Ecolines Reviews 

I won't write the whole story there (it would take to much of my time, as wellas yours), but in short: I bought a ticket from Amsterdam to Vilnius. When my train to Amsterdam was delayed decided to go to Utrecht (there was the first stop). Tryed to make changes on the website with no avail (they let you to change date, but not the departure or arrival place). Efforts to call was also frutsels. And guess what. After bus has finally arrived I was denied the entry on the grounds of "you had to board at Amsterdam, not in Utrecht and your ticket was cancelled without a refund".
The rest is history, but you get the point.

OMG! This company owner has no single brain cell.

I want to share my opinion about the Ecolines company - it’s a nightmare!
On October 12, I flew from Bulgaria and arrived at Riga airport at approximately 08-09 o'clock in the morning. Then I had to go to Tallinn and I quickly, through the online service OMIO, bought a ticket from Riga airport to Tallinn bus station from Ecolines for 12:00. Around 11:30 I went out into the street so as not to miss the bus and find where they stopped there. It was cloudy and windy outside, the temperature was around +10 degrees. Around 11:45 I receive a text message that the bus will be delayed by 15 minutes. At 12:00 another SMS arrives that the bus will be delayed by 40 minutes. At 12:50 I started to worry and was already freezing - I was traveling from warm Bulgaria, where it was +20 during the day, and was not very prepared for +10 and the wind. I tried to call the number from which the SMS came. I thought maybe it was their dispatcher - to no avail, no one answered the phone! Contacted OMIO service support. The guy said that they had no information, advised them to call and gave them their phone number. I call - no one answers. The guy from OMIO support called back himself, asked how things were going and gave another Ecolines phone number, sent me a site where you can claim money back from Ecolines and said that if the bus is delayed by less than 2 hours, the money will not be returned (according to EU law). I call the second phone again - it’s busy, well, I think I’ll talk now. I dial after a few minutes - no one picks up. As a result, there were no more text messages, no one answered the phone from Ecolines, there were no messages that the bus was canceled... they just left me with my suitcases in the airport parking lot without warning. I waited until 14:00, was cold as a dog, and after 14:00 I booked a seat with Flixbus (a great company) and left for Tallinn at 15:05. After waiting 2.5 hours outside in the wind, of course I got sick. I wrote an online application on the Ecolines form for a refund and it’s been almost a month now - November 5th and there are no apologies, no money from Ecolines - just silence. Here's Ecolines' service. I will never recommend this terrible company to anyone, do not contact them! They will throw you away and won’t even apologize, not to mention returning some 15 euros - a complete waste of a company and the same service!!!

Every time I travel from Vilnius to Warsaw by Ecolines and I am very pleased! Comfortable seats, clean bus and friendly drivers

Worse than Ryanair
The buses feel like they are gonna fall apart. AC broken so makes the bus a hell. Slow wifi so forget streaming 4K netflix. There are screens in the bus but they don't turn on and are cheap chineese LCD screens (pixels clearly visible). Cannot charge phone (USB port on the entire bus does not charge). The bus interiour feels used and poorly maintained.

If you wanna get transported fly, take a Bolt taxi or take the train Don't take this BS
(experience from Riga to Ventspils)

The bus was ok, fairly comfortable, clean. However, it was quite hard to communicate with staff. We waited almost an hour to leave Warszawa Zachodnia (with absolutely no information given about the reasons. Same somewhere in Germany where we stopped theoretically for 10 mutes but stayed half an hour. As a consequence, we arrived in Berlin an hour later than scheduled and I was late for a connection in Berlin, which cost me a lot of nerves and money. I understand that the arrival hour is "approximate" but I would expect delays like this only happen for some particular reason.
I will try to avoid Ecolines next time I'm looking for a bus connection.

I needed to change the name on the ticket. Called support, they told me to write an email to admin@. The request was urgent, but nobody answered. I also couldn't do it in my account (why?). So I had to call again.