The survey was very comprehensive and…
The survey was very comprehensive and the advice that has followed has been incredibly helpful. It has been a very positive experience so far.
23 maart 2026
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Bedrijfsgegevens
Geschreven door het bedrijf
Ecofurb is a leading retrofit advice service dedicated to providing impartial, personalised guidance on home energy efficiency improvements across the UK. Ecofurb is delivered by Cotality, working with partners including Parity Projects (recently acquired by Cotality) and Knight Frank Finance. The Ecofurb service has been enabled by funding from the Department for Energy Security and Net Zero.
Contactgegevens
Verenigd Koninkrijk
- ecofurb.com
Produced an excellent energy survey…
Produced an excellent energy survey report. Will be very useful in planning emmision reductions and saving on energy running costs
15 januari 2026
Antwoord van Ecofurb
Thanks so much for the great review! We’re thrilled to hear you found the report useful. Helping you map out those emission and cost savings is exactly what we’re here for—good luck with the next steps of your home project!
Great team, great support, great recommendations!
Really polite and knowledgeable team. Could understand the key drivers for me as a landlord and offered helpful advice and guidance, plus access to grants to reduce costs. Also super helpful in linking me into recommended people who could do the work locally.
15 januari 2026
Antwoord van Ecofurb
Thanks so much! It was a pleasure helping you find the best path for your rental property. Navigating grants and local installers can be a bit of a minefield, so we’re really happy we could make the process smoother for you.
Excellent service
Ecofurb provided an excellent wrap-around service giving me the confidence to make the right commercial and safe decisions on insulation and other measures for my home. They followed up consistently and made sure everything was right before signing off. Highly recommended.
8 januari 2026
Antwoord van Ecofurb
Thanks so much for the recommendation! We’re really pleased we could give you that extra peace of mind. We know making big decisions on insulation can feel a bit daunting, so it’s great to hear our follow-ups helped you feel confident every step of the way. All the best with your newly insulated home!
Ecofurb have been brilliant to work…
Ecofurb have been brilliant to work with.
From the initial survey, to the follow up review, to putting us in touch with trusted tradespeople and being available to check in throughout. Highly professional service that I’ve already recommended to friends.
17 december 2025
Antwoord van Ecofurb
Thanks so much for the lovely review! It’s brilliant to hear that you felt supported from that very first survey right through to the final check-in. We know how much of a difference the right tradespeople make, so we’re chuffed you’re happy with the results. And thank you so much for the recommendations to your friends—that really means the world to us!
Very helpful team that guide you…
Very helpful team that guide you through a myriad of solutions that can help you improve your home
22 september 2025
Antwoord van Ecofurb
Thanks for sharing your experience with the team, lovely to hear you've found us helpful in navigating all the different options out there -- there are a lot! If you need any more support, you know where to find us.
All the best,
Sam @ Ecofurb
Ecofurb are a good place to start the journey
Ecofurb are a good place to start when navigating the options available to upgrade your house.
The advice is independent and allows you to form an action plan and starts to give an idea of cost.
22 september 2025
Antwoord van Ecofurb
Thanks for the great review Darren, glad to hear Ecofurb helped you get started with a clear, independent view of your options and costs. We're here as you need for the rest of your retrofit journey.
All the best,
Sam @ Ecofurb
Very good service quality for the price
Very good communication, very fast to come back and facilitate home visits. Very clear and professional. Very good value for money
16 september 2025
Antwoord van Ecofurb
Thanks for the great feedback, Claire!
Really glad you found the service clear, responsive, and good value. Exactly what we're aiming for!
All the best,
Sam @ Ecofurb
Helpful advice and support identifying…
Helpful advice and support identifying the right options for our property.
10 september 2025
Antwoord van Ecofurb
Hi Mathew,
Thanks for your kind words! We’re delighted that you found our advice and support helpful - and we look forward to that continuing as you embark on the next phase of your home retrofit journey.
All the best,
Sam @ Ecofurb
Streamlined and knowledgeable
The whole process was very straightforward and every interaction with the team from booking through to survey, the report and subsequent meetings with both Knight Frank and George Haines felt very personal and that all advice provided was objective and well-informed.
The surveyor was happy for me to ask lots of questions about the process and also mindful of the fact our tenants were working from home and needed not to be disturbed.
The conversation with George, the Retrofit Coordinator was really valuable. There was no hurry or sales pitch. Responses to our questions were objective and well-informed and where there was something we asked about which he was less familiar with, he took away to check and followed up promptly. He was comfortable looking at the detail of the EPC calculation whilst also discussing how different measures would impact outcomes at a practical level. Really impressed.
