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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

great service experience, I made a mistake in my order and when I noticed I reached out to them and they were able to update my order in no time and send me a correction by email. The delivery wasn't... Toon meer

Beoordeeld met 5 van de 5 sterren

Bought a Aurora Seren 600000 EV 7.4kW EV Charger, great price compared to other competitors, had it installed for just over a week and it’s doing exactly what it should do, great piece of kit for the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Good communication & very quick service. Prices on par & a little less than others. Website could do with an upgrade for more info on products, but works ok. We will use again.

Beoordeeld met 5 van de 5 sterren

I rang to confirm a delivery day but was told that due to it being a bank Holiday weekend they couldn't guarantee a day. After a discussion with the salesman I agreed to go and collect the item from t... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Elektrogroothandelaar

Geschreven door het bedrijf

Electricals Online (or EO for short) are a new and innovative wholesaler of electrical goods on the online market, we aim to provide our customers with market leading prices online and to deliver them the best customer service possible. The directors of Electrical Online have all worked for some of the biggest electrical wholesalers across the U.K. They saw trade industries drastically change in the age of the internet and came together to pool their knowledge and experience to create EO. More than simply an online retailer, they launched EO’s membership programme in commitment to helping fellow tradesmen grow and futureproof their own respective businesses.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

866 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 71% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 3 van de 5 sterren

Not the best transaction experience.

Not the best transaction experience.
Order 2 led security lights which were in stock according to the website. Paid £9.95 for 2 to3 day delivery. Received an email from them saying the order was being shipped with tracking details etc.
After 5 days didn’t receive any order, so had to send a n email asking for an answer as to where my order was. Received an email saying had been a problem with warehouse and I should received order on Monday (after the weekend). Yes it turned up on Monday but there was only 1 security light in the box and the delivery note had been changed to show this. Sent another email explaining the problem but got NO REPLY BACK. Checked back on their website and funnily enough I couldn’t find any trace of the security light i had ordered???? Well the next day a parcel turned up from them with another security light inside but it was different to what I ordered luckily it didn’t matter this time as 1 of the lights I ordered was replacing an existing broken one and the other was going in a different place so it was ok that they were different.
To be fair everything worked out in the end, all be it taking nearly 2 weeks to resolve, but a little sceptical if I will use them again.

10 oktober 2025
Review zonder uitnodiging
Logo Electricals Online

Antwoord van Electricals Online

Hello,

Thank you for your review. I'm sorry to hear about the issue with your delivery.

I did not deal with the situation myself, so I at present I do not know why there was a delay or why the incorrect item was sent, but I will look into this now. As for the missed email, it seems that my colleague who was dealing with your query did in fact miss your follow up email, I understand this is very frustrating and I sincerely apologise on their behalf.

If I can help you in any way at all to rectify this situation, please let me know and send an email to hello@ and put it for the attention of Sam. I hope this helps, and once again I apologise for the poor service.


Best regards,
Sam - Team EO

Beoordeeld met 5 van de 5 sterren

Fast and efficient

Fast delivery and kept informed by email. Competitively priced. Good, quick service.

1 oktober 2025
Review zonder uitnodiging
Logo Electricals Online

Antwoord van Electricals Online

Thank you for the kind review, we're happy to hear that we provided a good service and we hope to hear from you again soon.

Beoordeeld met 5 van de 5 sterren

Exactly what I wanted

Exactly what I wanted. Functional double pole switch in a watertight casing. When installed it will control the power to the calorifier on my boat.

9 oktober 2025
Review zonder uitnodiging
Logo Electricals Online

Antwoord van Electricals Online

Great to hear. Thank you for the positive review, I hope the item works well for you!

Beoordeeld met 5 van de 5 sterren

Great service

Quick, said what they did and did what they said.

24 september 2025
Logo Electricals Online

Antwoord van Electricals Online

Thanks for the feedback, Neil. We hope to hear from you again in future and appreciate the review.

Beoordeeld met 5 van de 5 sterren

Ordering was simple

Ordering was simple, prices were excellent, and delivery was super quick. I’ll definitely order again and recommend it to others.

