Robert, the Engineer kept us informed of his arrival on the day so we were not waiting around. Very professional, carried out the meter exchange and survey efficiently, keeping us informed on progress... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We received a letter from them last September saying there was a fault with our solar panels & to ring for an appointment for their engineer to visit. I phoned straight away. No answer & their voice... Toon meer
Bedrijf heeft geantwoord
engineer arrived a day late . found a further problem , system switched off . 2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long... Toon meer
Bedrijf heeft geantwoord
I was on the list for an engineer to call any afternoon i said my phone rang and was told the fitter would be calling later today one hour later a smartly dressed young man knocked my door and within... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Ecovision
Geschreven door het bedrijf
Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UK’s transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
Contactgegevens
Verenigd Koninkrijk
- 01453 796790
- customers@ecovision.co.uk
- ecovision.co.uk
4,1
Goed
378 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Worst Company Ever
On the 27/05/25 a case was opened to install a pigeon mesh around our solar panels. I was later told on the 29/09/25 this should have taken typically take 8-12 weeks to resolve. It has now been 35 weeks.
I have sent nearly 20 emails since 27/05/25 and called the same number of times to find out what is going on and each time I am either given the same response that it is being escalated to their account management team, or my emails are just straight up ignored.
The constant noise from pigeons, having to clean my gutters of sticks mixed with poo and have the smell of poo come up our drains every time we wash up or have a shower has caused myself and my family much stress and discomfort over the almost 8 months that this case has been open. Our baby can’t even sleep in her room because of the constant noise! This is not just unacceptable.
In addition, looking at the birds nesting under the solar panels I have been extremely concerned for some time that this has created a massive fire hazard. I made Ecovision aware of the fire hazard on 03/01/25 and had no response whatsoever! Would I also have had no response if my house had burnt down and I was contacting them about that? Who will be responsible if my house and my neighbours house catches fire? This has put my family at risk for far too long which is totally unacceptable. I have emailed countless times about the panels being a significant health and safety risk and I have had no response.
The only way I seem to get any response is if I call. When I ask if I can switch the panels off to reduce the risk of my house burning down I am told that they can’t advise that I don’t do it, but that if I did, they also can’t say that I won’t have to pay the panel owners compensation for the lost energy. So basically asking me to choose between losing my house, harming my family in a house fire, and potentially losing thousands of pounds in compensation!?
Never in my life have I dealt with a company with such poor communication, low standards of costumer care and empty promises. Last Tuesday, I was told when following up again over the phone, that I would be contacted by the end of the week. I knew this would never happen as I’ve had that empty reassurance every time I’ve called, so I called again on Thursday to ensure I would be contacted. It got to 4pm on Friday and still no call or email. It took me to call again to find out what was going on!!! Why say I would be contacted when I wasn’t!
I wrote a formal complaint which I was told on the phone would take up to 3 working days to at least be acknowledged and then up to 10 working days to be resolved. Guess what? It’s been 5 working days and I’ve heard absolutely nothing!
All of this has left me constantly stressed, frustrated, angry, worried and anxious and that is all because of their failure to act and communicate with their customer. I have spent HOURS of my time emailing, calling and gathering evidence which show their failure as a company and have had nothing in return!
Avoid, avoid, avoid!
31 januari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Thank you for taking the time to share your feedback. We are very sorry for the distress, frustration, and disruption this situation has caused you and your family, particularly given the length of time the case remained open.
To provide clarity, Ecovision acts as the maintenance provider for the solar PV system on behalf of the panel owners. While we manage inspections, maintenance, and remedial recommendations, we are contractually unable to proceed with works such as pigeon mesh installation without formal approval from the panel owners. In this instance, the approval process exceeded the usual timeframe of approximately 12 weeks, which was outside of our direct control.
We can now confirm that approval has been received from the panel owners and the works have been booked in accordingly.
That said, we fully acknowledge that our communication throughout this process did not meet the standard you should reasonably expect. While the delay itself was driven by the external approval process, we recognise that clearer, more consistent updates should have been provided. For this, we sincerely apologise.
Your concerns regarding health, safety, and potential fire risk were taken seriously throughout and were logged, escalated, and shared with our Account Management team as part of the approval request.
