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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Terrible experience, shipping took forever. I paid extra for real Leather and they sent Vinyl. They did give me a refund. But horrible experience.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Had an unique experience with this company. I ordered Custom Seat Covers and before I received the package 📦 I went out of the Country for six months. Upon return, I searched for my package 📦 and it... Toon meer

Beoordeeld met 5 van de 5 sterren

The seat covers are beautiful and fit the seats extremely well. Pretty easy to install and great quality. The only downside was the amount of time it took to get them but well worth the wait. Would ab... Toon meer

Beoordeeld met 5 van de 5 sterren

These leather covers are great quality! They look and feel nice, and so far haven't heat up too much. The packaging was superb, but it came with no installation instructions, so it took about 2 h... Toon meer

Bedrijfsgegevens

  1. Auto-onderdelen groothandelaar

Geschreven door het bedrijf

DZX Cover, operating under Dezhixing Group Holding Limited, is a premier accessories shop dedicated to enhancing your driving experience. Established in 2021, we have swiftly become a trusted name in the aftermarket car accessories industry. Specializing in custom seat covers for various car brands, including Tesla, Honda, HYD, BMW, and more, we take pride in providing high-quality, tailor-made solutions for automotive enthusiasts worldwide.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

126 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 92% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,1

Alle reviews

(126)

68 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 3 van de 5 sterren

They ok. No item but got a refund.

After my review, they reached out and made good on the refund.

Pushed a little to try and get me to wait for a new package but I didn't have that much faith.

5 oktober 2024
Logo DZX Cover

Antwoord van DZX Cover

Hello, Because the shiipping issue,It says delivered , and we have already refund the full money back to you .

Thanks .
DZX Cover

Beoordeeld met 3 van de 5 sterren

Ordered seat cover for my Toyota LC 1958

Pro:
- support service very responsive
- good quality seat cover. I ordered full set.

Cons:
-expect delay if you're ordering from the US. Roughly around 3 weeks, it's custom made plus shipping. I don't mind actually but just setting your expectation.
-package arrived in wrapped like woven polypropylene plus with plastic film wrapped and seat covers are in vacuum plastic storage. So, seat covers arrived in wrinkled :( Reason I gave this 3 star only
-installation? you know what to expect on a custom made but it fit right. Though, I did some cutting on the bottom seat cover since there's wire obstructing and unable to go around or pull to fit snugly. I'm not pro installer, so it took me probably about 4hours with couple of breaks :-)

Overall, I like the seat.

10 september 2024
Beoordeeld met 1 van de 5 sterren

I noth recive

31 augustus 2024
Logo DZX Cover

Antwoord van DZX Cover

Hello , Because of shipping delay ,it finally has been delivered .see the tracking number:

CP507106486CN

https://t.17track.net/en#nums=CP507106486CN

Thanks
DZX Cover

Beoordeeld met 1 van de 5 sterren

This is a fraud company do not place…

This is a fraud company do not place any order. I placed an order and never received the car seat cover, I paid $549 and waited for three months but never received the item. Be aware before placing any order.

7 augustus 2024
Logo DZX Cover

Antwoord van DZX Cover

Hello,
we have delivered it to your address but you move to other place.:
Tracking number :CP507106469CN
Tracking site:https://t.17track.net/en%23nums=CP507106469CN
Because of shipping delay but it has been arrived .Please check get your parcel.
Thank you
DZX Cover

Beoordeeld met 5 van de 5 sterren

Amazing

Amazing. I was hesitant to invest that much into seat covers at the beginning… but darn I do not regret doing it. First, I had many questions, and specific request. I wanted that model, but in different color.. i contacted support. Already, I was impressed with the speed of replies.Rick & Lily were the best. I got the package: all well done. Install was very easy with videos you guys have made. Took me about 30 min. I just LOVE the results. They are BEAUTIFUL. Look great n are comfortable. Look like great quality of fabric as well, which only time will tell, but for now, Thank You guys for a product of such quality. Here is the proof that you get what you paid for! Again, AWESOME work! I wanted to add pics to shows results, but I don’t seem to have the option here…. Too bad

15 augustus 2024
Beoordeeld met 5 van de 5 sterren

Amazing product

Amazing. I was hesitant to invest that much into seat covers at the beginning… but darn I do not regret doing it. First, I had many questions, and specific request. I wanted that model, but in different color.. i contacted support. Already, I was impressed with the speed of replies.Rick & Lily were the best. I got the package: all well done. Install was very easy with videos you guys have made. Took me about 30 min. I just LOVE the results. They are BEAUTIFUL. Look great n are comfortable. Look like great quality of fabric as well, which only time will tell, but for now, Thank You guys for a product of such quality. Here is the proof that you get what you paid for! Again, AWESOME work! I wanted to add pics to shows results, but I don’t seem to have the option here…. Too bad

1 september 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

i have not received the covers

i have not received the covers

24 juli 2024
Logo DZX Cover

Antwoord van DZX Cover

Hello, we are sorry for the shipping delay and we have refunded the shipping fee back to your account .also the tracking number is :CP507106367CN
tracking site: https://t.17track.net/en#nums=CP507106367CN
It be delivered to its final destination.
will arrive soon .
Thanks
DZX Cover

Beoordeeld met 5 van de 5 sterren

I recently purchased seat covers for my…

I recently purchased seat covers for my 2024 Toyota Sienna from DZX Covers, and I couldn’t be more satisfied. The product is exceptional, exceeding my expectations in both quality and comfort. The shipping was quick, and I appreciated the opportunity to coordinate directly with Ricky before placing my order. He was incredibly helpful in answering all my questions. The after-sales service has also been fantastic. I highly recommend DZX Covers to anyone looking for high-quality seat covers and excellent customer service.

