Robert, the Engineer kept us informed of his arrival on the day so we were not waiting around. Very professional, carried out the meter exchange and survey efficiently, keeping us informed on progress... Toon meer
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We received a letter from them last September saying there was a fault with our solar panels & to ring for an appointment for their engineer to visit. I phoned straight away. No answer & their voice... Toon meer
Bedrijf heeft geantwoord
engineer arrived a day late . found a further problem , system switched off . 2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long... Toon meer
Bedrijf heeft geantwoord
I was on the list for an engineer to call any afternoon i said my phone rang and was told the fitter would be calling later today one hour later a smartly dressed young man knocked my door and within... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Ecovision
Geschreven door het bedrijf
Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UK’s transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
Contactgegevens
Verenigd Koninkrijk
- 01453 796790
- customers@ecovision.co.uk
- ecovision.co.uk
4,1
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378 reviews
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Antwoord van Ecovision
Hi Stuart, thank you for taking the time to write the review, we're glad Dan was polite and solved the problem quickly! If you do have any further questions or require support, you can reach us on 01453 796790 or customers@ecovision.co.uk.
2G meter upgrade
Robert, the Engineer kept us informed of his arrival on the day so we were not waiting around. Very professional, carried out the meter exchange and survey efficiently, keeping us informed on progress along the way.
27 juli 2026
Review zonder uitnodiging
Antwoord van Ecovision
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Robert kept you informed throughout the visit and that the 2G meter upgrade was completed efficiently and professionally. We'll be sure to pass your kind feedback on to him, we're sure he'll really appreciate it.
Arrived at the promised time
Arrived at the promised time, very professional work, neat and tidy.
18 juli 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi Colin, thank you for taking the time to leave a review. We are happy to hear the engineer was timely, neat and professional!
All my panels were not generating any…
All my panels were not generating any power, a local engineer sent to me via ecovision, checked the whole system & managed to reboot half of the panels (which are now operating well) he felt that scaffolding etc had to be used to get to the remaining panels to sort them out, generally a good guy who did as much as he could.
20 juli 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi Graham, thank you for taking the time to write a review, I have requested further information so that I am able to locate your account and check the status of the system and book a follow up if required.
Outstanding Service from Eco Vision and Engineer Robert Bilik! ⭐⭐⭐⭐⭐
I had an excellent experience with Eco Vision from start to finish. Their customer service was professional, responsive, and the entire upgrading process was smooth and hassle-free.
A special thank you to the engineer, Mr. Robert Bilik, who carried out the upgrading 4G meter on my solar panel system. He was punctual, highly knowledgeable, and took the time to explain everything clearly. He worked efficiently, was very thorough, and made sure the system was performing at its best before leaving. His professionalism, attention to detail, and friendly attitude were truly outstanding.
I am extremely satisfied with the service provided by Eco Vision and would highly recommend them to anyone looking for reliable and professional solar panel maintenance. Thank you, Eco Vision, and especially Mr. Robert Bilik, for the excellent service!
10 juli 2026
Review zonder uitnodiging
Antwoord van Ecovision
Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that you had such a positive experience with both our customer service team and Robert.
Robert takes great pride in his work, so we're especially pleased to hear that he explained everything clearly, carried out the 4G meter upgrade professionally, and ensured your system was performing as expected before leaving. We'll be sure to pass your kind words on to him, I'm sure they'll mean a great deal.
Thank you again for choosing Ecovision and for recommending us. We really appreciate your feedback and wish you all the best.
THEY WERE VERY HELPFUL GETTING ENGINEER…
THEY WERE VERY HELPFUL GETTING ENGINEER TO ARRIVE ON TIME.AND ROBERT BILIK THE ENGINEER WAS VERY HELPFUL EXPLAINING HOW THE ELECTRIC SIDE WORK.
10 juli 2026
Review zonder uitnodiging
Antwoord van Ecovision
Thank you for your kind review. We're really pleased to hear you had such a positive experience. It's great to know Robert arrived on time and took the time to explain everything clearly. I'll make sure your feedback is shared with him, as I'm sure he'll really appreciate it. Thank you again for taking the time to leave us a review.
My experience with Ecovision has been…Awful
My experience with Ecovision has been extremely disappointing and has caused me significant financial loss and unnecessary stress.
As part of my remortgage, a Deed of Variation relating to my solar panels was signed and lodged with the Land Registry on 29 May. The Land Registry subsequently requested a simple Power of Attorney from Ecovision to confirm the legal authority of the person who signed the document.
