Edward Mellor Reviews 

This is the worst agent we have seen and I am not surprised by the overwhelming majority of negative reviews here.

We drove a long way spending a lot of money to just view a house. Since the property has been on the market for a few months we asked before the viewing if there’s scope for negotiation and they said yes and gave us a range. After the viewing we made an offer and to our surprise there was no sense of joy, but instead they started questioning our affordability. I already said we had an offer on our property and we have an MIP in place from our independent mortgage advisor already. They then asked me which agent our property was with and I gave them the details of the two agents. We waited two or more days to hear back. I had to call and email them multiple times to get a response. I have never seen anyone having to wait for so long to hear back after an offer. When we finally got hold of the agent she said “WE HAD CALLED YOUR AGENT AND THEY SAID THERE IS NO OFFER ON YOUR PROPERTY”. I felt insulted at this point and questioned myself whether this was discriminatory just because we are of a different race. I still patiently told her that she called the wrong agent to which her response was not “sorry” but instead she asked for my contact at the other agency. At this point I felt insulted and annoyed and asked her “Her vendors have not found a property yet to move to so why was she asking us all these details before even looking at our MIP”. She ignored my question and instead just started saying there is a different offer on the property and I should up my offer. I was surprised because we asked them particularly whether there were any other interested parties and their answer was NO and so we felt like they were trying to play a bad game here. I made a higher offer anyway as we liked the property and did not hear back again until I chased them continuously. After she got back to me she did not mention about the other offer and just said that the vendor is looking for a certain range. We upped the offer again and said we need a swift response. Next day we got a one line rude response saying they have accepted offer from someone else. If there was a genuinely alternative offer then it’s okay but the way we were made feel was we felt quite insulted.

After meeting every possible revised offer demand from them and given there was no other viewing or offer that we were told off and when I asked what was the accepted offer amount there was no response and given they insulted us by contacting our agent behind us, I felt like they were trying to get rid of us from the beginning because of our RACE.

We're tenants, our property is managed by Edward Mellor.

Right from the start there has been problems. First, they were delayed giving us the keys for the property as on the day we were due to move in, we were sat outside our old property in the moving van ready to go with no word from them on what time we could collect the keys. Eventually we rang ourselves to query and we were told that the property manager "hadn't got round" to dropping them off with the agent in order for us to collect. It was 3pm at this point with 2 hours of business day left but apparently he was AWOL and it would now be the next day for collection. This rendered us homeless for a day.
That was day 1.

When we moved in, there was a key snapped in the lock on the back door. We ended up changing this ourselves as the property manager never answered the phone.

The front door handle was stiff to the point of needing all your human strength to turn it to open it. Again, we had to fix this ourselves as they never responded to the maintenance request. When we took the door handle off, just loads of broken metal poured out of it, the whole mechanism of it on the inside was broken, shattered and decomposed.

The gas meter is outside the property, which isn't the safest to begin with, and the door on the front of the meter box was smashed off, allowing in rain water, mould and insects. Again, we fixed this ourselves because they didn't respond to the maintenance request.

They arrived a week after we moved in in October with diggers and bulldozers and ripped up the entire of the back garden saying the landlord has pledged to build a new patio and lay new turf due to it lacking any TLC for a few years. So the diggers ripped it all up and dropped 50 tonnes of ground gravel down...and then just left it like that! It's been 7 months and they haven't returned to complete the job, so the back garden is completely unusable. We queried when the work would be completed months ago, they replied saying work would resume on March 10th and I should stay in to let them in. Nobody showed up. It's now May and nobody has been to finish the work or been in touch.

A fence panel was torn down during storm eunice 3 months ago, we registered a maintenance request as we were keen to get this repaired due to the neighbouring property having a large pit bull type dog that we didn't want coming through the empty panel due to us having 2 small children. They said they'd get a quote for a replacement panel and get back to us. As I said, it's now been 3 months and nothing and the fence is still broken.

They're constantly emailing us saying rent is late when it isn't, and every time we have to send them screen shots of our bank transactions showing the rent paid in full and on time.

We recently recieved an email with the following contact details to contact the maintenance manager, and I kid you not - this is what we were sent -

"Phone number 1 - ........
Phone number 2 - ........
Phone number 3 - ........
Email - nomail@nodotcom!"

