Ecom Express Private Limited Reviews 

Air cargo same like sea cargo.
It will take more than 25 days

Very disappointed with the customer service I received from Razviya. She is extremely RUDE
I was dealing with an urgent issue after the wrong package was collected, and instead of trying to help, she was rude, impatient, and dismissive. I was simply asking for assistance, but the way she spoke to me was unprofessional and unacceptable.
I hope her manager sees this review because no customer should be treated this way. Customer service should be about helping people, especially when they are trying to resolve an urgent problem.

bad delivery boy behavior, and unhelpful support.

Excellent follow-up
Great service and reliable.

Horrible horrible company.
Seized my package.
Blackmailed me for $50,000 to release it.
I'm a disabled senior citizen with cancer and poor.
They now say that they are donating my package to charity.

Most unprofessional courier company I’ve dealt with. I called them twice and was assured the parcel would be delivered within the promised time frame. Later, I found out they had cancelled the delivery, falsely claiming that the consignee was not available. Extremely disappointing and unreliable service.

ECO Express – One of the Worst Delivery Services in the UAE
Extremely disappointing experience.
Most of the time, they deal with fake or mishandled orders.
They constantly delay shipments with the same excuse:
“Today... Tomorrow... Today... Tomorrow...” – and still no delivery!

If you value your time and peace of mind, avoid using ECO Express.

Worst experience with this courier company ECOM EXPRESS.

Failed delivery each time. Delivery person keeps asking to go to specific place to get delivery instead of giving address. No customer service available. Very much poor service.

My prepaid order not received yet, but marked as delivered.
Higher management is failed to resolve this issue, after several reminders and complaints.
कूरियर वेले प्रीपेड ऑर्डर KO वितरित मार्क क्रिक डिटे है लेकिन डिलीवरी एनएचआई डिटे।

Ecom Express is WORST Courier company.
I ordered a product through Meesho on 29 May 2025. Meesho gave the delivery to Ecom Express. The product was supposed to deliver by 5 June but it was not and excuse was given that Ecom couldn't contact customer. Again till 10 of June the delivery is pending and still no real updates regarding the delivery.
Pathetic service by Ecom Express.

I will do police case on you ,totaly fraud ,I can't get my product from there wherhouse

They are notorious for being completely and invariably unresponsive, and their delivery could be as late as forever, my last delivery got delayed by 3 months! and every time they are assigned by any e-commerce I can 100% assure that no matter how many contact numbers they give me I will never be able to contact them.

Worst ever service,I never seen this kind of service if they have - rating I would have given -100

My order which has not been delivered yet.

The tracking status shows delivery attempts on 25th May and 27th May. However, no delivery agent contacted me by phone or visited my address on these dates. Please note that the delivery address provided is correct, the phone number is active, and someone was available at the address to receive the delivery. Please clarify what the issue is and provide an immediate solution. This delay is very disappointing, and I expect a prompt resolution.

One of the worst service provider. Unfortunately we don’t have a choice to choose delivery partner when you order online. Ecom never delivered on time.

Have been getting a message daily from last 7 days.
“Greetings from Ecom Express! 🛍️
We were unable to deliver your shipment with AWB *3441002104* from *KARAMPREET ENTERPRISES* due to the following reason:

Our field executive tried reaching you but you were not contactable.

Is the above reason correct?”

Thank you for your response and apologies for the inconvenience caused. Your shipment will be attempted at the earliest opportunity. For faster turnaround kindly connect with DC Manager 8320181834 (this number is not available since last 4 days)

This been happening since last 7 days everyday.
Was able to connect to a delivery guy and he said we cant come to your address.

Terrible Experience with Ecom Express

I’m extremely disappointed with the service provided by Ecom Express. The delivery executive was shockingly rude. When I politely asked if the delivery could be rescheduled since I wasn’t at home, he responded in a very aggressive and disrespectful manner — “Do you want it or not?”

There was no patience, no professionalism. And before I could even say anything, he just disconnected the call. This kind of attitude is completely unacceptable.

This is not the first time I’ve had issues with their delivery team — they seriously need training in basic customer service and respectful communication. I’m really upset and would not recommend Ecom Express based on this experience.

I ordered a product through a website, and your company was assigned as the delivery agent. The delivery person called me, and I informed him that I would be available either by evening or the next day. He agreed to this arrangement. However, he later did not answer my calls, cancelled the order on his own, and never responded.

I tried reaching your customer care, but that was completely useless there was no response at all. I then contacted your customer grievance support, but the representative didn’t understand English or any language other than Hindi, which made the situation even worse.
This was a very disappointing experience, and it’s the second time I’ve faced the same issue. Please improve your services and operate your business properly. If you can’t deliver basic customer service, it would be better to shut down operations. Right now, your company feels more like a scam than a genuine service provider.

Worst service ever, never bother to deliver on time.The delivery agent is very rude,