Over the past month, I have received multiple assurances by both email and telephone that this document would be provided. Despite these repeated promises, nothing has been delivered, and my remortgage remains on hold.
As a direct result of Ecovision's failure to provide the requested documentation, I have been forced onto my lender's Standard Variable Rate. Every single day this delay continues, I incur further financial losses through higher mortgage interest. I have also had to pay thousands of pounds in additional solicitor's fees, all because of a delay that was entirely outside my control.
What has been most frustrating is not simply the delay itself, but the repeated promises that the issue would be resolved, only for no action to follow. I have spent countless hours chasing updates, making telephone calls and sending emails, yet there has been little sense of urgency or accountability.
I have retained all email correspondence and evidence of the assurances given by Ecovision.
I sincerely hope the company reviews its internal processes and customer service standards, as no customer should have to endure ongoing financial loss and stress due to avoidable delays in providing essential legal documentation.
Unfortunately, based on my experience, I cannot recommend Ecovision.
I wonder how this company even operates - it's just like a rogue company running customer service where people make empty promises and don't follow up ;
26 juni 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi,
Thank you for taking the time to leave your feedback. I'm very sorry to read about your experience and appreciate how frustrating this situation must be, particularly when it relates to something as important as your remortgage.
We understand your concerns regarding the delays and the communication you've received, and we're sorry that your experience has left you feeling let down. Receiving updates that don't translate into the progress you were expecting is understandably disappointing.
I'd like the opportunity to review your case personally to understand exactly where matters currently stand and what is needed to help move things forward. If you could please send me a private message with your property address or case reference, I'll ensure this is investigated with the relevant team and provide you with a clear update as soon as possible.
Thank you again for bringing this to our attention. We take feedback like this seriously, as it helps us identify where we need to improve both our processes and our communication with customers.
Useless
We received a letter from them last September saying there was a fault with our solar panels & to ring for an appointment for their engineer to visit. I phoned straight away. No answer & their voicemail was full so couldn’t leave a message. E-mailed & they replied saying there wasn’t an engineer in our area but it was on the priority list. It’s now nearly the end of June & they are still making excuses. We are OAP’s, not in good health & are really worried especially as there have been incidents of faulty solar panels catching on fire. We are in Scotland but they shouldn’t install panels they cannot, or will not, service.
24 juni 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi,
Thank you for taking the time to share your experience, and I'm very sorry to hear about the delays you've encountered.
I completely understand why you're concerned, particularly given the length of time you've been waiting and the worries you've raised regarding safety. That isn't the level of service we aim to provide.
If you could please send me your property address or reference number via private message (or email it to our customer support team if you prefer), I'll personally look into the history of your case, establish exactly what has caused the delay, and see what we can do to progress this as quickly as possible.
Thank you for bringing this to our attention, and I apologise for the frustration this has caused.
Gareth was a star
Gareth arrived promptly and was friendly from the off. He was efficient and explained what he was doing to someone who didn’t have a clue! Would happily have him come back to do work again.
15 juni 2026
Review zonder uitnodiging
Antwoord van Ecovision
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Gareth made such a positive impression. Providing a friendly, professional service and taking the time to explain the work in a clear and understandable way is exactly the experience we aim to deliver.
We'll be sure to pass your kind comments on to Gareth, we're sure he'll really appreciate the recognition. Thank you again for your feedback, and we look forward to assisting you again in the future.
Unimpressed
We inherited leased solar panels when we bought our house. Ecovision have been out to us twice in 6 years. How is this checking and maintaining the system? The last visit they noted the fuse installed over 10 years ago is wrong which the technician said would be causing our electrics to fuse/blow.
We have pigeons living under the panels and have done for the last year at least. Again this was noted by the technician who mentioned the panels would not be efficient due to the amount of bird mess on the panels. Pigeon noise wakes us up and eggs fall all over our drive onto the cars. Ecovision have kept us waiting for the owners approval and want us to pay £900, well over half the expense of cleaning and installing mesh. We also have to cover the cost of hiring out scaffolding. I don't understand why a company who works on a roof would not have scaffolding? We have asked for the cost of buying out of the lease and they want over £10K - well over the cost of installing brand new panels including a battery. Not impressed with the service and unable to get out of the situation.
