Einhell UK Reviews 1.394

I had a defective garden shredder within it's two year warranty. I mislaid my receipt but einhell offered to repair and resulted in them sending a new replacement.

When my chainsaw went wrong they collected and repaired it very quickly.
The staff were very polite and helpful I could not fault them which is unusual in this day and age.
One of the best firms I have ever dealt with.

I had a small issue with my Cordless Lawn Mower GE-CM 43 Li M after it had run fault-free for over two and a half years. The product itself is solid and works very well, and the issue was handled quickly and smoothly. Customer support was helpful and responsive, which made the process easy and stress-free
. I’m extremely happy with the outcome and would definitely recommend Einhell products again.

The key supplied was the incorrect part. The service department sent out the correct part immediately and it arrived the next day. First class customer service from Emily.

We had an issue with our sump pump. The issue related to the float which acts as the on/off switch. We contacted the company directly and they were great. Very responsive. They dealt with the issue swiftly and without fuss. Couldn’t recommend more highly.

How my request for the spares I required, the customer services operative Emily I can't rate high enough is excellent.

I had an issue with my Einhell electric chainsaw. I contacted the Customer Service Team by email who gave me a ref number.
The item was collected and the very next day I received an engineer's fault report. The fault on the item was rectified and returned to me promptly.
I was kept informed of the progress by the Customer Service Team at every stage of the process. Infact, I would go as far as to say that dealing with Einhell was second to none.
Thank you.

I needed a replacement collect nut for a rotary tool. Within a week I had a new part, supplied direct from Germany and free of charge. Excellent customer service!

I needed a part for a 12 year old Einhell Scarifier. The part was supplied to me within 2 days at no charge and was included as part of a much larger assembly. Responses to my requests were more diligent than I have encountered for many years so I am pleased to share my experience.

Have found Einhell receptive to my issues - few as they have been with my many Einhell tools and items.
Using a single power source makes life so easy - from cleaners, lamps, mower, glue-gun, and so on.
Quality and reliability are my main demands for any product or service, and would immediately abandon such if let down. That will never happen with Einhell, I feel.

I had an issue with my robot lawn mower after the guarantee had expired. I contacted the UK service centre and Emily replied to my emails promptly- going well above my expectations to fix my problem.
Huge thanks to her, and the team.

Emily, the customer service lady was brilliant with a fast reply and very helpful.
The company has offered to send a replacement part free of charge as a good will .
Im just waiting for the part to arrive.

I am surprised that this company has such a high rating. BEWARE. I have probably a dozen Einhell tools of various sorts - hedge trimmers, garden multi function machines, leaf blowers, drills etc. I was attracted by the interchangability of the batteries. Generally, they are satisfactory light domestic machines. But, don't be misled by their so called warranty. I usually register my new machines to get the benefit of an extended 3 year warranty. By return, you will receive an email with the warranty for that machine. However, recently, I had to make a claim on a battery charger and a brand new and unused battery. The battery charger had been working satisfactorily for over a year before it failed. The battery never worked. BUT no! My claim under the warranties received was rejected by Einhell Customer Service - because I had not purchased these two items from a recognised Einhell dealer. So, if you are thinking of buying secondhand, or from an auction (where there seem to be many apparently new Einhell products) - BEWARE! Even though Einhell will register a warranty, they will not honour it. I think this is poor. It is possible they have a quality control problem but at the very least, they ought to prevent recognised dealers from selling their products elsewhere and insist they are returned to Einhell.

Einhell's reply to my review proves my point! There is no suggestion that any of my products are not "authentic", that they have been in someway "mishandled" or that there is anything wrong with my proofs of purchase! These are pathetic excuses for avoiding the warranty. I note the Company remains silent on my point about preventing authorised dealers from disposing of surplus stock through channels not "authorised" rather than returning to Einhell. I think all this emphasises my warning. Think twice before choosing this company's products.

Hi There '
Bought a Einhell 18 volt cordless power X drill
I Was truely amazed by not just the power of these tools but by the Quality ! Easy to handle nice grip & does jobs very easily to a high professional standard which others don't do ! Quick & simple ' easy to regcharge ' & i also bought a Einhell breaker for my driveway ' made light work of concrete & tarmac!! Its real Quality at affordable prices !👌👍
Completely stunned by the Quality !!

Emily, who assisted in my query was absolutely brilliant.
I felt Emily went above and beyond to help me resolve my enquiry.
Einhells after service is without doubt, for me, excellent
Many thanks

My garden shredder developed an intermittent fault and was returned for repair under warranty. However on its return the fault reappeared. Einhell took the machine back and then gave me a replacement.
Throughout my contact with the company, mainly Emily, they were prompt, courteous and efficient. I was kept informed when my machine would be collected and returned - and the timetable was accurate!
All in all a refreshing experience in this day and age.

My 18v pressure washer failed. On checking it was barely a year old. Einhell website clearly explained how to arrange warranty repair. Collection was arranged two days later and within a week a replacement was delivered. I have a large collection of Einhell 18v tools and never had an issue. I was very impressed with the simplicity and speed of response. Big thanks Einhell
Ps would you hurry up and get the 36v version live to market! lol

Had problems claiming a free battery on promotion. Customer services were so helpful & solved the problem

Bought a reconditioned mini circular saw from Einhell on eBay. The saw arrived without the saw blades so I contacted customer service. Candice dealt with my query and the saw blades arrived two days later.
Thank you Candice for your excellent customer service.

Love the vacuum and drills but I had an issue with my vacuum cleaner and it stop working, not turning on at all, it could have been anything that came inside, no idea, but I reached the customer service with the warranty still available and they ask me to send the item in a box, actually they booked a pick up at my door and about a week later I’m receiving a replacement of my item in my door again. Very communicative and fast which make their service pretty good.