eiretyres.com Reviews 

330
TrustScore 2 uit 5

2,2

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Avoid! I ordered 2 tyres and after 9 days I received an email that the tyres were delivered back to the sender. Horrible AI customer service, horrible real agent with no manners. Requested a refund. W... Toon meer

Beoordeeld met 1 van de 5 sterren

absolutely shocking service ordered 1 tyre online, paid by credit card and received confirmation of payment and order have since received 4 emails requesting payment by bank transfer. we are a mai... Toon meer

Beoordeeld met 1 van de 5 sterren

Four separate orders. Eight attempts to pay via dead PayPal, card payment links or bank transfer (supplied IBAN 1 digit short and insisted correct). Has some issue going on with Revolut.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

2 tyres delivered on a Tuesday and the remaining 2 on a Wednesday. Odd that all 4 didn't arrive together, but no complaints. As described and fast delivery. PayPal option present as a safety net, unl... Toon meer

Bedrijfsgegevens

  1. Bandenwinkel
  2. Auto-accessoire winkel
  3. Velgenshop

Over eiretyres.com

Geschreven door het bedrijf

Eiretyres.com is your personal online specialist for tyres of all brands and sizes. Find the right tyres for your vehicle in an exceptionally wide selection – whether it's a small car, limousine, motorcycle, or light truck, you will always find the right tyres at a great price.

Speed is the strength of Eiretyres.com: directly from the internet to the road. Even during peak seasons in spring and autumn, this online tyre retailer ensures constant availability thanks to its vast stock.

Eiretyres.com offers an exceptionally broad selection of tyres and car accessories in various product categories, such as:

Delticom AG, the company behind Eiretyres.com, is one of the pioneers in online tyre retail, operating online shops in over 40 countries. Since the turn of the millennium in 1999/2000, the company has been offering a wide selection of tyres online.

Thanks to an extensive network of fitting partners, customers can have their new tyres sent directly to a professional fitting workshop when placing their order.


Contactgegevens

2,2

Slecht

TrustScore 2 uit 5

330 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,2

Alle reviews

(330)

7 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Ordered and payed for tyres online.just…

Ordered and payed for tyres online.just under 200 euro it came to and delivery next day.
Week later and no delivery,no communication and cancelled order but no refund, so can literally say money was stolen from my bank acc.
Have emailed with order number still no response, all I want is my money back????? as I have had to get tyres elsewhere NCT was,due.

2 maart 2020
Review zonder uitnodiging
Logo eiretyres.com

Antwoord van eiretyres.com

Dear Michael,

Thank you for your review and for bringing this matter to our attention. We are very sorry to hear you have reason to complain about the quality of our service. Our company is trying to do its best to keep customers content and that is why we kindly ask you to provide us with you order number via Trustpilot so that we can clarify the situation.

We hope this unfortunate situation will not prevent you from doing business with us again in the future and that this way you will give us the opportunity to improve your opinion on our company.

Your eiretyres.com Team

Beoordeeld met 3 van de 5 sterren

Location of pin on your máp was missleading

Hi team, great service up until I found out that your map pin for fitting of my tyres is on other side of the Dublin. It took me 45min each way instead of my 10 min drive down the road. The rest was good. The guy fit them very fast and everything was as ordered. Only the lost of my time necessary for the journey and toll.
Advice to future buyers : Be careful of location of the pin dutiny your booking. Double check with Google Maps.

Thank you
Peter

23 januari 2020
Review zonder uitnodiging
Logo eiretyres.com

Antwoord van eiretyres.com

Dear Mr Urgas,

Thank you for your review.

Thank you for your review and for bringing this matter to our attention. We are very sorry to hear you have reason to complain about the quality of our service. We hope this unfortunate situation will not prevent you from doing business with us again in the future and that this way you will give us the opportunity to improve your opinion on our company.

Your mytyres.co.uk Team

Beoordeeld met 1 van de 5 sterren

Consumer rights violation

If you have an issue with your tyres they do not want to know. I purchased two tyres from them, when they arrived the tyres were deformed and unusable. I have been waiting a month for a resolution to the situation and i have emailed them many times and i recieve an automated email saying"your tyres will be collected in days" but yet it does not say how many days or offer a tracking number or anything. They say they are sending the tyres back to the manufacturer for inspection and if the manufacturer does not accept liability i must bear all costs. The tyres are in an unopened and unused state. If purchased in a shop i could just bring them back for a refund or exchange. Disgraceful abuse of consumer rights.

15 december 2019
Review zonder uitnodiging
Logo eiretyres.com

Antwoord van eiretyres.com

Dear Mick,

Thank you for your review and for bringing this matter to our attention. We are very sorry to hear you have reason to complain about the quality of our service. Our company is trying to do its best to keep customers content and that is why we kindly ask you to provide us with you order number so that we can clarify the situation.