9 mei 2026
Review zonder uitnodiging
Antwoord van Ecovision
Thank you for taking the time to share your feedback. We are sorry to hear that you have been dissatisfied with your experience and appreciate the opportunity to provide further context.
We understand your concerns regarding the number of site visits carried out since you purchased the property, the pigeon activity beneath the panels, the electrical recommendations identified during a recent inspection and the lease buyout valuation.
It is important to clarify that Ecovision acts as the maintenance and asset management provider for the solar PV system on behalf of the system owner. Whilst we monitor system performance, investigate faults and arrange maintenance works, we do not own the solar panels, determine lease buyout valuations or approve expenditure on behalf of the system owner.
With regard to maintenance, the solar PV system is remotely monitored and site attendance is generally arranged where faults, safety concerns or performance issues are identified. Having reviewed the account, the system continues to operate and generate as expected. Whilst we appreciate that only seeing engineers attend on a limited number of occasions may create the impression that the system is not being maintained, remote monitoring allows us to identify and respond to issues without the need for routine site visits.
Following a recent engineering inspection, an electrical observation was identified and recommendations were made to improve the current installation. This was a finding from the recent inspection and was subsequently escalated for review. We can confirm that this matter is now being progressed and a member of our team will contact you this week to arrange a suitable appointment.
We also understand the concerns raised regarding pigeons nesting beneath the panels and the impact this is having on your property. Following your enquiry, quotations were obtained and requests were submitted to the system owner for consideration. However, as these works fall outside of standard maintenance obligations, any decision regarding approval or funding rests with the system owner rather than Ecovision. Whilst we have continued to seek updates and advocate on your behalf, we are unable to authorise these works ourselves.
With regard to the lease buyout figure, Ecovision does not determine or calculate buyout valuations. Any buyout value is set by the system owner in accordance with the lease agreement, and our role is limited to obtaining and communicating that information upon request.
We appreciate that the timescales involved in reviewing these matters may not have met your expectations and understand the frustration this has caused. We remain committed to supporting our customers, progressing matters within our remit and providing updates as information becomes available.
Kind regards,
The Ecovision Team
I wouldn't award them any stars at all…
I wouldn't award them any stars at all if I had the option to. Twice this year already my solar PV system has failed and trying to get an engineer out to repair them is like trying to win the lottery. SEVEN weeks is the minimum time I've be given for an engineer visit and, even then, it's likely that the visit will be cancelled. When you request compensation for the additional cost of using power from the grid they request you put it in an email which they then don't answer. My advice to anyone is look elsewhere as these cowboys can't be trusted.
18 mei 2026
Review zonder uitnodiging
Antwoord van Ecovision
We’re sorry to read about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it is when you experience issues with your solar PV system, particularly where delays and cancelled appointments have added to that frustration.
We can confirm that your concerns have already been received as a formal complaint and are currently being investigated in line with our complaints procedure. As previously advised, a full response will be provided within the communicated timeframe.
Whilst we’re unable to discuss the specifics of your case publicly, please be assured that your concerns, including those relating to communication and any costs raised, are being reviewed as part of that investigation.
Solar PV electrical upgrade.
We, as arranged, had an engineer by the name of Gareth visit to do an electrical installation. This gentleman was a very nice and courteous person, he explained the work he had to carry out, very much someone to converse with, he also tidied up when he finished. Very pleased.
13 mei 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi Dave,
Thank you for taking the time to leave such positive feedback.
We’re delighted to hear that Gareth provided such a positive experience during your Solar PV electrical upgrade. It’s great to know that he took the time to clearly explain the work being carried out, was professional and courteous throughout, and left everything tidy on completion.
I’ll make sure your kind comments are passed on to Gareth, I’m sure they’ll be very much appreciated.
Thank you again for sharing your experience.
Kind regards,
The Ecovision Team
rapid and helpful response
rapid and helpful response to my previous enquiry. resolved my previous concerns
27 april 2026
Review zonder uitnodiging
Antwoord van Ecovision
Thank you for taking the time to leave this review.
We’re really pleased to hear that your enquiry was handled quickly and that we were able to resolve your concerns. Providing a responsive and helpful service is something we’re always striving for, so it’s great to know this was your experience.
If you need anything further in future, please don’t hesitate to get in touch.
Be aware of this company
Be aware of this company. We've been trying to buy a house since November and they're now saying they don't have a legal team to write documents for our lender. They're literally stopping us buying and we can't wait much longer as the interest rates are going to go up so I've being financially affected for this and other reasons
24 april 2026
Review zonder uitnodiging
Antwoord van Ecovision
Good Morning,
Thank you for your review. We’re sorry to hear how frustrating this situation has been for you, especially given the impact it’s having on your purchase.
