Robert, the Engineer kept us informed of his arrival on the day so we were not waiting around. Very professional, carried out the meter exchange and survey efficiently, keeping us informed on progress... Toon meer
Bedrijf heeft geantwoord
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We received a letter from them last September saying there was a fault with our solar panels & to ring for an appointment for their engineer to visit. I phoned straight away. No answer & their voice... Toon meer
Bedrijf heeft geantwoord
engineer arrived a day late . found a further problem , system switched off . 2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long... Toon meer
Bedrijf heeft geantwoord
I was on the list for an engineer to call any afternoon i said my phone rang and was told the fitter would be calling later today one hour later a smartly dressed young man knocked my door and within... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Ecovision
Geschreven door het bedrijf
Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UK’s transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
Contactgegevens
Verenigd Koninkrijk
- 01453 796790
- customers@ecovision.co.uk
- ecovision.co.uk
4,1
Goed
378 reviews
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The system has proven to be reliable.
10 februari 2026
Antwoord van Ecovision
Hi Brian, Thank you for your positive feedback. We’re really pleased to hear your system has been performing reliably, that’s exactly what we aim for.
If you ever need support, servicing, or have any questions about your solar PV system, our team is always here to help.
The engineer was very polite and…
The engineer was very polite and caring, he came in with covered boots and left after completing his job leaving everywhere clean and tidy. The only disappointment is he was going to report i have pidgens roosting under the panels and I have not had a reply from your company ashen someone is coming to stop them Astley are messing on the panels.
10 februari 2026
Antwoord van Ecovision
Thank you for taking the time to leave your feedback.
We’re really pleased to hear that our engineer was polite, considerate and left everything clean and tidy, we’ll make sure your comments are passed on to him.
Regarding the pigeons roosting beneath the panels, thank you for raising this. We’re sorry to hear you haven’t yet received an update. Please could you contact our Customer Service team on 01453 796790 or email customers@ecovision.co.uk
so we can review your account and provide a clear update as quickly as possible.
We would also like to make you aware that under UK wildlife legislation, including the Wildlife and Countryside Act 1981, we are unable to install pigeon mesh if birds are actively nesting, as they are protected during nesting periods. If nesting is present, work can only be carried out once the nest is no longer active.
If you contact us directly, we’ll be happy to assess the situation and advise on the next appropriate steps.
Failure to arrange the cleaning of the…
Failure to arrange the cleaning of the solar panels, after their guy who changed the meter, said it needed doing, that was nearly a year ago now.
So, the panels are not generating the full amount of energy, that they could do.
10 februari 2026
Antwoord van Ecovision
Thank you for your feedback.
We’re sorry to hear your concerns regarding the panel cleaning. Having reviewed your account, we can confirm that there is currently no recorded request for a clean following the previous visit.
We’re happy to raise this with the panel owners for approval. Once authorised, the relevant team will contact you directly to arrange a suitable appointment date.
We’d also like to reassure you that system performance data shows your panels are currently generating as expected, with no indication of reduced output at this time.
Ecovision meter change
Came on time, and wouldn't leave until he was sure the meter was working, as it was a very cloudy day. Everything ok since the change.
24 november 2025
Review zonder uitnodiging
Antwoord van Ecovision
Hi Angela, thank you so much for your lovely feedback.
We’re really pleased to hear everything is working well following the meter exchange. It’s great to know our engineer took the time to ensure the system was operating properly before leaving, especially with the cloudy conditions making it harder to confirm readings.
service engineer was on time
service engineer was on time, well mannered and polite and was well versed with the tasks he had to carry out.
14 november 2025
Review zonder uitnodiging
Antwoord van Ecovision
Good Morning Mr Fitzgerald, thank you for taking the time to leave a review- it's very much appreciated! We shall pass your feedback on.
Great service so far.