Erm...I'm trying to just type the facts here without being unpleasant but it gets harder and harder as time goes on.

What I will say is that prior to moving in, our dealings with the agents in branch was great. The girls there brill and really helpful in assisting the application and referencing processes and fine tuning details of the move. It seems to be that once we moved in and the agents no longer deal with the property - and that gets transferred over to the responsibilities of a property manager - THAT'S when all the problems started and unfortunately, those problems don't go away unless you sort them out yourself at your own cost!

This is the worst estate agents I have ever dealt with. As a buyer on this occasion I am just glad it’s not me paying them as I would begrudge every single penny!
I have three words for prospective clients, avoid,avoid,avoid!!
Their communication is dreadful, you ring “Sorry not available, will get him to call you back” Never happens!
They don’t even reply to emails from our solicitor.

We are cash buyers,no chain and it has taken nearly 6 months to complete the purchase!!!

If you find that must have property and Mellors are the agents DO NOT use their recommended legal team, we did and had to change after two months as they had a cyber attack but neither they or Edward Mellor informed us of this and they did nothing for six weeks.

If I could give no stars on Trustpilot I would.

Awful. Have been selling my Mother's house for a year. Told us the buyer they found was not in a chain. We are still waiting and have just found out the buyer is in a very long chain. We could have sought other offers. When it's sold, I'm refering them to the Prpoerty ombudsman for unprofessional conduct and will seek compensation.

Shocking company. I'm of a mixed background. I have friends from all backgrounds around the world. When I tried buying in an area from UK background, they were slow and tried putting me off the sale. Same happened with my African friend. Yet they were falling over themselves to sale to clients from UK background. Avoid at all costs!

I had James Stonehewer from Edward Mellor completed the valuation of my property back Last October, he is fantastic, polite and professional, which made me decide to appoint Edward Mellor as selling agent.

When the offer was accepted, initially everything went well. However when the sale progression team took over, the nightmare started! Here I have to mention Jackie Stirling who is in charge she is totally a time waster!!! In two and half months time, she had no communication no contact to solicitor to me, no update. I tried to contact her several times, she was either in meeting or she was not available. The receptionist confirmed me she will call me back however it seems not happened.

Before Christmas, I spoke to her eventually in the regards to the sale progress, however she told me very rudely I should ask from my solicitor instead. Then I explained her my solicitor has not had any update from the buyer side, so wondering if she can trace from the buyer side. I could feel she was in reluctant mood but she said she would update to my solicitor. After Christmas, I rang my solicitor asking if Jackie had contacted about the progress, he said she has not. I left no option but rang Edward Mellor again to work out the situation. Then Jackie made an excuse saying she could not get hold of the buyer.

In that evening which was 5th Janurary, she contacted me saying the buyer could not continue the purchase anymore... ... Which was absolutely shocking and gutted!!! Then I questioned her when did she contact the buyer or his solicitor last time and what the conversation was. And whats the reason the buyer dropped out after two months sale process taking place. The most annoying past is the buyer had not had any valuation placed in the past two months however she was not aware. Finally she only told me she would need to look back the record and provide me in details. As I've expected, her further response has never happened......!!! There was no apology but lies to get herself covered.

I am very concerned to Edward Mellor, the salesperson like Jackie whose title as sales progression advisor literally has no idea about how the sale has been progressed. It that a joke? is she inept or is she too proud, or is she not bothered at all??? Thanks for doing nothing however try to walk away with extortion from people!!!

Truly one of the worst sale progression customer service experience I have ever had!!!

Stay away from them time waster manipulative staff they only work for their commission don’t give equal opportunity rubbish estate agent

Stay away from this Estate Agent if you can. Poor customer service and very rude behavior. Went to view a property and their customer service was as poor as it can be. Just made us feel like they are giving us a favour by letting us view the property. When asked to have another look into property we were refused straightway despite no one else being there to view. The guy was so rude that he slammed the door even when we were talking. Stay away if you want a peaceful renting or Buying experience of property

We're renting a property through Edward Mellor and it's the worst experience I've ever had with a letting agent, and that's saying something from some I've had in the past.