9 oktober 2025
Review zonder uitnodiging
Logo Electricals Online

Antwoord van Electricals Online

Many thanks for the review and recommendation, we appreciate your support and are happy that you had a good experience with us!

Beoordeeld met 1 van de 5 sterren

2 weeks later I am yet to receive my…

2 weeks later I am yet to receive my purchase.

7 oktober 2025
Review zonder uitnodiging
Logo Electricals Online

Antwoord van Electricals Online

Hello,

I'm sorry to hear that you have not received your items. I can't see that we have received any emails from you asking for an update, so unfortunately I cannot see what order this is referring to.

If you require an update on your order, please contact hello@electricalsonline.co.uk with your order number, we will be more than happy to help.

Many thanks,
Sam.

Beoordeeld met 5 van de 5 sterren

Could not ask for better service

Could not ask for better service, ordered on-line , paid for two days courier, arrived on time ,fits ok and works, Great service

1 september 2025
Review zonder uitnodiging
Logo Electricals Online

Antwoord van Electricals Online

We're happy to hear that you had a positive experience with us. Thank you for leaving your review, we hope to hear from you again soon!

Beoordeeld met 5 van de 5 sterren

Easy to order

Easy to order, great quality product and fast delivery

23 september 2025
Review zonder uitnodiging
Logo Electricals Online

Antwoord van Electricals Online

We're glad you had a good experience with us, thank you for the kind review.

Beoordeeld met 5 van de 5 sterren

Fantastic service!

Fantastic service!
Easy to order, great price and fast delivery. Will be recommending to others and using in the future.

24 september 2025
Logo Electricals Online

Antwoord van Electricals Online

Many thanks for the review and recommendation, we appreciate your support and are happy that you had a good experience with us!

Beoordeeld met 5 van de 5 sterren

Brilliant

Brilliant, fast free postage, quality goods at great prices, cannot fault, thank you

1 oktober 2025
Review zonder uitnodiging
Logo Electricals Online

Antwoord van Electricals Online

We're happy to hear that you had a positive experience with us. Thank you for leaving your review, we hope to hear from you again soon!

Beoordeeld met 5 van de 5 sterren

These radiator castors are great.

Very simple to order and pay. Delivered quickly and well packaged.
Simple to fit the items. Great service and highly recommended.

24 september 2025
Logo Electricals Online

Antwoord van Electricals Online

We're happy to hear that you had a positive experience with us. Thank you for leaving your review, we hope to hear from you again soon!

Beoordeeld met 5 van de 5 sterren

Prompt delivery

Prompt delivery. Well packed.

24 september 2025
Logo Electricals Online

Antwoord van Electricals Online

Thanks for the feedback, Ian. We hope to hear from you again in future and appreciate the review.

Beoordeeld met 1 van de 5 sterren

You sold me a defective item

You sold me a defective item. The s.p.d was defective, obviously it was a used item and has been repackaged and resold!

24 september 2025
Logo Electricals Online

Antwoord van Electricals Online

Hello,

Thank you for your review.

I'm sorry to hear that you have a faulty item. I can confirm that we do not send used items, we only send new items to our customers. Unfortunately there is always a small chance that any item we send could go faulty when installed, it is sadly the nature of electrical products.

If you have proof that we may have mistakenly sent a returned item, please email any images that you have may have and we will investigate this further.

As discussed in my email, my colleague will be sending a returns label to you so that you can get this item back to us for a full refund. I hope this helps to resolve the issue.


Apologies for any inconvenience caused.

Beoordeeld met 5 van de 5 sterren

Fast delivery

Fast delivery, great communication and superb shower extractor fan does the job great, no more steamy bathroom would definitely recomend

10 september 2025
Review zonder uitnodiging
Logo Electricals Online

Antwoord van Electricals Online

Many thanks for the kind review, I'm glad to hear that your fan has done a good job!

Beoordeeld met 5 van de 5 sterren

Easy to navigate the site and place the…

Easy to navigate the site and place the order. Delivery was reasonable and well packaged.

4 september 2025
Review zonder uitnodiging
Logo Electricals Online

Antwoord van Electricals Online

Many thanks for the positive review! We hope to see you again soon.

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