21 februari 2025
Antwoord van Ecofurb
Thank you so much for your thoughtful review HG. We’re pleased to hear the process felt straightforward and personal throughout.
It’s great to know that the survey was handled with care by George and that the advice you received both from him and Knight Frank felt objective and well-informed. We aim to keep things practical and transparent - a good balance of personal/professional - so it’s lovely to hear that came through in your experience.
We really appreciate your feedback and we’re glad you came away impressed. If there is anything more we can support you with on your home retrofit journey, you know where to find us.
All the best,
Sam @ Ecofurb
Disappointing
The house survey was well done, though it would have been better if they had used our actual energy consumption figures. The report was disappointing. Despite clear claims that their recommendations would be split into stages, heat pump, under-floor insulation & solar panels were all in one stage, with no breakdowns of each separately. The estimated cost of this stage was much higher than the amount had told them we were willing to pay. There were also some idiocies. For example, the figure for energy loss from the system was exactly the same as the estimate for energy used by our woodburner.
The report was useful in that it alerted us to the need for underfloor insulation, but little else.
31 juli 2025
Antwoord van Ecofurb
Hi Phil,
Thank you for taking the time to share your feedback - we really appreciate your honesty.
We’re glad the house survey met your expectations and grateful the report helped highlight the need for underfloor insulation, but we’re disappointed the rest of the report didn’t fully deliver what you were hoping for. We’ve taken your comments seriously and wanted to respond to each of your points.
On the energy usage figures -- you’re absolutely right that using actual consumption data can improve accuracy. Based on feedback like yours, we now routinely ask for this information and use it to inform our modelling. That said, not everyone has easy access to their usage data or wants that level of detail, so we’ve aimed to strike a balance. The report is designed to show the relative impact of different measures rather than match your bills exactly, as usage can vary a lot depending on lifestyle, tariffs, and other factors. We’ve updated our guidance to make this clearer in the Ecofurb Plan and in our FAQs.
Regarding the recommendations and costings -- we reissued a revised version of your Ecofurb Plan in January following our feedback session, with a clearer breakdown of works across three phases. The report process usually has two stages, with the 30-minute feedback session helping shape the final version. While the total estimated cost of all measures was high, this reflects the full package of improvements. The budget range you provided helps guide prioritisation, especially since many homeowners aren’t sure what retrofit measures typically cost, and the idea is to help you focus on the phases or measures that are most relevant to you. However, we didn’t follow up after reissuing your report to confirm you’d received it and were happy with the changes, and we’re genuinely sorry for that oversight.
As for the identical figures for system losses and wood burner usage -- we’ve double-checked the data and it’s purely a coincidence. The system losses refer to things like flue heat loss from boilers, and the wood burner figure is based on standard assumptions for secondary heating. We understand how this could look odd, and we’ll take this as a prompt to make those sections clearer in future reports.
Your feedback is helping us improve, thanks again -- we'll be in touch with you directly to check on the re-issued report.
All the best,
Sam @ Ecofurb
Ecofurb essential when considering environmentally heating systems
The initial Report wasvery thorough. It was very informative and essential when considering an environmental friendly domestic heating plan. I have always received prompt response and deferred to an expert company. If you have not installed this type of system before ecofurb should definitely be used
31 juli 2025
Antwoord van Ecofurb
Hi Colin,
Thanks so much for your generous review, it really means a lot.
We’re glad the report gave you the clarity you needed to start thinking about a low-carbon heating plan. It’s not always easy to navigate these decisions, especially if it’s your first time exploring retrofit options, so we’re pleased to have been able to help.
If there’s anything else you need as you move forward, just give us a shout - we’re always happy to support.
All the best,
Sam @ Ecofurb
Energy survey
A very thorough and valuable house survey that was carried out promptly and very professionally. The results have allowed us to evaluate a range of energy use improvement options. Thoroughly recommended!
4 augustus 2025
Antwoord van Ecofurb
Hi Daniel - thank you so much for your kind words and for taking the time to leave us a 5-star review!
We’re really pleased to hear you found the home energy survey thorough and valuable. Helping people like you explore the best options for improving energy efficiency is exactly why we started Ecofurb. It’s great to know the results of your Ecofurb Plan have been useful for informing your home retrofit.
If you ever have any questions or need further support as you move forward, we’re always here to help.
Warm regards,
Sam @ Ecofurb
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