cheeseboard for a wedding gift and they ensured I received it on time. They did all they could to make sure I was happy with my order. Every time I buy anything from them, the products are super quality and they always give great service.

24 augustus 2023
Beoordeeld met 5 van de 5 sterren

Classy Keepsake box

The keepsake box was beautiful and so classy. As a wedding gift for a friend they were very happy with this.
As someone who left it late to buy the present, I can only say the order was completed super quick and the delivery time was excellent. Another great item for a completely satisfied customer.

10 oktober 2023
Beoordeeld met 5 van de 5 sterren

Happy shopper!!

Wonderful personalized gifts that shipped and delivered to the USA in a super timely manner! Love the products and quality which is why I am a happy returning customer!!!

25 september 2023
Beoordeeld met 5 van de 5 sterren

Great gifts and service

The products look great on the website and that follows through to reality. I emailed to ask questions, the response was quick, informative, and really welcoming. My order arrived on time and well packaged. I also liked the personal touches that made me feel like a valued customer. There was a technical glitch with my order and when I contacted Dust & Things, their service was exemplary again. I was offered 2 options to resolve the issue with no fuss. I am thrilled with my order, would definitely buy from them again and highly recommend their service and products.

27 augustus 2023
Beoordeeld met 2 van de 5 sterren

The delivery time was very good

The delivery time was very good, but the engraving was not as dark as the the boxes I purchased previously. The secret message on the inside of the box lid is upside down when you open the box. Sadly I am disappointed with the quality especially as the price had doubled since I purchased the other boxes 3 years ago.

16 augustus 2023

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