Edward Mellor Reviews 

Marple branch: Agent knowingly withheld information during a purchase, admitted this on the phone just after the deadline had passed for them to not get their commission from their ‘recommended’ solicitors. They knew for 2 weeks that the vendor had decided not to sell, but made sure we had to pay their solicitors before they told us.
Avoid purchasing or selling through these at all costs.

NO stars for this firm…
If it would be an option , Zero star to this company and STAFF...
Edward Mellor company most ever rubbish company. I would not recommend TO anyone to go with them. Very UNPROFESSIONAL. DISGRACEFUL, EXTREAMELY POOR SERVICE, RUDE, DISRESPETFUL , DISGUSTING staff they have. They DON'T know what's good customer mean. Even though I have made a complaint to so called manager Nigel Stephens . He is a worse then other staff. He don't know how to speck with people. They have no rules. NO respect for others. Most USELESS COMPANY. Edward Mellor is complete joke

There have been ups and downs in the process of selling my house, and you need make clear what it is you want and when you want it.
The pricing of my house was spot on by Chris T.
Viewings were supervised by Mellor and feedback was prompt.
Nigel kept me informed on the footprint of Rightmove viewings with the kind of detail I like.
But the one outstanding person at Mellor who finally got me over the line was Tracey H from the sales progression team, based out of the Woodley office.
Tracey understood my specific circumstances, and how I needed to manage the process between Exchange and Completion.
Tracey took ownership of the problem, and directed all parties to get me what I needed - which included liaising with all solicitors and the buyer to get me over the line at short notice.
I would give 5 stars for Tracey herself.
I had difficulty with a previous buyer, which is why its 4 stars - nothing to do with Tracey - but then Tracey took over my file and put it all right.
The fleet of 'Mellor Sold' signs near me is a testament to getting a result.
If you go with Mellor, ask for Tracey to progress your Sale. Highly Recommended.

From start to finish my experience has been unprofessional, poor and somewhere along the line this company forgot that I am overpaying them to provide me with a service. The complete opposite of the company acting on behalf of my new home who have advised and helped us along the way. You could argue that our houses sold, however I would argue it would have sold equally well without the estate agent who actually had little to no interaction with this sale other than the advert. Not once have I had cause to contact these people without leaving being fustrated and quite plainly infuriated.

Was great from first phone call to having the survey and valuation so helpful talking me through everything and one of cheapest compared to what some were charging thoroughly recommended 10 out of10

We went with Edward Mellor for two reasons, alot of people around us seemed to be using them and the fee, they gave us what i thought at the time was a good deal. However, i was promised that after we had an offer on our home, Sally their sales progressor, would look after us and help us throughout our journey. Sally did ring a few days after us accepting an offer and said she'd callback in a month (accepted offer 2/10/23). Well that was the last time we heard from Sally, as she went on long term sick. We spoke to another sales progressor just before Christmas and then we were advised by this sales progressor, she'd be looking after us going forward (from 2/1/24). This sales progressor wasn't based in Northwich but Hazel grove, Stockport way and she was as useful as a chocolate teapot. Our vendors sales progressor from Jordan and Halstead was called Katie and she called me every week without fail, spoke to all solicitors and estate agents in the chain and gave regular updates, we were always told by our sales progressor she could never speak to anyone. We basically had to relay all our knowledge to our sales progressor, as she had no clue, even on the day we exchanged Katie rang us before our solicitor, because even she'd been frustrated for us (we had issues with the bottom of our chain) and congratulated us. Our sales progressor rang about an hour later, to advise our solicitor had asked to release funds, not knowing we'd exchanged. I even went in to the branch mid February to speak to the valuator who we dealt with at the beginning to complain, he seemed to agree and understand our frustration and twice said to leave it with him, i got a text on the first occasion, advising he'd had an interesting conversation with our buyer and then didn't disclose any information and then didn't get back to me (even ignored our phonecalls). I rang the Northwich branch numerous times, if they're busy you go through to a different branch, i was told a few times, an urgent callback would be set and then I'd wait hours or a day or two for a callback. Also we ended up being contacted by our buyer who didn't understand why weren't in the loop and advised questions we'd asked our sales progressor could be answered by herself, so we ended up liasing with her, then until completion. I do have to thank Daisy who although advised she wasn't assigned to our account, did help us out on a few occasions. I advised a few of the staff members that our fee needed to go to Jordan and Halstead as they were brilliant, 100 times better than Edward Mellor. I will not or would not recommend this estate agent to anyone, they took some nice pictures of our house and put them on rightmove and pretty much waited for exhange, for their fees. Disgusting!

I gave them to rent my property. They advertised for one month & did so many viewings. They couldn’t find us a tenant for the asking rent. Now they are asking me to pay them!!!!! Also threatening to send debt collectors. Please be very careful. This is Stockport branch. I still don’t understand why they ask me to pay.

A house sale of two halves.

Sales team were excellent at the Reddish branch especially Millie. Kept me well informed, really friendly when called in branch.

After Sales team.
Extremely poor service, lack of communication, I had to contact them to find out what was happening. It was only after I gave them an ultimatum to complete sale and gave notice of withdrawal of sale that the ‘sale happened’. Thankfully my solicitor excellent in chasing my buyer.

