Einhell UK Reviews 1.394

Absolutely first class service.
They were most helpful with an issue I had with a seized bolt
Would I buy other products from the company
Most definitely

My hedge cutter developed a fault towards the end of the warranty. Customer service was communicative and helpful throughout the process resulting in a no quibble replacement.

Just purchased an einhell rasarro 42cm cordless lawnmower-36v.
You only have to assemble the main push handle and the grass box handle.
The main push handle has to be assembled is an exact orientation which is not really mentioned. You have to work it out for yourself.
I assembled the grass box handle snap fit at one end and was unable to fit the other end. I had assembled it the wrong way round. This is not pointed out in the instructions. It was very difficult to remove the handle and put it back.

Great service from Candice. I had lost a not so trivial screw and locking nut, a small part, but important for my hedge trimmer to function. I emailed Einhell with the details and Candice very rapidly and efficiently put the parts in the post to me. Problem sorted.

Incredible customer service after a transformer went wrong on my Freelexo robot mower, had a replacement in the post the next day. Great communication from Emily, and a perfect solution to the problem.

Prompt and useful information provided. After a few questions, advice was sought from one of the engineers who provided a solution, my problem was resolved

Upon finding small part broken on recently purchased cordless lawnmower, I contacted Einhell customer services to get a replacement under warranty. Staff were very friendly and helpful, and despite sending the wrong part initially, the right one was sent on second attempt (they were very apologetic about their error). Always good communication and polite.

Excellent customer service
I had ordered a strimmer from Amazon and very pleased with it, however the flower guard was missing.
Customer service responded immediately and sent a replacement
Very impressed

Personally, I found the service from Candice at Einhill was excellent. She gave me instructions on what to do and answered my queries about the service as required. Based on this I am considering purchasing more items from them. Plus, I believe the batteries can be interchangeable with some of their other products. Further, they seem to have a good guarantee just keep your proof of purchase etc.

My experience of Einhell UK is nothing but fantastic the happy voice of Candice was a joy to hear. I phoned up in a panic as some light fingered thief decided to take the Grassbox off my wonderful Lawnmower while i was getting petrol, why they did it is beyond belief. after a discussion with Candice the suggestion was made that she would contact the service department about a secondhand box and like a fairy godmother within 30 minutes Candice called to tell me that they had found a box for me and at no charge have dispatched it to me.Now that is what is called service to a customer Thanks for all your help Candice you deserve a rise

The screw on the arms of an Einhell mower fell apart after the fifth or sixth use so I contacted the Einhell office to request replacement parts. Staff were friendly but not quite as efficient as I had hoped, it was 24 hours before they told me exactly what details they required (which they could have told me about on my first phone call). Then after I chased a couple of times I was very grateful that they could supply replacement parts two days later. I am disappointed in the construction of the arms of these mowers!

An eyelet snapped on the petrol mower I bought last year so I contacted the company who promptly sent out a replacement part.
Speedy service and highly recommended.

It's easy to rate a company well when your tools work. When a company really shows their true nature is when they don't. Our compressor which is 2.5 years into it's 3 year guarantee, has died and neither Amazon or Einhell want to know. We have been passed back and forth between them so much that we're like a well worn tennis ball. Amazon said Einhell held the warranty, Einhell said Amazon had it - blah blah, we've all heard the story. But todays finality was particularly harsh after all the to-ing and fro-ing. The email reply requesting help under their 3 year warranty simply said "einhell has rejected your claim" and a subject body that finished the matter by stating: Customer needs to return to Amazon as it was purchased from EU S.A.R.L (as stated on receipt) they hold the full two year warranty.

All this despite the fact that Einhell have plastered all over their site that they give a 3 year warranty on their tools (or this one at least). Which isn't unusual; even Lidl have happily taken products back in the 3 years when needed. It's rare we have experienced such poor customer service from such a reputable brand. I recently purchased another Einhell piece of equipment, after this experience i'm really regretting it.

Next stop the Ombudsman I guess, who will hopefully force their hand. There aren't enough hours in the day!

The motor on my Einhell lawn mower developed a fault. I contacted customer services who arranged for a box to be sent out prior to its collection, then duly collected it and a replacement was sent out to me in a matter of days. At all stages, the staff I spoke with were helpful and efficient, as was the actual return and replacement process.

1. I rang Einhell to seek help with ordering the correct spare part for an accidentally damaged machine.
2 I was given clear information about which numbers on the maker's plate were needed to identify the machine
3. I received inside 2 minutes an email with a diagram showing part numbers so I could order the right spare part plus a link .
4 Ordering form the Einhell website was easy as a result.
5. The machine (a trimmer / brush cutter) performs better than previous ones I have had.

Refreshingly helpful efficient and friendly service from Emily. A spare part was dispatched straightaway.

Thank you.

What a fabulous super prompt response I had to an issue over a locking wingnut coming loose whilst in use and lost ! Very professional service with a personal caring approach which was really appreciated. Replacement part arranged to be sent and received within 24 hours...perfect. A really refreshing approach to customer service..Thank you

After second use of a new strimmer, a plastic part cracked and fractured. Contacted Einhell UK as the unit was new and under warranty, and Candice walked me through the process, explaining what to do. Within a few days the problem was resolved and the new part arrived. It's great to know you have support that leads to a positive outcome. Thank you!

Needed a replacement pull starter for an Einhell petrol lawn mower. I had tried two third party suppliers first but neither replacement part fitted. Einhell's UK customer service department responded very quickly and I ordered from them, with the item being despatched from Germany. Unfortunately, when it arrived it too didn't fit. (I suspect there are two versions of the part for my mower model, depending on when it was manufactured, and I had been sent the "other" one.) That was disappointing but, when I let them know, they really pulled out all the stops. While investigating what had happened at the Germany end, and without waiting for that to reach a conclusion, they sourced the right part in their UK warehouse, despatching it that afternoon. It arrived the following morning. Sorted. I think the customer service in response to the initial mistake was superb and, on the strength of that, I wouldn't hesitate to recommend Einhell.

Have just purchased an Einhell lawnmower and didn't know how to register the Warranty. Rang their CS and having spoken with many companies' CS, couldn't believe how professional, polite, courteous, patient, knowledgeable, informative this company is, didn't think such CS existed any more! Thank you 😊