Einhell UK Reviews 1.394

I bought a strimmer which was listed as refurbished but impossible to tell from brand new. There were a couple of screws not included but on contact with customer services, Candice, these were sent immediately. It's a real pleasure to deal with a trustworthy and efficient company.

My strimmer tag connector fell off so I contacted the help desk. What followed was the best customer service experience j have had for a long, long time. Via email I was asked to send photographs of the fault area and model number. Within a day or two I was I asked for my full address and a part was sent to me free of charge. I was 'wowed' by the exceptional service. I'm back up and running again now after a 30 seconds refit. Well done Einhell!!!

I had an issue with my lawnmower. I contacted their support pages. They were quick to suggest solutions. We narrowed the issue down to a fault and they sent me a replacement free of charge. Extremely helpful and would recommend.

My contact was via email with a person called Eddie, who was efficient and knowledgable.
Very prompt replies and a solution reached within an hour.
Received the missing part very quickly.
Never had service from a remote department this good!

Very responsive and quick to resolve the issue.

I telephoned for advice on 6 May about which cordless mower to buy. There was a temporary issue with the Einhell phone lines, so because I was visiting my son in Upton I visited and Connor could not have been more friendly and gave me great practical advice about the best lawnmower for my needs and advice about spares as well. He really is a great ambassador for Einhell.
Yesterday (20 May) I spoke to Candice regarding the 'free battery' offer and she was also super helpful. I will now be buying a strimmer and hedge trimmer safe in the knowledge that there is excellent pre and post sales support. Many thanks.

Had some missing spares, they replaced them quickly. Great service. Thank you.

Excellent company had a lawnmower cord less
Excellent service very speedy delivery I would recommend there lawnmowers. 👍 thank you

Very efficient service. My lawnmower was collected fixed and returned within 2 weeks. Great customer service.

You only know how good a company is when things go wrong!

**Rating: ★★★★★**

I’ve always believed that any company can ship a box when everything is going smoothly, but you only see the true measure of a business when things go wrong and they have to step up.

I’ve had a few technical issues with my last two mowers, which could have easily turned into a massive headache. However, this is where Einhell really proved their worth. Instead of getting bogged down in endless repairs or making excuses, they took ownership of the situation.

I’ve just received a brand-new retail unit—factory seals intact—shipped out to resolve the problem once and for all. It’s a huge relief to deal with a company that values its customers enough to offer a proper solution rather than a quick fix.

The communication from Ash was excellent throughout, and the logistics were handled perfectly. If you want the peace of mind that you’ll be looked after even if the unexpected happens, I couldn’t recommend Einhell enough. Truly a class act.

I had an issue with a recent purchase and contacted customer services rather than returning the product to the store. They were very helpful and quickly supplied a replacement part.

To date I have bought 4 einhell tools and all gave been very good.

Would recommend their products and customer support

Excellent service and Candice in aftercare sorted my query with my strimmer immediately. Thanks Candice for your diligence and quick action. Strimmer works fabulous too. Thanks

Have a number of Einhell products, as I consider the quality, value, and the before & after sales support to be excellent. Recently purchased a lawn spreader via Amazon and found a small component missing. Could have returned everything to Amazon but the product was low cost and didn’t warrant the cost of replacement, so contacted Einhell, and almost by return I received the missing item. Just another example of Einhell’s after sales support.

I have some Einhell hedge trimmers I bought about 10yrs ago. They have been great and reliable. The other day the motor brushes had worn out so I contacted Einhell and they quickly replied with details of replacement brushes. I am amazed with their great service.

Mower motor problem. Collected following day by carrier (must be boxed so keep all packaging and receipts). Fixed and returned within 5 days. Exceptional and swift resolution under warranty. Might be worth considering informing customer of work carried out before returning it. I wasn't sure whether it had been fixed or not.

Fantastic and professional service . Emmy was quick and efficient . I’ll recommend to my friends at 10000%

I had a problem with my Einhell Brushcutter, my case was handled by Emily in a very helpful and professional manner.
In no time at all my problem was sorted and my machine is up and running again (as good as new).
Great Customer Service !
Would recommend to all my friends.

I am relatively new to using Einhell products. After researching cordless lawnmowers I chose to order their smaller battery lawnmower through Amazon and am delighted with my purchase. After receiving and using my mower I am still really pleased with my choice, it arrived well packaged and was easy to assemble. I ordered their smaller battery pack and it charges quickly. The cutting box fits and works a treat. Their customer services responded quickly to a query I raised regarding the extended warranty and the folding handle. Would I recommend Einhell? Yes definitely. I am very pleased with my purchase.

As I live on the Wirral I dropped my belt sander into the arrowe park repair centre - the repair engineer was amazing and my sander was repaired and mailed back to me within one day !! Einhell are great and I am so glad I have 7 other einhell tools. - many thanks Einhell repair shop

I had a query about my lawn mower, had a prompt reply to my email and your staff were able to help me with a replacement carburetor. I cant thank them enough for the help and support they gave me.