To clarify, Ecovision acts as the operations and maintenance provider for the solar PV system and works on behalf of the panel owner. We are not the system owner and do not hold legal ownership of the asset. As a result, any legal documentation, approvals, or decisions relating to the system must be reviewed and authorised by the panel owner.
We understand how important timescales are when progressing a property purchase, particularly in the current climate. Where documentation is required by lenders or solicitors, these requests are passed to the relevant asset owner for review, and timeframes can vary depending on their internal processes.
We appreciate this may not always align with the pace of a property transaction, and we’re sorry for any delays this has caused.
Your solicitor is best placed to progress this on your behalf and can contact us directly for any updates. We will continue to support by providing the latest status of requests as they progress with the panel owner
Generation Meter Upgrade
Had one of Ecovisions engineers come out today to upgrade our current generation meter to a 4G meter. Robert Bilik called prior to advise us he would be arriving in approximately an hour. Not only did he replace the meter, but he also identified another fault in our wiring, caused by a previous companies engineer, which he immediately fixed. We are extremely happy with the service provided.
22 april 2026
Review zonder uitnodiging
Antwoord van Ecovision
Thank you so much for taking the time to share your experience – it’s genuinely appreciated.
I’m really pleased to hear that Robert kept you informed ahead of arrival and that the 4G meter upgrade went smoothly. It’s especially great to know he was able to identify and resolve an additional issue on the day, that kind of proactive approach is exactly what we aim for.
I’ll be sure to pass your feedback on to Robert as well ,I know he’ll really appreciate it.
If there’s anything further you need from us, please don’t hesitate to get in touch.
I've been waiting to buy a house with…
I've been waiting to buy a house with the solar panels on managed by Ecovision. It should have been a quick no chain issue but it's been since November now.
17 april 2026
Review zonder uitnodiging
Antwoord van Ecovision
Good morning Becky,
Thank you for your review. I am sorry to hear about the delays you have experienced during your house purchase.
I have been unable to locate an account using the details provided. As you are not the account holder, I am limited in what I can discuss directly in relation to the account itself.
Ecovision is the operation and maintenance provider for the solar panel system and acts on behalf of the panel owner in relation to matters such as maintenance, legal documentation, and buyout enquiries. To obtain an update on the progress of this matter, I would recommend speaking with your solicitor, who should be able to liaise with the relevant parties on your behalf.
Gareth was very professional and…
Gareth was very professional and prompt.
He treated my property with respect.
17 april 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi Teresa, thank you for taking the time to leave such a lovely review. We're really pleased to hear Gareth made a positive impression and treated your property with care. I’ll be sure to pass your feedback on to him.
Hi i would like to thank Gareth for the…
Hi i would like to thank Gareth for the tidy job he has done on installing my new solar meter and was spot on with is time spot which I was given he's a very helpful engineer and a credit to Ecovision.
16 april 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi Paul, thank you for your kind feedback. We're delighted to hear Gareth completed the installation to such a high standard and kept everything on time for you. It’s great to know he was helpful throughout, I'll be sure to pass your comments on to him.
Easy to book appointment and arrived as…
Easy to book appointment and arrived as agreed. Very good service while here.
31 maart 2026
Antwoord van Ecovision
Hi there,
Thank you for your feedback, we really appreciate you taking the time to share your experience. It’s great to hear your appointment was easy to book and that everything went ahead as agreed.
We’re also pleased you received a very good level of service, and I’ll be sure to pass your comments on to the team.
Best customer service from LYNNE
I would like to give a feedback about Lynne dealing with my complaint. She is very friendly and professional. Finally someone who is fit for her job. This company definitely need more staff like her for dealing with customers. 🤞 by next Friday after a long battle and 1 year wait my panels will be back on running. Thank you for Lynne
10 april 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi Anges.
Thank you so much for taking the time to share this, it’s fantastic to hear such positive feedback about Lynne. I’ll make sure your comments are passed directly to her, as I know it will mean a lot.
We’re really pleased she’s been able to support you through what sounds like a long and frustrating journey, and we truly appreciate your patience while this has been worked through.
Fingers crossed everything goes smoothly next Friday and your system is back up and running as expected, if you need anything further, please don’t hesitate to reach out.
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