Edward Mellor Reviews 

This is my experience with trying to buy a property with EM…
I arranged a viewing of a flat, and during the viewing, the tenant realised she might lose her home and got upset. EM letting agent hadn’t told her that it would be sold with vacant possession. The viewing agent just rolled her eyes, as if this always happens.

I liked the flat, and made my offer conditional on the repair of some leaks, which was accepted by the vendor. The condition was noted, and my solicitor was made aware of the condition.

Shortly after accepting, the identical flat in the next building came on sale at a lower value, so obviously I was annoyed that EM hadn’t told me another one was coming on the market (just 2 days later). I revised my offer slightly, and was sternly told by the agent to ‘not keep coming back with lower offers.’

About 4 months after offer acceptance, I asked how the repairs were going (on which the offer was conditional). The agent not so politely told me she didn’t know what I was talking about, and whilst on the phone eventually clicked on ‘offer condition’ and found what I was talking about. She then chased up with vendor.

Eventually, we rearranged a viewing when the tenant vacated the property. When I turned up, the agent rang the doorbell, and we waited to be let in. Who was going to let us in? The property was vacant. The viewing didn’t proceed.

When the agency did get the keys, we arranged another viewing, which I had to cancel due to my grandmother being taken seriously ill in hospital. Not a single ‘sorry to hear’ or ‘hope they are ok’. I asked them to send a video walkthrough instead, if the agent is still able to attend. They agreed, but didn’t send the video. When I chased it, they realised that the agent in attendance didn’t even work there anymore…

Finally rearranged another viewing now in the fifth month since offer accepted. Electrics were switched off, and repairs not carried out. I revised my offer shortly after viewing to reflect the condition not being met, and mitigate the risk I was taking on as a result. After discussing with the vendor, the agent was confused as to what leaks I was talking about, and was not prepared to revise the offer down. So that’s it, after 5 months, too close to my mortgage expiration to try to make my point any further, I just gave up on them.

If the vendor has any sense, they will try to sell with a more competent agency. Every phone call was answered as if ready for an argument, like that’s their default setting. The agent just needs to communicate, facilitate a sale, and turn up with keys. They struggled with all of that.

If i could leave no stars for this firm of estate agents I would, use Edward Mellor at your peril,
Make sure you get any agreement in writing as they will deny things said and agreed.
The Stockport branch have acted underhand resulting in our solicitors making a formal complaint

Useless in most areas of dealing with them is easiest to describe them. Previously, when we'd had our home up for sale with them the actually forgot it was available when I made an anonymous enquiry after noticing my details were not displayed anywhere in their Gorton branch. Then when we went on to buy a property from same branch they told us we HAD to get a mortgage quote from themselves even though we'd secured a mortgage which we'd showed them but they refused putting our offer to the owner unless we went through gheir process. Thst smacked of wanting 2 bites at the same cherry to us so we visited the owner ourselves telling her she was probably missing out on offers. She was furious, we got the house but not because they did their job she was paying them to do. Swerve if you can, seriously.

Arranged viewing (after producing proof of funds etc). When I rolled up the viewing had not been agreed with vendor, who closed the door. The agent was very apologetic, and said that he was just following instructions. Days later, we were contacted by the company to see how the viewing went, so the agent had not effectively feed back on the initial failure.

I sold my house last year through Mellors to a developer they knew and had previously done business with,
We quickly agreed on a price, but the sale was dragged out for over 5 months almost costing us the house we wanted to buy,
The buyer of my house was aware we were coming to the end of our 6 month mortgage application, and used this to force me into renegotiating the price,
This practice known as "gazundering" is punishable in Wales & Scotland by fines, but sadly not in England,
Edward Mellors will likely deny any knowledge/complicity, but it felt they were working for the buyer, and not the seller throughout,
They did nothing to help speed up the process or reduce the incredible stress we were put under,
If you must sell via Mellors, avoid accepting offers from developers or cash buyers,
Best avoiding them completely to be honest.

Kate Freer from Stockport auction sales is amazing, she helped us with our first auction. Couldn’t thank her enough. She helped us throughout the process, understanding what we needed to do up until we won our house. Couldnt be happier. Definitely recommend anyone wanting to purchase a property at auction contact Kate at Edward Mellors.

Absolutely awful.My landlord used this company to manage my rental property and I had the worst experience with them. I have 2 children and another baby on the way and have a serious black mould problem in several rooms in my property including my children's room. When I initially brought the mould to their attention with pictures ect they instantly told me it’s a condensation issue without viewing or assessing it attal and that it’s essentially not their problem but after pushing the issue onto them further we later discovered it’s a roofing issue as I expected and still no action was taken for 5 whole months regardless of me calling and chasing up several times a week to resolve it. They have a complete lack of communication or care for their customers and are clearly only interested in collecting the rent.

