Been waiting to purchase for a while! Cushions look and feel lovely but like others have said below... there is a really strange smell!! I don't want to return as they complete the look I'm after and... Toon meer
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Lees wat reviewers zeggen
Great customer service and lovely products. I bought and paid for my items, forgetting I wanted to order some other cushions. I emailed quickly, and wihin a few hours, Olivia responded and happily mer... Toon meer
I am flabbergasted at the quality of the items I bought. They are absolutely gorgeous and look so expensive - I mean they are not cheap but seriously worth every penny. Super fast shipping too. I am e... Toon meer
The whole process was so easy and straight forward from ordering to receiving my order within 24 hours. We absolutely love the mocha combination set that I ordered. They have completely changed the... Toon meer
Bedrijfsgegevens
- Decoratie- en interieurwinkel
- Bedwinkel
- Slaapkamermeubilair winkel
- Meubelwinkel
- Woonwinkel
- Woonkamermeubilairwinkel
Geschreven door het bedrijf
Founded in 2021 by the visionary Annie Johnson, Ellenvale Interiors stands as a beacon of style and sophistication in the realm of soft furnishings. The inception of this online store was not just a business venture for Annie; it was a passion project driven by a desire to blend the timeless charm of English country designs with the modern aesthetics of today. The dedication to creating a seamless and enjoyable shopping experience led to the establishment of Ellenvale Interiors as a go-to destination for those seeking the latest trends in interior design.
Contactgegevens
4A Broom Business Park, S41 9QG, Chesterfield, Verenigd Koninkrijk
- admin@ellenvaleinteriors.com
- ellenvaleinteriors.com
Soft furnishings for all homes...
4,6
Uitstekend
490 reviews
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Mixed opinions on products
I am obsessed with 4/5 of my cushions, hence the star rating. The one I loved online was disappointingly the cushion that felt least luxury in my haul which was disappointing. Also placed my order, a day later there was a sale and my items had not yet been dispatched, emailed to ask if I could be reimbursed the sale price as I ordered less than 24 hours prior. Unfortunately my request was denied. Perhaps would’ve been more inclined to shop again if customer service was better.
28 november 2025
Fast postage and the cushions are…
Fast postage and the cushions are incredible quality. Really pleased with the sale price too!
28 november 2025
Disappointed with cushion colour and odour
Very disappointed ordered the Indian cream striped cushions and they turned out to be more of a beige( tea stained colour) Not the colour I was expecting.
They also arrived in a box loose and not wrapped for protection and had a strong musky smell. Returned them and had to pay the p&p for delivery and return so very costly. Will not be using this retailer again
11 november 2025
Antwoord van Ellenvale Interiors
Hi Lyn,
We’re really sorry to read this and to hear you were disappointed with your cushions.
Our Indian cream striped cushions are designed to be a warm, beige-toned cream, but we completely understand that colours can look different in person than expected online. The musky smell and the way your order was packaged also don’t sound up to our usual standards, and we’re sorry this was your experience.
If you had reached out to us directly, we would absolutely have been happy to help and look into a resolution for you, including discussing options around returns. We never want a customer to feel out of pocket or let down.
We do appreciate your feedback and will use it to improve both our product presentation and packaging going forward.
Many thanks,
Ellenvale Interiors
Fantastic customer service
Fantastic customer service. Responded within the hour after I had made an error with my order . Very much appreciated with their prompt response and refund.
24 november 2025
Review zonder uitnodiging
Really beautiful cushions in a set is…
Really beautiful cushions in a set is so helpful great quality and fast delivery I highly recommend using Ellenvale interiors
10 november 2025
Excellent product and good value
Super easy to order, very efficient delivery. Products as described and good quality. Excellent value
10 november 2025
Antwoord van Ellenvale Interiors
Thanks for taking the time to leave us a fab review! We are pleased to hear that you found the order process easy and delivery quick.
Team Ellenvale xx
Never shopped with them before
Never shopped with them before. So very pleased with their service. The bedspread is so beautiful.😀
3 oktober 2025
Antwoord van Ellenvale Interiors
Thank you for your lovely review! We are happy to hear that you love your bedspread.
Team Ellenvale xx
Cushion Covers
The cushions are really lovely. Good quality material. As I already had duck feather inserts It was really good to be able to choose cushion covers only.
6 november 2025
Antwoord van Ellenvale Interiors
Thank you Paula for your review. We are happy to hear that the cover only option was useful for you.
Team Ellenvale xx
Antwoord van Ellenvale Interiors
Thank you for taking the time to leave us such a great review Brooke!
We are happy to hear that you loved the products and were happy with the fast delivery.
Team Ellenvale xx
Already want to order more
Already want to order more, great quality and fab customer service.
6 november 2025
Antwoord van Ellenvale Interiors
Thanks for your fab review Emily.
We are happy to hear that you love the quality of the cushions and were happy with the customer service that you received.
