Einhell UK Reviews 1.394

Bought a £300+ lawn mower, amongst other items in August 2023. Registered the warranty straight away.

One 4.0 battery has died and the other is tinkering on dying too (lights flash red and green on the charger and resetting doesn’t work).

Contacted Einhell 3 times via the contact centre and was told I need proof of purchase which I can’t get hold of as the company I bought it from only hold statements for 1 year. I still have the mower which I can prove and this (pictures) along with the warranty registration should suffice!

Einhell are a joke - if they want actual evidence of purchase (receipt) which should be part of the registration process and not something used against customers to ‘prevent’ the warranty being invoked - absolutely appalling!

I have 4 Einhell products and WILL NOT be buying anymore!

Bought an Einhell cordless pressure sprayer in June 2025. Used to apply weedkiller and very happy with the performance. In September the spray wand developed some corrosion and started to leak.
Contacted Einhell customer service and was advised that I could return the whole unit to Amazon (where it was purchased) for a replacement or I could email the model number and the part required to them and they could check to see if they had one in stock. Send the email and within minutes received a reply saying that they had one and it was being despatched to me.
Excellent service. Quick and friendly

Brilliant customer service, very knowledgeable & sorted my issue out very quickly.

Missing screws for strimmer, spoke to Emily,who sorted it right away. Excellent customer service. Screws in the post . Very pleased with lawnmower too

Can’t fault Einhell help in sorting out a broken mower speedy and very understanding fast and very efficient 😊😊😊😊 I must add that the broken wheels on my mower was my fault one happy lady as the mower back useable 🎉🎉🎉🎉🎉

Bought an Einhell electric mower very impressed with build quality and performance for price bracket and then bought the Einhell cordless chainsaw again impressed with build quality and price so decided to upgrade my old cordless drill driver bought the bare solo model and made use of the battery supplied with chainsaw am very happy on 3 counts and 10 year warranty on motor in solo drill driver.

I could not get your form completed to claim the battery and charger. Email address repeatedly preventing my submitting the form reasons unknown.
I rang and spoke to Emily who was both courteous and understanding.
She suggested I supply the answers in an email to her address. She followed this up by confirming both extended warranty and successful promotion claim.
Frankly I almost expected aggravation but she was an absolute delight.
10/10

Purchased an Einhell sliding mitre saw from
Amazon, excitedly unpacked and got ready to use straight away on my latest project only to find the handle you screwed on the locking bar for the turntable was missing!! Rang Einhell UK customer services straight away, spoke to a lovely young lady called Emily who after sending an email with a photo of the said missing part and the machine ID plate got a replacement in the post to come in 2 days. Fantastic service thank you so much Emily 😁

Quick response from customer service and the part was received quickly

Faulty mower just out of warranty but spare part sent out to me no hassle at all. Amazing customer service, personal service and genuinely care about their products and service.

I was having problems getting a refund following my cancellation of my order. After three attempts I got to speak with Candice who sorted out my refund within hours.
Would I purchase from them again in the future? “absolutely yes”

10/10 , here in the UK, Einhell have the best aftersales service across all of their competitors. Great tools too! Highly recommend.

they had a part for my circular saw which was from 2009 , It not often you can get a part for things that old ,most of the time they are up graded to newer models. any top marks and thank you and yourpacking services ,the part arrived today and is installed in my saw, I just might get some work done tomorrow if I am in the mood, ps it works just great. thank you again.

Emily at customer services was very helpful and got my missing parts delivered to me super quick. Thank you Emily.

Very prompt reply to a question about spare parts. Then further information when I could not access an ID number as it had worn off. Excellent service.

Very fast response to my query even on a Sunday afternoon!

Faulty Strimmer issue resolved promptly. E-mailed customer services (Emily) who were prepared to replace the whole unit under the terms of the extended guarantee that I had but on further diagnosis a replacement part proved sufficient. That part arrive within two working days and did the trick. Very pleased with the level of service Emily provided. This is what I call exceptional customer service. These days you can't say that too often,

Communicates promptly extremely helpful and resolved my issues within a couple of days. New parts are perfect and just as desired

Although i was only after a small part from a 10 year old mitre saw, the spares technician Emily was more than helpful trying to source the part I had broken, even contacting your operation in Germany to see if they could help!
10 out of 10 a credit to your company

Big shout out to Emily at customer service. Ordered a saw online from a third party supplier, arrived with a broken UK plug adapter, plastic earth pin snapped off. Customer serve at einhell fantastic, Emily thought she had what I needed in stock, ten mins away from royal mail collection so she sent it immediately with them to save any delays. Told if it was wrong one to get back in touch. Arrived a day later. Correct part. Thank you to Emily and einhell..