great service experience, I made a mistake in my order and when I noticed I reached out to them and they were able to update my order in no time and send me a correction by email. The delivery wasn't... Toon meer
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Bought a Aurora Seren 600000 EV 7.4kW EV Charger, great price compared to other competitors, had it installed for just over a week and it’s doing exactly what it should do, great piece of kit for the... Toon meer
Bedrijf heeft geantwoord
Good communication & very quick service. Prices on par & a little less than others. Website could do with an upgrade for more info on products, but works ok. We will use again.
I rang to confirm a delivery day but was told that due to it being a bank Holiday weekend they couldn't guarantee a day. After a discussion with the salesman I agreed to go and collect the item from t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Electricals Online (or EO for short) are a new and innovative wholesaler of electrical goods on the online market, we aim to provide our customers with market leading prices online and to deliver them the best customer service possible. The directors of Electrical Online have all worked for some of the biggest electrical wholesalers across the U.K. They saw trade industries drastically change in the age of the internet and came together to pool their knowledge and experience to create EO. More than simply an online retailer, they launched EO’s membership programme in commitment to helping fellow tradesmen grow and futureproof their own respective businesses.
Contactgegevens
Friars Gate, DN4 5NU, Sheffield, Verenigd Koninkrijk
- 01146980583
- hello@electricalsonline.co.uk
- electricalsonline.co.uk
4,5
Uitstekend
866 reviews
Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Antwoord van Electricals Online
Thank you for the feedback, we appreciate your review.
Used product supplied
Used product supplied. No contact number available. Used email contact form and 72 hours later, still no response.
23 februari 2026
Review zonder uitnodiging
Antwoord van Electricals Online
Good afternoon,
We are very sorry for the issue with your order and the condition arrived in, we take your issue very seriously and have already provided a returns label to you so that you can send the goods back, please check your inbox for this.
Regarding our customer service, you sent your email to us at 10am on Friday, and we got back to you at 10am this morning (Monday). As we were closed for the weekend, this means we replied only a day later with a free returns label.
Please check your inbox.
Excellent Purchase – Fast Delivery and Fully Functional
Purchased the OHME ePod from Electricals Online. Delivery was quick and packaging excellent. Everything arrived in perfect condition and works exactly as expected, no issues at all. Very happy with the purchase! Thank you
10 februari 2026
Review zonder uitnodiging
Antwoord van Electricals Online
Great to hear it! Many thanks for your kind review.
Unfortunately a very bad…
Unfortunately a very bad experiance/service. Made an order. Waited. Got a reply 5 working days later saying one of the items ordered was out of stock.
Update your online items in stock.
Was interested in this company because they have solar pannels at great prices. Tested the waters ordering a few second fix accessories and a Blumberg 5 inch fan grille cover. This was the item listed in stock that was not in stock. I was looking for another supplier mainly for solar pannels and glad I did not make a big order for any of the remaining plots I wanted pannels for. Will carry on using Segen, more expensive but I suppose the product is just one part of buying wholesale products. Service is the other. Sometimes you need a product, you need to know when its going to arrive and a prompt reply/communication if its not.
12 februari 2026
Review zonder uitnodiging
Antwoord van Electricals Online
Hello,
Thank you for your review.
We are very sorry for our error and any inconvenience that may have been caused by it. Please could you provide your order number so that we can look into the situation and offer further support?
Unfortunately I can't find any orders with your name so I am unable to offer any further comments at this moment in time.
I am very sorry if we delayed communicating any issues with you and I apologise for any delays that may have occurred due to our service. We will make sure to review this situation in detail in order to avoid it ever happening again.
always helpful
Sam is always helpful, polite and generally keeps the orders prepared for prompt collection .
17 februari 2026
Review zonder uitnodiging
Antwoord van Electricals Online
Thanks for your review Graham, really appreciate the feedback😊
Best regards,
Sam - Team EO
Simple and speedy.
Informative website, simple ordering process and speedy delivery. Perfick!
