Don Whitley Scientific Reviews 31

Adam visited the lab the same day we raised an issue. He promptly fixed the issue with our cabinet and got us back up and running immediately.

We recently had Dan service our mixed gas workstations and media maker, he was excellent from start to finish. Dan was professional, punctual, and very knowledgeable about the systems (we had an issue earlier in the week which he helped us to fix remotely). He identified a potential issue before it became a real problem, and made sure everything was running safely and efficiently before leaving.

Dan always has a friendly and approachable attitude and we wouldn’t hesitate to recommend Dan to anyone needing reliable servicing. A top-quality service all around.

great service used for a long time

During the annual calibration of our autoclaves, a Don Whitney staff (Martin P) discovered a fault with the autoclave set up in our lab that would not have been detected by our usual service providers.

It was a major potential hazard that had not been observed before and he dealt with it remarkably.

We are currently addressing the issue and hope to get it resolved quickly.

Many thanks for not only spotting this Health and safety concern but also helping to answer relevant questions with the hope that it get resolved to prevent injury in the future.

Rapid response to a reported issue with the anaerobic cabinet. Engineer Martyn attended on the following working day, resolved the door latch fault, and provided reassurance that the cabinet is functioning correctly.

We have worked with Don Whitley over the last 13 years, having them service our anaerobic incubator. They have always been constant professionals, highly communicative, and always quick to respond. They are real masters their craft. As a business they seem very well put together, efficient, and friendly.

We always receive prompt and professional responses to queries or fallout requests. Martyn is simply the best ❤️

After a break down, a service date was quickly arranged with Steve Hughes, and a swift repair with further advice followed. Excellent service that got us up and running quickly!

Adam from Don Whitley Scientific has serviced our equipment for a good number of years and we couldn't ask for any better. He gets in touch when services are due and is so knowledgeable, trustworthy, professional and helpful.

I would highly recommend Don Whitley Scientific and their team.

Martyn (DW service engineer) is brilliant. Always available when we need him. Always calls ahead for planned service visits. Always gets to us as soon as he possibly can when we have an issue with the anaerobe cabinet. Can't fault the team or the service by DW.

Excellent service support provided for the Whitley A35 Anaerobic Cabinet and the engineer Daniel Wells is a fountain of knowledge on the operation of this instrument

Adrian Lyons

Andrew and Callum attended on site on 18th Feb to service our anaerobic cabinets. They were efficient and very accommodating in allowing us to always keep one cabinet up and running to keep our cultures alive.

Great customer service, Andy is always happy to help

Andrew visited our site today to attend a few issues, great service received as always, professional, knowledgeable and got all our equipment back up and running, no problem, highly recommend!

Excellent service from Adam Murray as always. Easy to communicate with, knowledgeable, trustworthy and always reliable. The service does not interrupt our work flow and hence we are able to progress with with no further delay.

Requests for smaller parts or advice is readily dealt with. Overall, excellent work from Adam.

An exceptional service from start to finish. Arranging the engineer visit to coincide with insurance inspections was straightforward. The calibrations were conducted professionally and efficiently, and the calibration certificates issued in timely fashion.

We have used anaerobic chambers, degassing systems & service contracts for over 10 years. The level of support, the quality & reliability have underpinned our decisions. However its the extra elements, the staff, the lines of communication & the ability to just know everything is reliable that makes the difference. In short excellent, fully recommend.

We've been a customer of Don Whitley for over 10 years and we always have a good experience from all aspects, from Sales to Customer Services, Orders to Repairs and Technical Support. Most recently, Jake came within 48h of call to repair one of our workstations. He diagnosed the problem instantly, fixed it in no time and cleaned up the machine and gave us tips on how to keep it working efficiently. I highly recommend Don Whitley.

Always a quick, friendly and professional service. Highly recommended!

Adam is highly knowledgeable, and very easy to work with. He provides useful feedback on the causes of any breakdowns,and the work done to correct any issues.

Where applicable, he assists remotely with issue to minimise downtime.

We are very happy with the level of service we receive, having developed a high level of trust in his work.