Einhell UK Reviews 1.394

I'm just writing to say thank you for your excellent range of cordless tools. I originally purchased your GE-CL-36 Li E leaf blower. I did some prior research online, and found yours to offer the best features at a competitive price. After purchasing it, I was very impressed by its performance. It is extremely easy to switch from blow to vacuum, and it is also very easy to take apart and clean when necessary. I was so impressed with your leaf blower that I decided to purchase Einhell tools exclusively when renewing, all sharing the same 18v batteries. I now have your shrub shears GE-CG- 18 Li, cordless drill TE-CD 18 Li-i BL, jigsaw TE-JS 18 and most recently your GP-LC 36/35 Li Cordless Chainsaw. This summer I cut down two trees in my garden and sawed all the branches and trunks into manageable-sized pieces. To have employed a tree surgeon would have cost me hundreds of pounds, so the chainsaw has more than paid for itself already. So I just wanted to say thank you for the excellent quality of your tools!

Brought a bench grinder, sander. they answered all my questions very quickly and even supplied an adaptor free of charge. Very polite and helpful. I would highly recommend einhell. UK. if you are looking for an einhell product. I will be a returning customer for sure. delivered in 2 days as described and in perfect condition.

I bought an Einhell hedge trimmer from Argos and foolishly lost the fixing knob, hex bolt and washer. I called to check the replacement part numbers I needed and Candice confirmed which they were, but pointed out they would be very expensive to ship from Germany. The cost would be 10-15% of the cost of the entire product.

Candice then went above and beyond by checking if there were any spares that she might be able to find. I'm delighted to say she was successful and called to confirm she was sending them to me.

This is fantastic customer service, leaving me feeling valued and satisfied with Einhell. Customer service like this is a rarity these days.

I was really impressed with the excellent customer service I received in replacing my buckled chain for my Einhell chainsaw. Candice was of great assistance and the matter was resolved very quickly. Well done!

I received the wrong part. but I contacted Einhell. UK. where the Lady I spoke to was Most helpful.. The Advice. she gave me, about the Return of the Item. made it so easy.. Once the Item Arrived back with them. I was Afforded a Refund.. Then a Solution for the Correct Part. was Offered to me. Which I Gratefully Accepted.. i would like to Thank. Candice. Especially.. An Asset to Einhell.UK.. Again Thank You.

I purchased a cordless garden leaf vac from Toolstation. However, after six months the zip on the collection bag became faulty, so I reported it to Einhell service dept. They responded immediately and within 24 hrs I received a replacement bag! Excellent service :)

Absolutely fantastic Customer Service. I purchased an Einhell Garden Blower/Vac from another Large well known Store and on assembly found I was missing 2 very small screws. The Store concerned was pretty useless in their response to my problem and so I contacted Einhell direct. Emily in their Customer Services team immediately responded and within a couple of days a pack of screws arrived. I am more than happy with Einhell !!

The customer service lady Emily was extremely helpful and did a fantastic job sorting out the issues I had with my strimmer. It really was an exceptional customer service.

The machine arrived quickly, but a fault occurred. We contacted Einhell UK, and our contact, Candice, responded quickly and was very helpful. Unable to resolve the issue, the machine was collected by DPD and a new machine arrived within a couple of days. It is working well.
Great communication.
Excellent service!
Thank you.

Dealt with an amzing customer service lady called emily. My product was missing parts a hanful of screws and blades. She sorted it out in an instant... found mnuals part lists and ordered up tge right bits for me

I had a couple of missing parts, so emailed them. They replied immediately (on a Sunday) and I got the parts sent straight away. Very responsive, great service.

Requested technical assistance regarding fitment of the transmission tension spring. Detailed information supplied quickly and efficiently. Thank you Emilly.

Impressive customer service , Emily from the customer service team went about swiftly resolving the battery replacement. Einhell is an excellent lawn mowing machine but the initial battery provided was probably faulty . After the battery was replaced, the desired results were achieved on a single battery charge.

The service team were brilliant. Got my 7 year old scarifier up and running after 3 years in the garagenin 3 emails and a phone call.
Needed to fit a new carburetor which is a lifetime first for me but did it in 30 minutes following their instructions.

Customer service showing patients and perseverance turned a headache
Into happy ending, and where very qick to respond ,

Thanks again to the einhell team's
Products are great and fairly priced
Amazing 👏

excellent customer service had minor problem with my lawn mower customer service arranged to pick it up free of charge and sent back repaired also free of charge and took only 5 working days cannot fault this service will continue to buy einhell products not only because there products are very good but faultless customer service so refreshing some companies still don't realise how important good customer service is

I contacted Einhell uk through email about a part that had broken on a product I bought. They were efficient and replied straight away . They sent the part through the post . Very happy with customer care.

Top product/s, purchased on eBay - very little use. 1 of the items developed a fault, well, literally just stopped working after a couple of uses. I got onto Einhell Support, via their website, and all sorted. No stress, so friendly and efficient! Others could learn a lot from these guys - will definitely be buying again ;-)

Absolutely outstanding customer service from Candice. Thanks so much.

I lost the safety key for my Einhell cordless lawnmower. I had tried various ways of replacing it. I emailed Einhell directly and within 3 days the key was sent by post. What an incredibly kind and thoughtful company to have responded so quickly and attentively. I thank you again and again.