Ordered a personalised wine glass late on a Saturday evening. Received an email on Monday advising the glass had already been created and dispatched. Glass arrived Wednesday - parcel was well packaged... Toon meer
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Lees wat reviewers zeggen
I ordered a product (personalised chopping board) from Dust and Things which when it arrived it had slight damage. I contacted them and within a matter of hours I had an e mail apologising and within... Toon meer
I loved the item which I ordered but sadly, it didn't work properly. However, after I reported this, I was straight away sent a replacement which is perfect. Excellent and very friendly customer se... Toon meer
I ordered a “midnight” Chuug tankard as a gift for a dear friend. It arrived within 2 days of ordering ! Fantastic ! The quality and attention to detail are excellent and I know my friend will be deli... Toon meer
Bedrijfsgegevens
Over Dust and Things
Geschreven door het bedrijf
Contactgegevens
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, Verenigd Koninkrijk
- 03452221501
- support@dustandthings.com
- dustandthings.com
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Poor communication
Poor communication. I paid for & ordered 4 items. One arrived. I left a voicemail then sent them an email with NIL response. A week later the other 3 items arrived.

Antwoord van Dust and Things
Excellent and good value
Very quick delivery, memory boxes are perfectly worded and good quality. Excellent value.
Quality quite good shame it doesn't…
Quality quite good shame it doesn't come with a gift box to fit perfectly
Very quick delivery and item was great…
Very quick delivery and item was great value for money!
The item I ordered surpassed expectations
The item I ordered arrived very quickly after order was placed, and it surpassed my expectations. I had entered the wording I wanted used on the planter I ordered, but not the actual font to be used, and the team did a great job selecting one that reflected the meaning or the words. I would definitely recommend this company to friends and family.
Fantastic gifts!
Fantastic presents for a friend's wedding. Also great communication and customer service. Will definitely buy from them again.
Disappointed
Disappointed. Where is my nice Blue gift bag? I received an insipid beige colour one that is not shown in the pictures on the website? The wood mug itself is nice however, one of the metal coins is slightly marked, so it feels mass produced and not as luxury as the website portrays. I won't be ordering anymore as gifts for £60!
Excellent service and beautiful products
Fantastic
Gemma was very helpful and wonderful My order was competed and ready to collect within 24 hrs nothing was too much trouble . Fantastic product , amazing company and customer service . Not the first time to have made a purchase and can’t recommend highly enough x
Dust and Things - always delivers!
Dust and Things have an extensive range of high-quality gifts for all ages, many able to be personalised, making the gift extra special.
Further, Dust and Things process all orders extremely quickly with fast delivery/delivery updates.
With professional, friendly Customer Service (thank you, Gemma G and Gemma U - truly gems, pardon the pun!), Dust and Things is highly recommended for both their remarkable product range and reliability.
A long disappointing wait.
I waited a month to receive it which was then delivered by Evri, who had the gaul to place a sticker on the box indicating next day delivery!!!
Granted it's a very attractive item however, the rope handle isn't large enough to hold properly.
I'm a little disappointed to be honest.
Great gift
Bought as a gift for my Dad's birthday, good price for the quality, a really lovely thing! It arrived quicker than expected as well. My partner had his eye on it so have had to order him one as well!
Very quick dispatch and the product was…
Very quick dispatch and the product was exactly as advertised
Easy to order and service and product great
It was easy to order what I needed and the service was great and the boxes are marvellous.
Thank you
Love it !
Received my Dusk Tankard today only 3-4 days after ordering . Not sure what the point of the bag is but I guess it’s a nice touch for delivery . However I’m now on my third pint from it and really like it . It’s big and chunky and well made but not heavy . It’ll probably end up hanging in my local pub so I don’t have to remember to take it with me where I’m sure it will receive many compliments .
FANTASTIC customer service!
FANTASTIC customer service!
My phone autofilled the wrong email address (my fault) so when I didn’t get a confirmation I got in touch and they instantly corrected everything and the item was sent very quickly.
The product is amazing! Perfect in every way. Thank you.
Great service, Cool mug!!!
Received my Chuug today. Fast postage, beautifully made. I love it!!!!
Beautiful, but simply impractical
It took a little longer than expected to arrive, but I was not disappointed with how beautiful it looked. Sadly, it is quite impractical for an actual beer mug. The rope is too tight, making it hard to hold (for big hands at least), and the metal does not get close enough to the lip of the edge to make drinking practical.
An expensive paperweight/gimmick.
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