Elysian London 

PLEASE DO NOT BUY FROM THIS COMPANY.
I have never received my order. I did chase the company and asked when I could expect to receive the shoes, but I never received any response. I thought I'd try my bank and ask for support with a request for a 'charge
back '. It was successful and my bank credited my account.

It’s a shame I can’t give 0 stars. Be very careful. I bought 3 sports bras. Gave evidence to the company that they were 2 inches too small and poor quality. The small print which you are not asked to acknowledge when ordering is that they are non returnable. As I kept stating they were not as advertised rather than just didn’t fit they agreed I could return for a full refund (this took many weeks of to and fro emails) but to china. Would cost far more than the refund. I’ll never use this company again. The only positive thing is that their bot ‘lily’ responds very quickly

The Product did not function the way it did in the advertisement and although the company were responsive they disagreed, even with photographic evidence that they were wrong and refused to refund any more than 30% of the purchase price. I am disappointed they could not accept that they were in the wrong. It also took over 10 weeks to get a 30% refund for a product which cost me £44.

It wasn't made clear at time of purchase that sports bras cannot be returned. It is one line way down the website. To return the bras would have cost way more than the purchase price anyway back to China. In the end I managed to get a 25% refund for bras that don't fit and are useless. Never dealing with them again...

Firstly a long delivery time. I then discovered Elysian London is NOT in London, it is in China. Secondly, the bra was an uncomfortable fit and cannot be adjusted because at the attachment point of the fold of the straps, the mechanism slides to a diagonal position, blocking any movement of the strap. I requested a refund on 20th Jan and 10 polite email exchanges and 6 weeks later, I have still yet to receive one. They sent me another bra in the the same size which angered me as I did not request one. I believe a big waste of distribution costs and addition to the environmental footprint. Their policy is that 'due to hygiene reasons bra's cannot be returned'. Bra's need to be tried on and breasts have never been labelled as unhygienic. My main issue is the bra's are 'unfit for purpose'. I am in my legal rights to request a refund and they are wiggling out of their responsibility to offer me one. Do not waste your money on these useless products. They are not as they seem in their countless advertising videos, we are being deceived.

SCAM - do not order from here, similar experience to other reviews, product sent isn't the same as what they show pictures of and the sizes are far smaller than stated, they won't provide the return address to get a refund, only offered 30% refund, eventually got the return address but this is in China, although they confirmed the product was posted from the UK and this was confirmed before the product arrived.
I have tried charge back through the credit card but they have refused as the website states they do not do refunds on bras - even though the product is not as described

Incorrect sizing chart as previous customers mentioned and does not offer 30 day money back guarantee. Poor customer service with unacceptable returns policy which was only given because of quoting Trading Standards. Only offering 20% refund or send back to China at your own costs (and must be DHL!). Trustpilot reviews listed on their website are fake. Avoid at all costs - they are scamming you !

Do not buy from this company. Brought a sports bra that was not what was advertised on its website and via instagram. Totally wrong design and was not an XL more like a small. I reached out to have a refund, all i got back was an email saying to put a tape measure by the bra and take a photo. No i wantes a return and refund. The design and structure of the bra was not as the description even though it was too small.
I have only received one email from them. They are not based in London and are overseas. Luckily i paid by Klarna and have now cancelled the payment.

I also received an email back. 2 days later saying that they do not accept bras back due to hygiene and would offer 15% discounton another bra. What a load of twoddle. My reply stated their 30 day money back guarantee and quoted the Consumer Rights Act og 2015 with Trading Standards complaint reference.

Do not buy from this scam company. Items are not fit for purpose and are not as advertised on the website.

This is a scam company. They are selling really cheap products that are just terrible quality and not worth it all. Despite what their website says they will not refund any items. If the item is faulty they won’t refund. If you are not happy they won’t refund. Despite the website saying 30 day money back guarantee. Avoid this site and save your money.

This company shows a very different product in its advertising video to the one shipped. False review icons shown on the site, shows 4 stars and clearly as can be seen here that is not the case. Shipping advertised as 5-10 days and did not arrive until after I sent a letter threatening trading standards. Item arrived and is not fit for purpose and the returns policy is not worth the time it took them to write it, so product went in the bin and I chalked it up to experience, basically a scam company in China purporting to be in London.

Avoid this company!! Ordered three bras using their sizing chart to ensure that I ordered the correct size. They size them as S M L etc NOT by cup size to you have to consult their sizing chart. I choose what should have been the correct size. When they arrived they would mot fir at all. Contacted them to request to return them. They responded by saying I would have to return them to their Asia Warehouse at my own expense! As I live in the UK that would have been costly as it would probably have been India or China and the Royal Mail Tracked Parcels for those countries is from£15.00! Their alternative was a 20% Discount on a new order meaning the total cost to me for 3 bras would be around £60! Their next email was again return at my own expense or have a partial refund of about £7 and to keep them! A figure that wouldn’t even buy one of the bras, I responded saying I was disappointed with the customer service and that I had to used their sizing chart to ensure I ordered the correct size and had got a product that was not the correct size. Their response was to ask me to take photos and give them the measurements etc! I suggested they should know the sizing of their products and that perhaps they should using conventional bra sizing (I.e. cup sizes) rather than SML etc. I am totally disappointed in the service I have received and I cannot negate my loses by selling them on as I cannot safely say what size they would be.