Very poor service from Levenshulme Manchester branch leaving premises insecure on occasions, lack of communication and real lack of effort on their part of selling property, actually undermine you with buyers to work in the buyers favour to your detriment. I saw one review say one star is too much and I fully agree. This poor service was also followed up by threatening behaviour for a fee they had not earned according to my own legal advice. They threatened if I did not pay they would sell the debt on to a a debt recovery agency who would come and take the money anyway, disreputable company who you cannot trust. Stay away. You have been warned. Just look at all the negative reviews. We can’t all be wrong

Do not use poor service all the way through didn't leave my house safe on several occasions. Poor communication. Use another agent save yourself the stress and worry

Haven't had any dealings with this company other than random phone calls, on calling back I got an answer machine "telling me I'd been looking on Zoopla" then directed to a call centre run by Edward Mellor.
Clearly a very desperate company looking for business, I've never looked on Zoopla and have no need of an estate agency, judging by other reviews on here they are clearly a company to be avoided at all cost random cold calling doesn't reflect well on any business.

Absolute rude staff, unhelpful and sick of been spoken to like I’m something they have trodden in!
Do not use this agent at all cost!
Inexperienced and completely out of their depth!

I would not rate this company. Underhanded unprofessional incompetent and poor communication.
They accepted my offer on a property allowed me to pay in excess off £500 for the survey. Refused to mark it SSTC as they were taking names and numbers of other people interested all along.
This would be ok if they had been open and honest so I would not have had a survey done or pursued it.
Biggest regret not checking their reviews beforehand. I will be pursuing my complaint to the property ombudsman and taking further advice.
Just glad I have everything documented and recorded for evidence

The most useless estate agency I have ever used sold a bungalow and for £ 3500 they did absolutely nothing. No feedback. Never returned calls had no idea how the sale was progressing. My advice is use anyone but these one star is simply one to many. Unfortunately my brother in-law instructed them before I had chance to advise him otherwise. Just look at the reviews and walk away.

Complete joke!!!!!!
Viewed a property, made a offer same day, Edward Mellor assured us the offer would be put forward to the seller, 10 days later no update - I am convinced the offer wasnt even put forward! They came back almost two weeks late advised another offer had been put forward (surprise, surprise) so we then up'd over offer to then be told we needed to increase by a bit more. Growing suspicious we asked them to show us proof that the offers had even been forwarded to be told that the initial offer had been overridden by the higher amount, therefore they couldn't show us the proof!!!!
They were also very very pushy and wouldn't even let us view other properties without showing them proof of funds even just to do viewings!! Total nightmare of an agent - avoid!

Edward Mellor are totally shocking. In 2021, I was left to stay at my elderly Grandad’s for three months with my 4 year old, due to my ceiling collapsing. I had to wait nearly 4 months for a repair, a agent advised me on the phone that I didn’t have to move out of the property, and that I could cook in the dark when I finished a shift at 11pm at night and take a shower at other people’s houses. In August 2021, I noticed there was a rather large crack in the exterior wall in my yard, I reported this straight away. It has not been dealt with and now the wall is the point where it will mostly likely collapse soon. Andrew of the financial department is very passive aggressive, I’m down £525.00 as Edward Mellor wasn’t able to locate my rent payment. The property manager Jade, constantly tenant blames and on several occasions I’ve had to correct them of what’s actually happened. Manager Stacy is also extremely unhelpful and like Jade also tenant blames.

Something as straight forward as putting in an offer is like asking them to fly to the moon. 6 days later and I am not ever clear on whether or not they have even put my offers forward to the vendors. Absolute joke!

Edward Mellor Estate Agents shouldn't be in business.

Utterly disorganised and disinterested.

Mellow's business practice appears to be to employ cheap, low skill labour whilst creaming off thousands for each house sale. I never spoke to anyone vaguely competent. Every phone call was excruciating. Like trying to have a conversation with a decaying zombie.

This is not just my experience. The problems are structural. My brother and a friend had the exact same experiences. We were all pulling our hair out. This is how the business has been built and operates on a day to day basis.

At the key moments when a decision needed to be made I would ask Mellor for their thoughts, insight, recommendations. This is the biggest economic decision of my life (£250k+). I've never sold a property before. The staff at Mellor presumably know more about the process than I do - they sell houses for a living right?! Surely the reason they exist and I am paying them £3k is to benefit from their experience and professionalism?

So I ask: "One offer is from a buy-to-let, one a first time buyer, one is in a chain. What are the pros and cons of selling to each? Should I just accept the highest offer or is one buyer type usually more safe/reliable than the others?"

Answer (I kid you not): "I dunno, what do you think? Accept the one you think is best." !!?!?!!!!!!

This happened more than once. I never received an intelligent, experienced or considered response to anything from any Mellor representative. EVER.

So if Mellor don't provide support or advice garnered from their years of selling houses, they must be pretty damn good at the selling process itself then right?

Wrong.

