Ordered a personalised wine glass late on a Saturday evening. Received an email on Monday advising the glass had already been created and dispatched. Glass arrived Wednesday - parcel was well packaged... Toon meer
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Lees wat reviewers zeggen
I ordered a product (personalised chopping board) from Dust and Things which when it arrived it had slight damage. I contacted them and within a matter of hours I had an e mail apologising and within... Toon meer
I loved the item which I ordered but sadly, it didn't work properly. However, after I reported this, I was straight away sent a replacement which is perfect. Excellent and very friendly customer se... Toon meer
I ordered a “midnight” Chuug tankard as a gift for a dear friend. It arrived within 2 days of ordering ! Fantastic ! The quality and attention to detail are excellent and I know my friend will be deli... Toon meer
Bedrijfsgegevens
Over Dust and Things
Geschreven door het bedrijf
Contactgegevens
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, Verenigd Koninkrijk
- 03452221501
- support@dustandthings.com
- dustandthings.com
4,6
Uitstekend
2K reviews
Heeft nog niet op negatieve reviews gereageerd
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Beware free delivery
Unfortunately I have not received the products I ordered with free delivery and customer service are demanding I pay for delivery despite the offer of free delivery when I made the purchase
Don’t use this retailer unless you want a lot of hassle
You can get the same things cheaper from other websites
12 november 2023
Antwoord van Dust and Things
Hi Amanda,
Thanks for taking the time to leave us a review.
We do offer free standard UK delivery for our customers. I can see from our correspondence that your order had been returned to us due to an issue with the delivery address provided to us.
As the order had been returned to us due to the issue with the delivery address provided to us during point of purchase, we do require a contribution towards the re-delivery costs as we aren't able to cover the cost of redelivery for orders that have been returned to us due to incorrect or incomplete addresses. We do rely on customers to provide us with correct delivery details, as we are not to know if the address provided is not correct.
Love and thanks
Gemma G
Thank you so much Dust and Things
Thank you so much Dust and Things. My first order arrived beautifully packed and promptly. Quality items! My second order is due soon, and no doubt there will be further purchase.
19 november 2023
Fantastic customer service and the…
Fantastic customer service and the cheese board & utensils are fantastic. A perfect Xmas gift
12 november 2023
Perfect gift!
10 november 2023
The lamp worked well with my laptop USB…
The lamp worked well with my laptop USB socket, but not with a mains/USB plug. I asked for help and got good advice. Now working well.
14 november 2023
I love this little lamp
I love this little lamp. A great gift and an excellent price. Beautifully engraved with my granddaughter's name. (The engravers name is on the card which makes it a little more personal).
Also, quick delivery and well packaged.
12 november 2023
Superb value…
Very easy to order and the 2 items came very well packaged.They are both good quality and I am sure my granddaughter will be thrilled.
12 november 2023
Delighted with my purchase
Delighted with my purchase. Excellent communication and packaging. Would recommend.
11 november 2023
Wonderful!
4 november 2023
Perfect items
quick delivery and amazing items (lamp & water bottle)
Really love the products and will definitely order again
4 november 2023
I did have a problem but it was dealt…
I did have a problem but it was dealt with promptly and efficiently.
27 oktober 2023
First one didn’t work.
First one didn’t work.
Poor quality on both
No worth the money or the effort
1 november 2023
Antwoord van Dust and Things
Hi Lesley,
Thanks for taking the time to leave a review. I am sorry for the issues experienced with your lamp. I can see from our correspondence throughout last week that a replacement base had been sent out to you.
If we can help with anything further please do feel free to send us another email.
Love and thanks
Gemma G
Their customer service is fantastic
Their customer service is fantastic. Was able to get exactly what I wanted. Would highly recommend
1 november 2023
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