Our engineer , John Dewen, kept me informed of his arrival time and actually phoned to see if he could come earlier. He was very thorough and explained why they had to come out, what he’d be doing etc felt very much that he was professional in his work.
11 februari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi Sue, we are delighted to hear that John kept you fully informed regarding his arrival time and contacted you in advance to check if attending earlier was convenient. Providing clear communication and flexibility for our customers is something we place great importance on.
It is also great to hear that John was thorough, explained the reason for the visit, and clearly outlined the work being carried out. We are very proud of the professionalism our engineers demonstrate, and it is fantastic to see this reflected in your experience.
Your feedback will be shared with John and the wider team.
Gareth came to fix my solar panels…
Gareth came to fix my solar panels today and he was super efficient and done a great job despite the setback.
11 februari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi Jayne, thank you for taking the time to leave your feedback.
We are really pleased to hear that Gareth was able to resolve the issue efficiently and delivered a great standard of work, especially when dealing with unexpected setbacks. Our engineers work hard to complete every job to a high standard, even when challenges arise, so it is fantastic to see this recognised.
Your feedback will be shared with Gareth and the wider team.
The Engineer that visited my house was…
The Engineer that visited my house was very professional. He explained what he was saying and was very courteous and tidy the Engineer that visited was John Dewen.
10 februari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi David, thank you for taking the time to share your feedback.
We are delighted to hear that John provided a professional service, clearly explained the work being carried out, and conducted the visit in a courteous and tidy manner. We are very proud of our engineers, and it is always great to see individuals recognised for the standard of service they deliver.
Your feedback will be shared with John and the wider team.
Punctual for appointment
Punctual for appointment, kept me updated throughout
27 november 2025
Review zonder uitnodiging
Antwoord van Ecovision
Thank you for taking the time to leave your feedback.
Hello Deb, we are really pleased to hear that the engineer arrived punctually for your appointment and kept you updated throughout the visit. Clear communication and reliability are key standards we aim to deliver for every customer.
Very polite and punctual young man.
A very polite young man carried out the necessary work after arriving exactly on time. He also took care to explain what other works were necessary and we await a further appointment on the near future.
9 februari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hello Mr Hawtin, thank you for taking the time to leave this feedback.
We are very pleased to hear that the engineer arrived exactly on time, carried out the work professionally, and took the time to explain any additional works that may be required. Keeping customers fully informed is a key part of the service we aim to deliver.
We are glad to hear the visit left a positive impression, and we look forward to supporting you again at your upcoming appointment.
Thank you for choosing Ecovision, and please do not hesitate to contact us if you need any further support in the meantime.
Excellent service
The trades person called to say he could attend at an earwlier time if it was convenient and arrived when he said. Explained everything he was looking at. Was very clean and tidy and pleasant
6 februari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi Sandra, thank you for taking the time to share your experience.
We are really pleased to hear that the engineer contacted you in advance to offer an earlier appointment and arrived exactly when agreed. Keeping customers informed and being respectful of their time is something we place a lot of importance on.
It is also great to know everything was clearly explained during the visit, and that the work was carried out in a clean, tidy, and professional manner. We are especially pleased to hear how well the engineer represented Ecovision while working in your home.
the electrician arrived early…
the electrician arrived early communication was great and the electrician new his stuff and was very polite
4 februari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi Chris, thank you for taking the time to leave such positive feedback.
We are delighted to hear that the electrician arrived early, communicated clearly throughout the visit, and delivered the work professionally. It is especially great to know you felt confident in their knowledge and found them polite and respectful while working in your home.
We work hard to ensure every visit is efficient, well explained, and carried out with minimal disruption, so it is fantastic to see this reflected in your experience.
The 4G meter exchange was completed…
The 4G meter exchange was completed efficiently and professionally.
The engineer arrived as scheduled, explained the process clearly, and carried out the work without any issues. The installation was tidy and did not cause any disruption.
Overall, I am satisfied with the service provided and would be happy to recommend Ecovision based on this experience.