As discussed, we will also provide a further email summarising the above for clarity. This will be issued to you by close of business on 06/02/26.
Thank you for your patience while this matter was resolved, and we appreciate you raising your concerns with us.
Rob was extremley polite
Rob was extremley polite, very helpful, explained every thing he was doing and what was needed in the future. Rob is a credit to Eco vision. Hooe he does any future work.
30 januari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi Duncan, thank you for the feedback, it's great to hear that Rob was helpful and polite! We shall pass this feedback on.
My experience with Ecovision
The engineer who came to the house was Kevin O'Malley. He has been to us beforeand and and is an excellent advert for Ecovision. He is very competent, explains what he is doing and is always friendly and helpful. The only problem was having to wait several weeks before we were able to get a visit, maybe he is too popular! Many thanks to all concerned, a job well done.
22 januari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear such positive feedback about Kevin, he really is a credit to Ecovision, and we’ll be sure to pass your kind words on to him.
We do appreciate your patience while waiting for the visit. Kevin’s reputation does mean he’s in high demand, but we’re glad the experience and outcome made the wait worthwhile.
Maintanace Appointment
Updated details and arranged appointment
awaiting update of new meter
Details of time and work due sent within minutes of completing call.
22 januari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Thanks for your feedback! We’re glad we could get everything updated, arrange the appointment, and keep you informed while the new meter is being arranged.
Great work.
Great work and explanation.
John Dewen and his colleague.
21 januari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Thank you for writing a review for our engineers, it's great to hear they worked well and explained what work they were carrying out. We appreciate the feedback D.R.
Replace 2G meter to 4G
Our current generation meter required an urgent upgrade from 2G to a 4G meter. Had great communication from start to finish from Ecovision.The process was smooth, professional, and hassle-free. Everything was handled efficiently.Engineer Kevin was punctual and did a great job replacing the metre. His explanation of the work done and the system's workings were explained and much appreciated. Highly recommended!
21 januari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Thank you for such a detailed and positive review Mahesh.We’re really pleased to hear that the upgrade from a 2G to a 4G generation meter was handled smoothly and that communication was clear from start to finish.
It’s great to know the process felt professional and hassle free, and we’ll be sure to pass your kind feedback on to Kevin. Punctuality, clear explanations and taking the time to walk customers through the system are exactly what we expect from our engineers, so your comments will be very appreciated.
Solar Meter Replaced
John and Rob came to replace the meter for the solar panels as part of the Waverley Housing contract. Both guys were exceptionally polite and showed the utmost respect to me and the property.
I am suffering mental health problems but the guys made me and my dog Hamish feel at ease.
Thank you John and Rob, you were brilliant!
21 januari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi Jacki, thank you so much for taking the time to share this feedback. We’re really glad to hear that John and Rob made you feel comfortable and treated both you and your home with such care and respect while completing the meter replacement.
It means a great deal to us to know that they helped put you and Hamish at ease. Creating a calm, respectful experience is incredibly important to us, and we’ll make sure your kind words are passed on to both John and Rob.
Very efficient service and friendly…
Very efficient service and friendly engineer.
20 januari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi Gill thank you for taking the time to write a review, I will pass your feedback to our engineering team.
Great service all round
Ecovision have been a pleasure to deal with. They were happy to rearrange an appointment on short notice when I was ill. John Dewan the engineer was on time, informative, polite and a genuinely nice man. Thank you for your assistance.
19 januari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Thank you very much for taking the time to share your feedback. We’re really pleased to hear that we were able to rearrange your appointment at short notice and support you when you were unwell.
It’s especially lovely to hear your kind words about John Dewan, we’ll be sure to pass this on to him. Being punctual, informative and respectful is exactly the standard we aim to deliver, and your comments mean a great deal to us.
Really good explanation of the work…
Really good explanation of the work done. Nice conversation.
16 januari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi Ian, thank you for taking the time to write a review, we will pass your comments on.
Having had solar panels for 14 to 15…
Having had solar panels for 14 to 15 years. Not heard from anyone until 2025 when we received emails to say a problem and engineer needed.