6 februari 2026
Review zonder uitnodiging
Antwoord van Electricals Online
Thank you for your review, we greatly appreciate your feedback and are happy that you had a good experience with us!
equipment arrived next day on time
26 januari 2026
Antwoord van Electricals Online
Thank you for your kind review, we appreciate your comments and hope to hear from you again in future.
Antwoord van Electricals Online
Many thanks for your review, we greatly appreciate the positive feedback and are happy to hear that you had a superb experience with us.
Good value for money and service.
Good value for money and service.
19 december 2025
Review zonder uitnodiging
Antwoord van Electricals Online
Thank you for the kind review, Doreen.
Radiator arrived as expected
Radiator arrived as expected. Well packaged and delivered on a pallet
Very helpful delivery man
13 januari 2026
Review zonder uitnodiging
Antwoord van Electricals Online
Many thanks for your review, we greatly appreciate the feedback and are pleased that you had such a positive experience with us.
Ended up taking two weeks to send out…
Ended up taking two weeks to send out when it should have been within 48hrs
5 januari 2026
Antwoord van Electricals Online
Apologies for the delay with your order, we are very sorry for the wait and any inconvenience caused by it. Please reach out to us again if there is anything else that we can do to help with the situation.
Ordered item on 16/12/25 & paid just…
Ordered item on 16/12/25 & paid just under £10 delivery, it's now 10/01/26 & item still not received. No Comms, not happy!!
2 januari 2026
Antwoord van Electricals Online
We are extremely sorry for the delay with your order, we are not sure what happened with the courier but unfortunately as explained via email an issue occurred and Ansell Lighting (the manufacturer who sent the item on our behalf) rectified this and the item should now have been delivered.
If the item is still not delivered or if there is anything else that we can do to help you please reach out once more and we will be happy to help. Again we are very sorry for this issue and any inconvenience caused.
Many thanks,
Team EO
The item was dispatched promtly.
15 december 2025
Review zonder uitnodiging
Antwoord van Electricals Online
Many thanks for your review.
Good prices And prompt despatch
Good prices - prompt despatch - few delivery issues caused by christmas, and I suspect temporary drivers.
Overall a great experience the customer service is via email but was always responded to promptly.
Will use them again.
8 december 2025
Review zonder uitnodiging
Antwoord van Electricals Online
Thank you for taking the time out of your day to leave this review, we are pleased that you had a great experience with us and we hope to hear from you again in future.
Thank you,
Sam - Team EO
Great service with fast delivery
Great service with fast delivery
1 december 2025
Review zonder uitnodiging
Antwoord van Electricals Online
Great to hear it, many thanks for the kind review.
Regards,
Sam - Team EO
Antwoord van Electricals Online
Many thanks for the kind review, we're glad you've had a good experience with us and hope to hear from you again in future.
Good experience
No fuss, straightforward, arrived quickly, best prices I could find on the internet and was exactly what I was expecting. Good job
24 november 2025
Antwoord van Electricals Online
Many thanks for the positive review, we appreciate your feedback and hope to see you again soon.
Antwoord van Electricals Online
Many thanks for the kind review.
Very quick delivery
Very quick delivery. Fitted this PIV a few weeks ago. Has definitely made a difference. Levels of humidity dropped greatly
27 oktober 2025
Antwoord van Electricals Online
Many thanks for the kind review👏
First time customer disappointment
First time customer, item I wanted was listed as in stock and available for next day delivery. Received an email late on the day of delivery saying it's not in stock, there's none coming or on order and they 'aren't able' to order anymore - not believable. Ended up getting a refund, what a waste of time. You should never list products you don't have in stock or at least on its way from a supplier. Website was either very of date, which is unforgivable, or they deliberately list these things to try and get you to change your order order to an overpriced alternative while they have your money, or just to generate more traffic, both of which are despicable. Safe to say I won't be using them again.
3 november 2025
Review zonder uitnodiging
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