Ordered a personalised wine glass late on a Saturday evening. Received an email on Monday advising the glass had already been created and dispatched. Glass arrived Wednesday - parcel was well packaged... Toon meer
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Lees wat reviewers zeggen
I ordered a product (personalised chopping board) from Dust and Things which when it arrived it had slight damage. I contacted them and within a matter of hours I had an e mail apologising and within... Toon meer
I loved the item which I ordered but sadly, it didn't work properly. However, after I reported this, I was straight away sent a replacement which is perfect. Excellent and very friendly customer se... Toon meer
I ordered a “midnight” Chuug tankard as a gift for a dear friend. It arrived within 2 days of ordering ! Fantastic ! The quality and attention to detail are excellent and I know my friend will be deli... Toon meer
Bedrijfsgegevens
Over Dust and Things
Geschreven door het bedrijf
Contactgegevens
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, Verenigd Koninkrijk
- 03452221501
- support@dustandthings.com
- dustandthings.com
4,6
Uitstekend
2K reviews
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Personalised wedding cheeseboard
Lovely item ! Very pleased good customer service . Dispatched quickly and well packed. Can’t fault this company. My 3rd order from them very pleased. Thank you
26 november 2023
Good experience
Good communication and product was received promptly and well packed. Recommended
27 november 2023
Fantastic customer service
Fantastic customer service , very patient, thrilled with my granddaughters 1st Christmas decoration
26 november 2023
Always great products and service
I have used Dust and Things on several occasions and their service has always been punctual, with products arriving in great condition.
25 november 2023
I ordered a product (personalised…
I ordered a product (personalised chopping board) from Dust and Things which when it arrived it had slight damage. I contacted them and within a matter of hours I had an e mail apologising and within 24 hours they had sent me a replacement product.
What an excellent service and well done. Thank you
11 december 2023
Review zonder uitnodiging
Lovely product and excellent…
Lovely product and excellent communication from Gemma G and Ellie.
1 december 2023
Several emails asking me to rate my…
Several emails asking me to rate my product bought at Dust & Things - But I have not received my product.
I cannot really rate what I have not received I'm afraid
24 november 2023
Antwoord van Dust and Things
Hi James,
Thanks for taking the time to leave us a review.
We've been trying to contact you regarding your order, and are currently awaiting a response to proceed.
Our apologies if these emails had been missed. Would you mind checking your inbox for our emails and any spam folders please? We're unable to proceed without a response I'm afraid.
Once we've received a response we'll be more than happy to create and ship your order right away.
Love and thanks,
Gemma U
Not received any communication this…
Not received any communication this time about my order , dont even know if they have the order , such a shame as my first purchase was really good. I’m finding it difficult to contact them to see where my order is
27 november 2023
Great gift
So helpful, excellent customer service. Item looks lovely, arrived quickly, well packaged.
Lamp is a Christmas gift for granddaughter.
27 november 2023
Quality and speed
25 november 2023
Mans walnut jewellery box
Some initial issues with the lettering not going through on the order and delivery arrived later than expected which was the fault of Royal Mail. Overall the quality of the box is good with a deep walnut colour . It is larger than expected with an internal mirror. It will be gifted.
27 november 2023
I ordered in 26 th November and haven’t…
I ordered in 26 th November and haven’t received my item. Have sent an email and no reply
26 november 2023
Antwoord van Dust and Things
Hi Nicola,
Thanks for taking time to leave feedback.
I can see that we had contacted you on the 27th November and again on the 4th December due to a personalisation issue with your order. We are unable to proceed without a response to our emails, so please do get back to us via email so we can get your order processed.
Love and thanks
Gemma G
Lovely personalised chopping board
26 november 2023
Great comms when there was a glitch…
Great comms when there was a glitch over the name, sent to a friend as a Christmas gift which she opened early, she loves it!
26 november 2023
A smile of our face!
Gemma went to the extend to assist to reply to all my enquiries and I appreciate it!
26 november 2023
Very pleased with my order and it was…
Very pleased with my order and it was delivered well wrapped and promptly.
25 november 2023
It was a gift that arrived on time…
It was a gift that arrived on time correctly executed and packaged. The recipient was delighted.
23 november 2023
I had the best service ever
I had the best service ever, my message was personal for a lost loved one and they did my order in record time so I could take with me to the funeral.
Would highly recommend the personal service I received and the product purchased
16 november 2023
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