30 oktober 2025
Review zonder uitnodiging
Antwoord van Ecovision
Thanks for taking the time to write a review Shirley.
We are really pleased to hear that the 4G meter exchange was completed efficiently and that the engineer kept you informed throughout the visit. Providing clear communication, tidy workmanship, and a smooth installation experience is exactly the standard we aim to deliver on every appointment.
It is great to know the work was completed without disruption and that you would feel confident recommending Ecovision. Feedback like this means a great deal to our teams and will be shared with the engineer involved.
If you ever need any further support with your system, please do not hesitate to contact us.
Arrangements made easily and engineer…
Arrangements made easily and engineer was on time and everything done within the time frame given.
9 februari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hello Mrs Adams, thank you for taking the time to write a review, we are glad the engineer finished the job in a timely manner.
Issue resolved quickly and efficiently
Issue resolved quickly and efficiently. Explained why I was receiving texts and confirmation of appointment sent to me. Stephanie was friendly and very helpful.
6 februari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi Stephen, thank you for writing a review for Steph, we will pass your lovely feedback on!
I have spoken to Mohammad few times in…
I have spoken to Mohammad few times in Ecovision. Very professional, helpful and knowledgeable. Always will to help.
6 februari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi Ijaz, thank you for taking the time to write a review, we will shared your feedback with Mohammad.
4G meter install
Had John Dewen come and switch our meter to a 4G meter today. He did a great job and was very thorough with his checks, and also went into the loft to make sure everything was OK. He was very friendly and so insightful. Great job
5 februari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi Thomas, Thank you for writing a review for John, it's great to hear he was insightful and through. We will be sure to pass this feedback on.
I have had leak from under the solar…
I have had leak from under the solar panels which has resulted in my whole bedroom ceiling collapsing. Ecovision were aware of the issue when it first started to leak and a eco vision roofer turned out to effect a assessment and make temp repair. He stated that roof battens under the solar panels had rotted away and they needed to remove the pannels and replace the battens and felt. He said it was urgent and he would arrange for the repairs, which were delayed.
Issue has now been resolved, once a named person took on the case/issue
Internal communications still could improve between departments.
5 december 2025
Review zonder uitnodiging
Antwoord van Ecovision
Thank you for taking the time to share your experience. We are very sorry to read about the distress and disruption this situation has caused you and your household. We fully appreciate how upsetting events like this can be, particularly where damage to your home is involved.
Following the works completed to make the roof watertight, we have requested copies of invoices and proof of payment for the repair costs you have incurred. This information is required to allow us to review and process reimbursement for eligible damages through the correct internal and insurance processes.
We can see that this information has been requested on several occasions, with the most recent request sent on 6 January. We have also contacted the contractor directly to request the required documentation; however, we have not yet received a response.
A member of our team will be contacting you today to discuss this further. Please note that we do require the invoice and proof of payment in order to progress any reimbursement.
Thank you again for bringing this to our attention.
Great Customer Service
Having purchased our house with solar panels already installed we weren't really sure how it worked. Kevin O'Mahoney arrived to upgrade the meter to 4G then took the time to explain it all and offered some helpful advice on how to maximise our 'free' electricity. Overall very pleased with the service we've received.
2 februari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Thank you so much for taking the time to share your feedback, we’re really pleased to hear about your experience.
It’s great to know that Kevin O’Mahoney was able to clearly explain how the solar system works during your 4G meter upgrade and offer practical advice on how to make the most of the electricity generated. Helping customers understand and benefit from their solar PV system is something we place real importance on.
We’ll be sure to pass your kind comments on to Kevin, and thank you again for choosing Ecovision. If you ever have any questions about your system in the future, please don’t hesitate to get in touch.
Most helpful agent but long wait for an…
Most helpful agent but long wait for an engineers visit when solar panels are not working.
2 februari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi Robert, thank you for your feedback, I have requested further information so that I can look into this for you.
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