2 juli 2024
Beoordeeld met 5 van de 5 sterren

Great product

The team was receptive, and even adjusted the order after I had purchased it without charging extra. Communication was great, answered all of my questions and were ready with answers at all times. Great installation tutorial videos. The product took about 5 business days to be made and another 12 calendar days to arrive. Most importantly the product itself fit like a glove. It took about an hour and a half to install all covers for the entire car. (I was taking my time). The covers are snug and haven’t slid or needed any adjustment of any kind. (Been using them for three weeks now). The material is of great quality and looks genuine to the car.

8 juli 2024
Beoordeeld met 2 van de 5 sterren

No Installation Instructions and No Tools/Accessories

INITIAL QUALITY: 3.5 stars out of 5. The leather is supple and the color is uniform throughout. Overall I'm impressed. Only time will tell how long it lasts.
INSTALLATION: 2 stars out of 5. This is where the product falls short. The seat covers arrived without any instructions or tools/accessories in order to install. I was directed to watch online videos for guidance. Unfortunately, the videos were generic and did not match my model exactly. This caused a significant amount of frustration and guesswork.
FIT: 3 stars out of 5. Once installed, the fit and finish was acceptable, though not perfect. There were minor alignment issues. (hole cut outs not aligning with the component 34 that was supposed to be visible)
CUSTOMER SUPPORT: 2 stars out of 5. When I reached out to customer support they were responsive, but not very helpful. They claim they do not have written instructions anywhere and that the videos would have to suffice. When I told them I did not receive the hardware or accessories to install, Customer Support was adamant that they were somewhere in the box. They were not. When asked if the company could send the needed supplies, they never responded. I had to go to the local hardware store to get what I thought was needed.
OVERALL: 2.6 out of 5. If you are lucky enough to have the exact model of seat covers that are featured in the videos, it might result in a more acceptable fit and a better experience. However, if your situation is like mine, best of luck.

20 juni 2024
Logo DZX Cover

Antwoord van DZX Cover

Hello,we are sorry that you left a bad review , if the tools is missing we can resend you a new . you can take a photo of this issue first so that our after service team can confirm it first .

because there are thousands of different cars so the installation video is not the same.

we hope you have solved this issue .

DZX Cover

Beoordeeld met 4 van de 5 sterren

Quality

Quality, material, color, size and cutting is really good. Very thoughtful in many ways. Delivery was on time and customer support chat respond to our questions, if not instantly atleast in a day by email. I was hesitant initially about this unknown company but they do the job and can be trusted. I got seat covers for audi q5 2021. It was perfect measurement. I wasn't finding the right size anywhere but this company did it for me.

27 juni 2024
Beoordeeld met 5 van de 5 sterren

This is the most beautiful car seat…

This is the most beautiful car seat covers I’ve ever seen! Even more beautiful that the original Mercedes Benz seats the car came with! 10 out of 10! I recommend DZX COVER! Perfect fit for the model of my Mercedes! Thank you!

8 juni 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

They delivered a decent product

They delivered a decent product. I say decent due to the fact that they claimed it was custom made for a Lexus RX 500h, but the front seats do NOT fit quite right. I really only want them to protect the seats from my little Pug's paws, so I am content in that regard.

16 mei 2024
Logo DZX Cover

Antwoord van DZX Cover

Hello, Thanks for your feedback , we will do our best in the future .

DZX Cover

Beoordeeld met 5 van de 5 sterren

Simply amazed

The wait was quite long but most time was wasted in transit, customs, and local courier.

I ordered seat covers.
Take out 2-3 hours to fit the kit. Don't rush it.

It will not always be clear how to proceed at first, but customer service was prompt to reply by e-mail and whatsapp.

1. The production quality and fit is simple outstanding
2. The leather is equally excellent and of a high standard. The colour is consistent.
3. So are the fittings, attachment and zippers; everything is sewed together well.

I'm very happy with the end result and highly recommend DZXCover.

10 mei 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Absolutely horrible product

Absolutely horrible product. Not only were the seat covers poor quality, they didn’t fit at all. When I reached out to customer service, they had me take a video documenting the issues and they say they have a 30day money back guarantee on their site which they will not honor. Total foreign scam company stay away.

6 mei 2024
Review zonder uitnodiging
Logo DZX Cover

Antwoord van DZX Cover

Hello, we have discussed this issue. Since it is not a quality issue, we cannot provide return and refund. We have already applied for a partial refund and reached an agreement, but you still gave a bad review. We deeply sorry this.

DZX Cover

Beoordeeld met 5 van de 5 sterren

A Great Deal for the Cost

The staff answered all my questions. It took almost 2 months to receive the seat covers from China but when they arrived they fit nicely, completely worth the wait. I drive for Uber and I've gotten lots of compliments, lots. Most people thought they were original. I would buy from DZX again!

2 februari 2024
Review zonder uitnodiging

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