First one didn't arrive which was frustrating as we had moved appointments and plans thinking that there was a big problem. After contacting customer service on phone told that the appointment had been cancelled. However after emailing customer service who responded within an hour or so a second appointment with assurance that the engineer would contact us if an issue. The service manager explained that the issue was due to 2/3 G being turned off a new meter was required. Would have been great if the letters or emails explained this in first place. However when the 2nd engineer arrived within the appointment timescale he changed the meter quickly and politely, but also explained further work was required....we are still awaiting an appointment for this to be completed. Ecovision is an asset management company . Thankyou for reply pleased to hear but for info
Never received the email to explain reason for visit. Please be aware still happy with our panels and do understand issues.
1 november 2025
Antwoord van Ecovision
Thank you for taking the time to share your experience.
I’m sorry for the frustration caused by the initial cancelled appointment and for the concern this understandably created. We recognise that clearer communication at the outset would have helped manage expectations more effectively.
To clarify, on 09 September 2025 we did send an email advising that Ecovision had been deployed by the panel owner to complete a free smart meter upgrade, as the existing 2G meter was due to be decommissioned, and that there would be no interruption to your electricity supply. However, we appreciate that this may not have been as clear as it should have been, and your feedback has been shared to help improve how we explain this type of work going forward.
We’re pleased to hear that once the second appointment was arranged, our customer service team responded promptly and the attending engineer arrived within the agreed timescale, completed the upgrade efficiently, and explained the next steps clearly. The additional work mentioned has been logged as an advisory follow-up rather than a fault, and we are currently working to arrange the remaining appointment.
As you noted, Ecovision operates as an asset management provider, acting on behalf of the panel owner to ensure systems continue to operate correctly as technology and networks change.
Thank you again for your feedback, it genuinely helps us improve both our communication and service delivery.
Excellent assistance from Stephanie…
Excellent assistance from Stephanie Green very helpful and knowledgeable
16 januari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi Kevin, Thank you for taking the time to leave a review for Steph!
Excellent customer service…
Excellent customer service both from the engineer to the person I dealt with in their offices.
14 januari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Thank you for your kind feedback.
We’re really pleased to hear you received excellent customer service both from our engineer and from the team in our office. We’ll be sure to share your comments with everyone involved.
Thanks again for taking the time to leave a review.
Helpful technician.
Your technician was polite, helpful, and completed the meter change in less time than he estimated.
12 januari 2026
Antwoord van Ecovision
Thank you for taking the time to share your feedback.
We’re really pleased to hear that our technician was polite and helpful, and that the meter change was completed more quickly than expected. We’ll be sure to pass your comments on to the engineer involved.
Thank you for your kind review.
The operative was very friendly and…
The operative was very friendly and helpful and left everything tidy.
9 januari 2026
Antwoord van Ecovision
Hi Debbie, Thank you so much for the review, it's great to hear the meter change went well. We shall share your feedback with our engineers.
Engineer arrived on time
Engineer arrived on time. Explained everything. Very pleasant man
2 januari 2026
Antwoord van Ecovision
Hello Mrs Atkinson, thank you for the review- much appreciated! We shall pass your kind comments on.
Brilliant service
We had the pleasure of having someone who was friendly and helpful John Dewen thank you for all your help.
Really took the time to explain everything and went above and beyond
Brilliant service
13 januari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Thank you very much for your kind feedback. We’re delighted to hear you received such brilliant service.
John will be really pleased to know that his friendliness, helpfulness, and the time he took to explain everything made such a positive difference. We’re especially glad to hear he went above and beyond to support you.
Thank you again for taking the time to share your experience, it’s greatly appreciated.
New meter
Agent was on time, explained what and why the meter needed to be changed and was very pleasant
30 december 2025
Antwoord van Ecovision
Thank you for the review and feedback, we appreciate it.
Good Experince
The Engineer was excellent, friendly and knowledgeable which reflects on the company and it's customer service
29 december 2025
Antwoord van Ecovision
Thank you very much for taking the time to share your experience Abdul. We’re really pleased to hear that the engineer was friendly, knowledgeable, and professional. I’ll be sure to pass your kind comments on to the team, as feedback like this means a great deal to us.
Antwoord van Ecovision
Hello Bryan, thank you for your feedback. We’re pleased to hear that the engineer took the time to explain everything clearly. Providing clear information and reassurance is very important to us, and we really appreciate you taking the time to share your experience.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.