Your mytyres.co.uk Team

Beoordeeld met 1 van de 5 sterren

DO NOT USE

This has to be one of the worst companies I have ever came across.
I ordered tyres 11 days ago and still haven't received them. When ordering I chose a fitting partner, on Eiretyres website, to receive the tyres. The following day I received an email to say the warehouse would ship the order shortly. One week later I received another email to say they had been shipped. They must have the slowest warehouse system on the planet to take a week to pick an order.
When I checked the tracking number on DPD's website it said they hadn't even left the warehouse.

2 days later I received a further email to say I had to provide an alternative address for delivery as they no longer use the fitting partner I had chosen. Then why is it on your website?!?
Anyway, I provided my own home address for delivery.

3 days later I checked the tracking again and it says I had refused the delivery. I rang the parcel company today and they said the package was sent to the fitting station as this was the only address they had.I now have to wait until next week for the parcel company to attempt the delivery this time to my home address.

The only reason I chose to order tyres from this company was the convenience of sending them directly to the fitting station and the claimed delivery time of 'normally 2 to 3 working days in Ireland'.

Shockingly unprofessional service, very bad communication, misleading option for use of 'fitting partner' on their site.
Will never use this site again and will warn anyone I know away from it.

Update with order number: 39992005

18 oktober 2019
Review zonder uitnodiging
Logo eiretyres.com

Antwoord van eiretyres.com

Dear Mr Alan,

Thank you for your review and for bringing this matter to our attention. We are very sorry to hear you have reason to complain about the quality of our service. Our company is trying to do its best to keep customers content and that is why we kindly ask you to provide us with you order number so that we can clarify the situation.

Update: A separate mail has been sent to you with further instructions.

Thank you for your understanding and cooperation.

Your mytyres.co.uk Team

Beoordeeld met 2 van de 5 sterren

ship-to information corrupted, despite correct info on order confirmation

Original order# RD 39809375
I like the website, the range of products and the price. However, as a previous comment already had this experience: the ship-to address was corrupted by eiretyres and the initial order didn't arrive. Replacement order then took 7 days for delivery (despite their call center stating it would be much quicker than the first order), so all in all: 14 days to obtain the tyres. Fortunately the local tyre dealer helped me out with a used spare tyre.
Upon request, Eiretyres did send me an e-mail address for my complaint, but didn't bother to respond.
In summary: this could be great but there's apparently (known) process or IT flaws that make it painful for a customer.

8 oktober 2019
Review zonder uitnodiging
Logo eiretyres.com

Antwoord van eiretyres.com

Dear Michael,

We are very sorry to hear you have reason to complain about the quality of our service. We hope this unfortunate situation will not prevent you from doing business with us again in the future and that this way you will give us the opportunity to improve your opinion on our company.

Your mytyres.co.uk Team

Beoordeeld met 1 van de 5 sterren

Poor customer service. Unavailable items listed as available.

Ordered 2 tyres and got confirmation that order has been handed over to the warehouse. After almost 2 weeks of silence I'm getting an automated email "Your order has been cancelled. Cancellation reason: Item unavailable."

1. It took 12 days to find out that the items I ordered were not available. Seriously? Somebody probably had to walk all the way down to the manufacturer to find this out. Those items should not have been listed as available for purchase in the first place. Yet I still can see them today on eiretyres.com as "available". Are you waiting for someone else to order them?

2. Has the idea to contact me and offer some other tyres ever crossed your mind?

3. And it is probably pointless to mention that this is a case when those who respect their customers apologise. You took my money, you promised me some goods and service, I made relevant plans. And now you have screwed everything up and you're just sending me "Your order has been cancelled." You don't seem to give a damn about your customers, do you?

Update 2019-09-26: order number RD 39691665

25 september 2019
Review zonder uitnodiging
Logo eiretyres.com

Antwoord van eiretyres.com

Dear Oleg,

Thank you for your feedback.

We wish to inform you that we strive to thank all our customers. Unfortunately, our efforts can not remove all the unpredictable situations. That's why we apologize for any inconvenience caused by this unfortunate situation. According to our current terms and conditions will contract to a position in the shipment of the ordered goods. Our website is just an offer to submit a letter of intent while the sales contract shall be effective by delivering the goods, which we passed in the order confirmation.

The automatic sending confirmation that we received your order does not mean that we have adopted it. Until delivery of the goods ordered, we reserve the right to not honor your request. The goods we could not deliver to the conditions set out in the store because that they ran out of stock. We would have been able to deliver the tyres with a different price.

Our goal is to settle all our customers and that they will have great and happy shopping experience.

Your mytyres.co.uk Team

Beoordeeld met 5 van de 5 sterren

Excellent

Excellent. Website makes it very easy to select the tyres you want, there is a wide range, order process is simple, prices are as low as I've seen, and delivery is fast.

17 september 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great company and service...

Great deal. I've checked couple local garages but prices were way higher than on eiretyres. I bought 2 front Hankook tyres for my Mercedes CLK. I got them pretty quick - both only 4 months old. I'm really happy with my purchase. Strongly recommend!

2 september 2019
Review zonder uitnodiging

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