Email with more details sent as requested.

stockport office is great! Cant help but think some of these people just want to put out negatives without having any. If you have repairs, unless URGENT and illegal to live with, they need permission from landlord to fix to make sure the funds are there. Make sure you understand this before tarnishing a company's name! Stacey R was lovely too.

I recently sold my property via the Woodley office and can honestly say that from the first contact to the last, every member of staff deserves a 5 star rating! Hollie valued my house and within a week of it going on the market, I received 2 great offers. Amber was amazing throughout, as were colleagues from Marple and other offices. The sale went through without a hitch and Tracey progressed the sale resulting in a 10 week completion! I could not ask for more and would highly recommend them. In fact, we are now in the process of selling my partner's home as well, we were that happy with the service. Highly recommend!

I have been with several estate agents over my period of renting, Edward Mellor as poor as the rest. I'm a great tenant,rent paid on time,keep property updated and immaculate but unfortunately e Mellor are extremely poor on repairs (unless emergency) I have several ongoing minor repairs,even pre covid repairs, nothing dealt with despite numerous phonecalls. I even have an outside wall ready to collapse for over 2 months, boiler for a year,the list is ongoing. It seems Estate agents don't look after their tenants. Good tenants should be respected and looked after but money and greed is all they seem to be about. The renting market is not a good place. Overpriced and ridiculous.

Received great customer service throughout the process. Can't fault the team for their efforts with the initial valuation, good quality photos and video tour, and general correspondence. Despite the chain collapsing (through no fault of theirs), the team were quick to get our house back on the market and re-sold. We experienced a few hiccups towards the end of the process but Tracey at the Marple branch went above and beyond to get the sale over the line and we really appreciate the work put in. I can't speak for all branches, but would definitely recommend Edward Mellor for sales in the Marple/New-Mills area

Stacey was great, really responsive and quick to arrange viewings. Offer accepted on a property the next day.

Non-existent service. I chased on numerous occasions to ask them to sell my property. Never returned my calls or emails. Absolutely shocking!

We have plenty of experience with estate agents because during the time we have been looking for the right house and our experience with estate agents has not been professional and some don’t even ring you back. We then met a young lady called Daisy. Omg what a contrast from what we had been used to.
Any question we asked she was able to answer immediately and if she didn’t know she would find out and ring you back. She is a breathe of fresh air and has an old head on young shoulders.

Edward Mellor Marple
I’ve sold 2 houses in the past 12 months and the two experiences couldn’t have been different. The first house was mine and sold in Disley with Jordan Fishwick. Elizabeth the sales negotiator was truly brilliant; she was knowledgeable, efficient, friendly and acted in my interests. The second house was my mum’s who passed away during the covid pandemic. No Jordan Fishwick in Marple, so regrettably I chose Edward Mellor. It’s amazing what estate agents promise when they want your business compared to the service you receive once they secure it!
In short, despite raising concerns regarding Angela Hamblett’s competency and lack of effort to progress my sale, the manager Mark ignored my emails and phone calls. I requested the house went back up for sale as the buyer wasn’t in a position to proceed for over 6 months - again I was ignored as they acted for the buyer and not at all in my interests.
The house eventually sold on 29th June 2022. The last contact I had with them was
18th May 2022, informing me searches were back -over 7 months since I was told the buyer was a cash buyer and not in a chain. The buyer was in a chain of 4 other people it transpired.
I paid Edward Mellor £3.5K from the sale and I haven’t received a call or email since 18th May - nothing at all!
Please learn from my experience - selling is traumatic enough, especially when a loved one has deceased, I couldn’t have been treated my callously. There is no excuse.

The worst estate agents on the street, avoid at all costs!!! They lie about the value of your house just to get your business. I had to constantly push for the planning permission plans to be included on Rightmove and felt I was running the sale. They over valued it at £365k - £400k and then over a period of a 1.5 months forcefully tried to reduce it by £75k. They are incompetent and should not be in business. Absolutely useless time wasters!

We purchased a Property through Edward Mellor and would seriously consider doing so again. The agent did not provide any updates on the chain throughout the whole transaction. They couldn’t have been less interested in helping the transaction progress. We had to chase and ask for updates, but were constantly told they had no update for us.
They never contacted our solicitor to check on our progress or if anything was needed.
On the day of completion, we had confirmation of completion from our solicitor at 10:30. At 3pm we had still heard nothing from the agent about collecting our keys. We then rang the agent who had no idea about the completion that day and said they needed to call the seller to see if it had completed (despite the Sellers solicitors confirming the agent had been contacted in the morning to release keys)

Frankly it was appalling service and I’m not too sure what they got paid for.

I sold my house through the Edgeley office, very pleased with the advice and communication. They asked questions about why I was selling and what was important to me and then we discussed the price and marketing ideas. They got it spot on, viewers within a few days and two offers right after that.
The sales process took a while, but I can't blame Edward Mellor for that, they helped me along all the way.

They are our property managers for a house we let out.
Shockingly bad.
I assume the staff turnover is high because we have a different property manager every few months. Which results in things not being resolved and mistakes happening.
I won't be using them again in the future.