Einhell UK Reviews 1.394

Couldn’t find anyone who stocked my part until came across phone no which put me in touch with Candice, who patiently talked me through my order telling me how to navigate the website . Item arrived promptly well packaged and was perfect fit. Many thanks Anne

My parents thought there was a fault with a lawnmower that my brother had bought and assembled for them. I contacted the customer service department and initially spoke to Candice and later corresponded with Emily by email. Both were helpful and friendly and resolved our issue in a professional manner despite the lawnmower being out of warranty. Excellent customer service. Thank you.

Omg why use Evri ?
If I had know would never have ordered from you. I will have to play hunt the parcel yet again !!! It's not my job to look for a parcel I have payed for??? Every single time they send fake photos to say parcel delivered it's not my house not even your parcel ! Do not use these idiots if you value your customers I will never ever buy anything of yours Again.

I ordered my lawnmower from Amazon and unfortunately 2 small clips were missing. I contacted Einhell customer service and everything was sorted out for me within 24 hours, at no cost to me.
They acted promptly and efficiently. I’m very impressed with the service!

Having to contact the company they could not have been better. So helpful with quick repsonses & proffesional all the way,
would highly reccomend this company,

Absolutely incredible service from Einhell Service Team. I raised a service request for my old saw. Within 48hours it was collected by DPD. Less than a week later I have a brand new replacement!
I was thrilled to receive a new tool considering how old the broken one was! I will definitely be purchasing more tools with service like this! Thank you!!

I was struggling a bit to understand why, when registering my product, it was showing as 'for kit' at the end of the product description. I was registering an SDS hammer drill.

After a few emails with Emily, who kindly registered the product on my behalf, it was pointed out to me that the 'for kit' was because the drill came with a case, which makes it a kit.

I found Emily very friendly, helpful, courteous and polite. She was a great help and provided exceptional support.

All this was sorted within one day.

I would give 6stars if I could. The customer service, by Candice, was a true credit to her company

I looked at a number of battery hedge trimmers and decided on the Einhell GC- CH 1855/1 Li kit. The key features were metal gear case , blade pitch 3 year warranty and a universal battery pack with spare batteries readily available at a sensible price, I purchased it through Amazon and used it as soon as I had charged the battery to cut the hedge and bushes around the perimeter of my garden. It did an excellent job easy to use and cut through some seriously thick (16mm) stems. Batter duration was fine and I am very happy with my selection.

To start, my lawnmower is great, it does a very good job with my medium size garden. Unfortunately, I lost the safety Key, which fits above the battery. I contacted Einhell UK, to ask if I could get a replacement, not only did they give me a quick reply, they have posted a replacement. They have been in contact with me the whole time. Shout out to Emily who has been great. I highly recommend this company, fantastic customer service. Thank you.

My nearly new lawn mower developed problems so I telephoned Einhell for a local dealer, they do not have dealers so the unit had to be returned to Einhell, Emily who helped me was excellent and sent me a box with which to return the offending Mower, DPD collected and within 3 days I received an E-mail to say that the mower would be replaced with a new one, which arrived again by DPD a couple of days later. It was a bit of a nuisance having to return the whole mower and accessories, but Emily proved to be a great help. All good now and the new mower working perfectly.

Don't normally write reviews but on this occasion I will
A well-known delivery company said they couldn't delivery to my address????? Why??? Sent item back to sender
I got onto einhell customer service online and talked to a great lady candice who was fantastic 👏
In 24hr she had a new item at my door and texted me next day to make sure everything was OK
Great customer service Candice

Great service from a caring and understanding company.
I can't praise them high enough.
Part arrived in super quick time.

Had to contact Einhell UK about a mower spare part, quick response and the spare on its way .

Couldn't find what I was looking for on line so enquired of the company. Promtly asked for my address and said they were sending part I was looking for. Service couldn't be faulted, other companies could learn from Emily's service.

Got quite a few power exchange tools some more than 8 years old this is the first time I’ve had to use the customer service centre and the service was good and resolved my issues .
How customer service should be

Had a problem with the delivery but called and spoke to Candice and she responded quickly and efficiently. Would highly recommend because I was very pleased with the customer service. The product is also very good value and works great. Many thanks.

I've recently replaced many of my aging tools with the Enihell X-charge range I have found them all to be extremely well engineered and good value for money.
I've also bought a dozen or so of the E case F-S System cases which clip together and make it simple to load the required tools into the truck each day.
I have twice however snapped the clips that hold the cases together by not properly securing them before lifting the cases. You hear a horrible snap the bottom case swings down and I personally🤬
Enihell however have a fantastic customer service department in Liverpool and I've spoken with them on the phone and by email and they have sorted every little problem I've encountered. Today they have very kindly ordered me 3 pairs of replacement clips from Germany.
I can now continue replacing tools and cases safe in the knowledge that should I break a clip (at least for the next 6) I can simply fit an new one.
I'm Aspergers and NEVER leave reviews and have trouble interacting with people and companies in the modern world they all too often have inflexibility systems and no real people to help by doing commonsense things.
So when I am moved by Em... to write a review you can believe I mean it. Also you can trust this isn't AI generated no AI can come close to mimicking Aspergers. 🤣
I highly recommend Enihell UK contact the customer services before you buy if in bought but don't make a coffee before you call as you won't get time to drink it!

I ordered a grinder from this company I only realised there were parts missing when I started to use it. I contacted Candice and within a couple of emails she had arranged pick up and replacement which arrived the day after
Excellent customer service

I found it hard to register my hedge trimmer for the third year warranty … but Emily in customer services was perfectly helpful and clear . That part was 5 star . It works well so far .