Team Ellenvale xx
Love the quality of all the my new…
Love the quality of all the my new cushions, looks so classy and expensive! I love it
6 november 2025
Antwoord van Ellenvale Interiors
Thank you for your lovely review! We are pleased to hear that you love your new cushions.
Team Ellenvale x
Antwoord van Ellenvale Interiors
Hey Becca,
We’re so pleased to hear you’re happy with your cushions and our service! Thank you for choosing Ellenvale Interiors and for your lovely review.
Many thanks,
Ellenvale Interiors
MOULDY CUSHIONS!!!
Bought 2 cushions via Etsy. Both arrived yesterday with an awful mouldy smell!! They stink. Have contacted customer service to advise to which they have said I can return but they won’t pay for the return label! I have already paid for the delivery of 2 mouldy cushions and now I am expected to pay for the return!!! They have advised the quality check would have checked this… obviously not. I have given you the option to come and visit my home and smell these cushions yourself. Such poor customer service so disappointed in your company. I do not want mouldy cushions on my sofa and around my children!!!
UPDATE- the company has now blocked me from their Social media accounts for raising concerns over their mouldy products.
Safety of your staff? Can you please tell me when and provide evidence to support where this has been breached? I will exercise my consumer rights as I suggest you do if you have any evidence to show this I challenge you to provide. How about you instead look into the safety of your customers when you are selling MOUDLY cushions? I have 2 young children in my home and you think this is acceptable? I have reached out and social media to state you will not rectify the problem with the mouldy cushions as you have managed to find a loop hole by saying I am dissatisfied! I am disgusted that you have sent mouldy cushions out that’s what I am. And you have now blocked me for raising these concerns. At what point is this harassment? I have never known anything like this from a company whose CEO will be making millions of off mouldy cushions.
I messaged the CEO of the company to address the issue regarding the mouldy cushions as you blocked me for raising this concern. If you had handled the issue correctly this would not have been needed but you left me no choice other than to try the reach the CEO of the company for some assistance with the problem. Disgusting. I would really appreciate you taking accountability and contacting me direct. But you won’t.
6 november 2025
Review zonder uitnodiging
Antwoord van Ellenvale Interiors
Hi Sophie.
We take all feedback seriously and are genuinely sorry to hear of your disappointment. However, we will not tolerate harassment or targeted abuse towards our social media or customer service team. This matter is now being handled directly with Etsy, through the appropriate dispute resolution process.
We want to reassure our customers that we take product quality and customer safety very seriously, and our team is following Etsy’s procedures to resolve this case fairly. If we believe the safety or wellbeing of our staff continues to be breached, we will not hesitate to escalate the matter further.
Further to your updated review, we would like to clarify that no mouldy cushions were sent to you. We take matters of product quality and customer satisfaction extremely seriously, and we want to reassure both you and our other customers that this is not the case.
Additionally, we must address that you have reached out to members of our staff personally and commented on their social media accounts. This behaviour is inappropriate and will not be tolerated. We will be taking further action regarding this matter to ensure the wellbeing and privacy of our team.
Thank you for your understanding.
Ellenvale Interiors
Antwoord van Ellenvale Interiors
Hi Jemima,
Thank you so much for your kind words! We’re thrilled to hear you love your cushions and that your delivery arrived quickly.
Many thanks,
Team Ellenvale x
Gorgeous cushions …
Gorgeous cushion bundle that arrived very quickly and excellent quality
30 oktober 2025
Antwoord van Ellenvale Interiors
Thank you for your lovely review Sue. We are glad to hear that you love your cushion bundle and the quick delivery.
Team Ellenvale xx
Antwoord van Ellenvale Interiors
Thank you for the 5 star review! We are happy to hear you love the quality of the products.
Team Ellenvale xx
Antwoord van Ellenvale Interiors
Thanks for the review Amanda. We are glad to hear that you found the ordering process easy and that the delivery was quick.
Team Ellenvale xx
Beautiful cushion covers
Helpful colour co-ordinations, ease of ordering, nicely packaged and quick delivery.
31 oktober 2025
Antwoord van Ellenvale Interiors
Thank you for taking time to leave us such a great review. We are happy to hear that you were happy with the ease of ordering, packaging and speedy delivery.
Team Ellenvale xx
Exceptional quality
Exceptional quality - really made my living room come together and feel more homely. Stunning cushions - speedy delivery. Thank you!
30 oktober 2025
Antwoord van Ellenvale Interiors
Thank you for your lovely review Chloe. We are thrilled to hear that you are happy with the quality of the cushions and the speedy delivery.
Team Ellenvale xx
Gorgeous cushions
Gorgeous cushions! I also like how i was stuck between choosing and they help with deciding the best match for you. Will be coming back in the future
31 oktober 2025
Antwoord van Ellenvale Interiors
Thank you for the review Jo. We are glad to hear that you love your cushions, and that you were happy with the styling service that you received. We can't wait to see what else you order.
Team Ellenvale xx
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