Elaracraft Reviews 104

SCAM COMPANY!! I wish I could give 0 stars. They only stuck together on the middle of my lashes, not on the ends. They also sent a tool for the application that wasn’t what was presented on the website, and it’s much flimsier than the one shown. They said they have a 14-day return policy, and I emailed the support email address they provided the same day I received them, once I realized they didn’t work. I didn’t hear anything from them, so I emailed again a few days later (4 days after receiving shipment). Got an email back saying I wasn’t within the 14-day window to return. I emailed back saying I 100% was and asked them to tell me how to return for a refund. They didn’t respond. I emailed again a couple of days later and they didn’t respond again. I’ve now emailed them 4-5 times and it appears they are a scam. I spent $35 on crap and I’m stuck with them with no way to get in touch with them that gets a response. STEER CLEAR OF THIS HORRIBLE COMPANY. I think they may operate under other names too, so beware.

The these lashes are very low quality and don’t even stick to the magnet. The customer service is non existent and emailing is a waste of time. No one actually responds and it is like an AI generated response. No actual agent. Lost my money and absolutely no response from them. Don’t waste your time or money. This is a BIG SCAM.

I didn't realize this was an auto renew if I ordered lashes. They refuse to cancel after many times of contacting them. BEWARE OF THIS COMPANY!!! IT'S A BIG SCAM.

I bought one pair didn’t notice that it went on. Subscription waited for the second pair to come in they came. I was able to cancel my subscription, but it says to email them for a refund within 14 days. My first email was on 5/17. I have sent several emails since and no reply. $65 down the drain.

Scammers!!

They sign you up to an auto renew subscription and there is no way to cancel the subscription.

They don’t reply to your emails either. They continue to take money from your account. We were forced to cancel our credit card. Don’t ever purchase anything from these scammers.

Started a return with them the day I received them. They responded they had my tracking number and everything and they will follow up. They received my return march 18 and it’s now May 29 and still waiting for my refund. They keep responding telling me I can’t return now because it’s after 14 days but I have already returned the item with tracking proof - total rip off and won’t take responsibility with their error. They have my return and won’t refund me after dozens of emails. No phone Number anywhere to reach them either.

I didn't notice that there was an auto renewal when I placed my order because it wasn't right there for everyone to see. When I received an alert about a shipment coming my way, I immediately tried contacting them, went into my account and cancelled everything. I have tried to reach out to them multiple times but no one has ever responded to me. Do not trust this company and be aware that you get what you pay for, this product is very sub par.

SCAM - do not purchase anything from this company. They take $$ and do not send product. They do not respond to emails. TOTAL SCAM

This is a scam. They put you on auto renewal and keep trying to charge your credit card. Even when you send email to support to cancel they keep trying to charge you. They also don’t go on like the video. Save tiyrsekg time and money and stear clear.

Terrible customer service. I tried them and did not like them and requested to return them I was denied. Then they had the nerve to tell me that I signed up for a subscription (which I did not) and when I tried to go thru support they ghosted me and then sent them anyway. I filed a dispute with AMEX.
Do not buy them. Horrible experience.

Lashes don't work. Email said 30 day return but when I went to return them, it said 14 day return so I just missed my window. I automatically got subscribed but fortunately saw that and cancelled right away. Seems pretty scammy.

This company is horrible to deal with. I placed an order, received my product in a timely fashion, however the quality was terrible. I immediately emailed customer care to cancel all further shipments, but never received any response. Then I was billed $67 dollars a month later. I again emailed customer care and still no response. Now I have just been billed $67 dollars for a third time, have emailed again, and still no response. I’m filing fraud charges, and have just canceled my bank card. Stay away from this company!

I ordered lashes, which I could not get to mount correctly on my eyelids. I tried watching their videos, which did not help.
I started emailing the support group for a return authorization within 3 days of receiving them. I have sent a new email every day for six days, they are not responding.

Lashes do not work as advertised. They offer a 14 day money back guarantee (per their website) but told me I had to send a photo of the defective lashes. When I responded that is not what their website advertises (14 day money back guarantee for any reason) and that I tried for almost an hour to get the lashes on without success, they stopped responding to me. I followed up two more time and did not hear. There is no where on the website to leave a review and no other way to contact them except through email, which they stopped answering. It’s a scam.

Do not order from this company. They have the worst customer service and don’t care at all about their customers. I ordered lashes that came in damaged and it took them two weeks to get back to me. I asked for a refund and they kept sending me stock emails saying I needed to contact them in 48 hours to make a return. Had they responded to my email in the 48 hours there wouldn’t have been a problem. I sent them a picture of the damaged lashes and told them I still wanted a refund. I received another pair of lashes that I didn’t want. Shame on this company ripping people off!

Update:
I received the product and sent the first email on May 1, 2025. They waited until May 20 to respond to my request so that it would not fall within their 14-day return policy:

"Dear Kimberly,
Thank you for your message. We're sorry to hear that the lashes didn’t work out for you.
As per our return policy, we’re unable to accept returns on opened or used items due to hygiene reasons. Returns must also be requested within 14 days of receiving the order. Unfortunately, we cannot process returns due to personal preference or application issues, as this falls under buyer’s remorse.
If you need further assistance, feel free to reach out—we’re here to assist."

This company is obviously a scam. Wish I had looked over the reviews before purchasing. They have 3 types of magnetic lashes; I ordered one of each. Their shipping estimate was 5-8 days, but they ship from China, so it took longer to get here. Ordered on April 16 and they arrived on May 1. When I received them, all 3 were the same lashes, not one of each. I tried quite a few times to put them on. They are somewhat difficult to pull apart, at least the first time. Then putting them in the applicator was difficult because once you got one lash in, the other lash would pull it off trying to get it in the applicator. Very frustrating, and it also messed up the lashes a bit, but once I finally got them in the applicator, I couldn't get them in my lashes. Tried several times and finally got them on, but they were hanging off the side as if they were too wide. I finally gave up. I only opened one of the boxes, not all 3, since they are all the same lashes. Since then, I've completed the contact form on their website and sent 3 emails to their support email address. No response. Supposedly they have a 14-day return policy, but you can't return it if you don't know where to send it or if you'll be refunded. Obviously, I've lost the money I spent. My advice is not to order from this company.

If only we could give 0 stars. Lashes were cheap and did not function as advertised- I assume the ones I received are defective.
They claim they have a 14 day satisfaction guarantee but they do not. They refused to provide a refund and good luck getting them to respond to any emails or contact. I had to open a dispute against them with my credit card to get the refund.

Very bad company. I ordered once for a one-time event. I DID NOT SIGN UP FOR THE SUBSCRIPTION!!! I only ordered as a one time order. They put me on auto subscription without my knowledge or consent and they know it! I emailed twice about this and bottom line is they will not reimburse me for the second shipment. Bait and switch!! On top of it, I don't really care for them anyway. Too hard to put on.

Below a star. Not as described. site says 24/7 customer service with 30 day guarantee. I reached out to them they did not respond and when I reached out again they told me it was over 21 days. I sent them proof of email and no responses. Biggest SCAM ever!

I am being charged for a subscription that I didn't even sign up for. I bought a pair of eyelashes and honestly they weren't that bad. I got the full set and once you figure them out they actually go on nicely, but I cannot believe that I just got charged $67 for two pairs of eyelash sets whenever. I just thought I was buying it one time! There's nowhere for a refund button and I canceled my subscription and emailed them several times but I have not heard anything back. I am super super pissed off. I had to change my online card and now I'm probably going to have to make a dispute towards the money that just got taken out of my account because these people are clearly thieves!