After the house went up on RightMove I was inundated with calls from tens of random Mellor employees, all from different branches, asking if we were available to do viewings at this or that time or day. Many were asking about times where viewings had already been arranged.

I received so many calls from so many different clueless Mellor employees that I may as well have fielded the calls from potential viewers myself.

Why was this process not centralised. Mellor knew they had all of Saturday/Sunday to do viewings. Mellor knew THEY were doing the viewings. So why are they asking ME about each individual booking? Why is there no booking system? Why didn't they just field the calls, build a schedule in-house and then just tell me what the day looked like? Why am I the point of contact, doing all of their secretarial work? Why am I warning Mellor about their double bookings?!

On the first day of the viewings they sent an 18 year old kid to show people the house. I'm sure he was a lovely lad but he isn't going to be selling the property or providing quality information to potential buyers is he? I'm paying £3000 for this and Mellor is sending round cheap, low skilled labour.

Absolute guarantee if a buyer asked a question his answer will have been 'I dunno'. The exact same answer I kept getting if I ever asked Mellor a question.

So for the rest of the week we showed people round ourselves. These were the days the offers were generated from.

After the viewings we were passed to another section of the office. And from here on in I may as well have been sending emails into a black hole. Responses took weeks. Phone calls not returned.

Ok, so if Mellor are BAD at the process AND the specialist support. Then they must be good at advertising and getting potential buyers through the door right?

Wrong.

All the leads came from RightMove (which Mellor can't take credit for).

At the same time my brother, and a friend, were selling two very similar local 3 bed semis, same build date, construction, style and price range (one even on the same road). Both on Mellor's books.

None of us ever saw any cross-pollination. I very much doubt Mellor informed interested parties about the other similar properties. They are 100% relying on RightMove. Which is fine when the market is busy, but it doesn't mean Mellor are actually doing any work themselves.

THREE THOUSAND POUNDS.

For what? Putting the property on RightMove? Having me do the scheduling/viewings? For zero advice throughout the sale process? For ignoring my attempts at contact?

To this day I have literally no idea what service they performed. For the most part they made things more difficult. A 3rd party that got in the way, delayed, made calls and emails have to take one extra step before reaching the right person. Created confusion and miscommunication.

Thankfully, in a way, the chain fell through in 2021. I pulled the house off the market, in large part because I couldn't bear to pay Mellor £3k, and waited out the contractual obligations and resold in 2022.

Strike's FREE service was not faultless but it was considerably higher quality than Mellor's total absence of service and ability.

Don't use this action site !!!!! Your bargain will not end up being a bargain -but an expensive mistake!!!! I personally will stick with other site like Yopa or Iamsold I will in the future.
Edward Mellor will sell property with a tenent in situ - but please don't expect a spare set of keys for a your Investment Property Lol

Edward Mellor
I’ve sold 2 houses in the last 12 months and the two experiences couldn’t have been different. The first house was mine and sold in Disley with Jordan Fishwick. Elizabeth the sales negotiator was truly brilliant; she was knowledgeable, efficient, friendly and acted in my interests. The second house was my mum’s who passed away during the covid pandemic. No Jordan Fishwick in Marple, so regrettably I chose Edward Mellor. It’s amazing what estate agents promise when they want your business compared to the service you receive once they secure it!
In short, despite raising concerns regarding Angela Hamblett’s competency and lack of effort to progress my sale, the manager Mark ignored my emails and phone calls. I requested the house went back up for sale as the buyer wasn’t in a position to proceed for over 6 months - again I was ignored as they acted for the buyer and not at all in my interests.
The house eventually sold on 29th June 2022. The last contact I had with them was
18th May 2022, informing me searches were back -over 7 months since I was told the buyer was a cash buyer and not in a chain. The buyer was in a chain of 4 other people it transpired.
I paid Edward Mellor £3.5K from the sale and I haven’t received a call or email since 18th May - nothing at all!
Please learn from my experience - selling is traumatic enough, especially when a loved one has deceased, I couldn’t have been treated more callously. There is no excuse.

Very disappointed. Me and my husband we are registered with Edward Mellor for some year now. We are first time buyers and we're looking for the house which will meet all our expectations. My husband after viewing of some houses was cold fussy just because he didn't like the house, like it wasn't what we are looking for. And when finally we found house we like we put our offer. After that we need to chase agents to call them just to find out updates, if we were successfully or not, they couldn't say streight that house went to another buyer. It always was excuses about person been on a meeting or just passing calls on another person. Allways saying will get back, but never happend!!! Very unprofessional!! Very disappointed!!! For people who's looking to buy house from this agency, be sure you never will get to buy house you want, never!!! When they write price in region, it means guid price and you will need to put thousands and thousands, like you would buy house on auction and the biggest amount would win. That's their style!! Even if you would put 20 000 on a price its still won't be enough to get the house. Company love money to much! Don't care about clients or they needs or wishes. Just want to push dodgy houses on people. My advice is avoid, avoid, avoid!!!!!