They don't respond to issues. I haven't had a response to the formal complaint I raised 3 months ago. Only fixed a hole in the roof that was leaking onto the landing after we sent them photos of the water pooling in a light bulb! House we moved into was dirty and had building materials left around. Absolutely no customer service skills or general decency at the place at all.

They can only handle one issue at a time and you have to repeatedly call and email to know the status and get them moving. They're appalling. They claim it'll take 48 hours for a manager to phone you back - must be because they're busy with complaints 24/7. Avoid avoid avoid.

Would stay away from this estate agent would avoid at all costs they didn’t get back to me when I was intrested in a property despite sending them ample evidence.

The lady I spoke to me assured me that they would be touch never heard anything despite me ringing multiple times.
Very unprofessional .

Astoundingly incompetent. Their lettings procedure is just bizarrely, illogically convoluted and complex. Our estate agent requested last-minute documentation and referencing the day before we were due to move in, and I had to leave work to go home and find the relevant docs. Everything they asked, we provided within minutes of receiving the request, but they took so so long to process anything, and asked for the same information again and again. I had a removals van booked weeks in advance, which I repeatedly reminded the estate agent about, and yet we were only able to get the keys the morning of the move. If they were letting a castle in central London for £20 a month, I wouldn't touch it because it wouldn't be worth it to endure their ineptitude.

I would not recommend renting out your property through Edward Mellor. They have managed my property for 6 years charging £90 a month. They have been appalling and rude, ignoring calls and not returning them when promised. All they are interested in is the £’s and no service to accompany this.
Shocking company!

I have. Bought & sold a few property's over the years but never had a bad experience like I have had with Edward Mellor Estate agents if you don't mind losing money on serveys I was a buyer of one of there property's I had a verbal agreement with this estate agents once the servey had been done the house would be sold subject to contract & I would proceed with buying..... Guess what after the servey they broke the verbal contract & carried on selling the property which wasn't agreed before I payed for the servey.... My advise to prospective buyers & SELLERS BE WARNED NOT A GOOD FIRM TO DEAL WITH.

Used edward mellor to put our house on market was on for 3 months not one offer, photos were badly done no help in actually trying to market/sell the house kept trying to reduce it for easy sale not helpful in achieving a good value, director rang to find solution and arrange a meeting never followed it through.. would not recommend absolutely useless not one to write harsh reviews but this was so frustrating service and for the higher cost.

Try to rent house thro mellor is impossible
Found the house but mellor never answered a single email and don't bother with phone calls ,oh she's off today someone else will ring back NEVER
Doesn't head office shake them up or are they as bad?

They don’t communicate with each other, don’t reply to emails, poor customer service, bad attitudes. Badly managed. Contacted Ombudsman. Put your dissatisfaction on social media! We got our deposit back the same day! Useless!

I was interested in a property but hadn`t had a chance to look over the legals properly. 10 minutes before the auction ended had a call about all the great reasons to purchase this through Edward Mellors Auctions. Looks like i now have to serve a section 21 notice that could take 6 months to remove the current tenants as they are not responding to messages. Buyers beware

If you are thinking about paying Edward Mellor to manage your rental property, you may as well do it yourself!

Really poor communication across the board, no relationship or communication with the tenants (my tenants hadn't been spoken to in 10 months!), unable to supply simple documents on request such as contracts, lack of guidance and support on simple matters, the list goes on...

Issues raised with them but continued.

Shockingly poor - they give estate agency a bad name. We tried to buy a property through them. Chain-free so should have been simple. Their greed and appalling "sales progression" caused the purchase to break down. To rescue the deal they then promised faithfully to work diligently to complete at pace. They broke that promise big time. Missed two target exchange dates. By the third date, they still hadn't arranged for their vendor to have his most basic paperwork in order. We had repeatedly asked them to make the vendor aware that this was going to cause chain collapse. It did collapse - the vendor appeared surprised and claimed that Mellors had not told him about the problem. As a result, we had a day to arrange last-minute storage for the contents of the house, find short term accommodation, and have lost many thousands in mortgage penalties and associated costs. Icing on the cake was an email the next day from Mellors saying they still hadn't got the paperwork in order to be able legally to sell the house but they were going to put it back on the market anyway and for more money, so essentially a great big "screw you" from them.