Einhell UK Reviews 1.394

Received item ok. Had an issue with an arm. Contacted them and they sent parts DPD next day and issue resolved without questions
Great service and great communication

Einhell customer service was, without a doubt,the best Company I have dealt with.
Got no help from UK companies but I Immediately got satisfaction with Einhell. I was given such a lot of help, especially as I am 77, and was able to order the exact part I
Required. Brilliant customer service

Always great service from Einhell UK and my most recent exchange with Candice personified their fast, positive approach to dealing with even small issues.

I have quite a few Einhell products and a couple of batteries and I do love them. Solid, reliable and well made and the battery last long and charges fast.

The lady called Candice Helped me arrange a pick up for the Lawn Mower I bought but couldn't get to work. She was so helpful and patient. It isn't easy when you are alone and a senior citizen.

I have bought many garden tools from Einhell and when I had a problem with one and needed a part that I couldn’t trace anywhere within days of contacting them they sent the part out to me

I had some rubber feet missing off my table saw and without any issue I contact Einhell directly and they sent me some replacements out .Great Job! I have been using Einhell powere tools for a few years now and i find them really good value for money as well as well made products.

I needed to make contact with Einhell customer support with a query - and I have to say that I received excellent pre-sales customer care and advice.
Talking with a real human - who did ask that they could to assist. A refreshingly positive expense

I have to say, I received my parcel from Einhel last Friday.
I wrote Friday evening, Candice wrote back to me Saturday morning, keeping me informed.
Today, Tuesday, I received bolts I needed, so very good follow up and thank you

Having bought an Einhall mower from Amazon in June 24 a fault has just developed and as i thought it may be out of warranty. I emailed Einhall and Emily in their customer services replied advising as bought fro Amazon it would have a 24 month warranty and supplied me a phone number to contact. I am pleased to say that through this my old one is being replaced this week and the old one collected. A big thank you to Emily and Einhall for putting me on the right track instead of passing the buck.

Needed to use warranty when mower stopped working.
Excellent customer care, nothing too much trouble . Sent me box to pack it up in and arranged collection .

I managed to break a part of the blade mounting on my cordless mower. I contacted the Einhell repair service and they supplied the part within a couple of days free of charge and I was able to repair it myself.
The mower was under warranty but the damage was probably not covered under the terms of the warranty. If I returned the mower for repair I was looking at an expensive bill for what was a small part. The flexibility of the team helped me save time and money and they responded without fuss. Thank you.

The response time was really quick, I was given the name of who was dealing with my request. I was helped at each stage of the unfamiliar process. I felt the responses were patient, understanding and willing to help.
The solution was successful and I was surprised how quickly I was helped.

I contacted Einhell when a part broke on an electric bandsaw I bought a couple of months ago. They replied very quickly, spoke to the engineers who were able to send a new part out. Dropped one star only because there was a delay while waiting for an update from the engineers, but happy with the service nonetheless.

My experience was great my charger stopped working. So I contacted einhell and they where fantastic with me and got me a replacement part I desperately needed and can’t thank them enough

I had a problem with my Einhell Cordless All purpose saw which was a couple of months out of warranty. I contacted Einhell and they arrange for me to return it for a repair, then I got a message to say they were replacing it with a new replacement. From returning it and getting it replaced was about 5 days which is excellent service. I think most companies would have said sorry its out of warranty tough luck.
I cannot praise Einhell enough for their help in sorting out my problem.

I had a problem with my Einhell battery lawnmower. one of the batteries would not charge. I rang the customer services and spoke to Emily who had a heart of gold and the patience of a saint. She talked me through filling in the warranty claim form on line. waited until I had sent it, checked it and told me it was all ok. The delivery van was ordered for the next day to the faulty item.

I got excellent and prompt service from Candice via email, however the initial impression on line was that carriage charges for parts can be excessive…but five stars for Candice

Able to speak with a person who was incredibly helpful and knowledgeable

After a hiccup with a product, I received prompt,and very helpful service from Einhell. Excellent communication and a speedy resolution.
Buy with confidence that after sales will be there for you.
Recommend.

Really helpful (Emily) and went to great lengths to resolve my problem with a part of my hedge cutter.