Emson Haig Reviews 

223
•
TrustScore 3.5 uit 5

3,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

My favourite mainstream jeweller They sell lovely pearls, Rolex and Tudor watches, amongst other things. I’ve been there a few times picking up a necklace and a couple of watches. Aiyana is who... Toon meer

Beoordeeld met 1 van de 5 sterren

Another bullshit Rolex dealer making you buy a load of stuff you don’t want to get on the fictional “ list “ for a stainless steel timepiece you’d like !!!spent 11k on a watch I didn’t want to be prom... Toon meer

Beoordeeld met 5 van de 5 sterren

I am a customer of this high level customer service and caring shop who do there best to listen and deliver to the highest level at the most competitive prices, I do not understand that anyone wo... Toon meer

Beoordeeld met 5 van de 5 sterren

I first visited Emson Haig in July last year for a Rolex consultation. Don took the time to walk me through a range of models and made the whole experience feel relaxed and enjoyable. Since t... Toon meer

Bedrijfsgegevens

  1. Sieradenwinkel

Geschreven door het bedrijf

Emson Haig are a family run independent Jewellery, Watch and Luxury goods retailer.


Contactgegevens

3,6

Gemiddeld

TrustScore 3.5 uit 5

223 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,6

Alle reviews

(223)

5 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

This was the first time I have ordered…

This was the first time I have ordered jewellry from Emson Haig, The delivery was really quick, 2 days, Amazing, no postage fee, the presentation of my jewellry was beautiful, easier than visiting a busy shopping centre.Will defo use again.

1 oktober 2021
Beoordeeld met 5 van de 5 sterren

Although my item was out of stock I…

Although my item was out of stock I immediately received an email to let me know and they offer an alternative item or refund. They responded very quickly and did refund the money straight away . So thanks for that. Great service

4 september 2021
Beoordeeld met 1 van de 5 sterren

Awful experience with this company

Awful experience with this company. I ordered a necklace online to be picked up at the lakeside branch. I paid almost £4000 and confirmation came with a photo of the necklace I had ordered. On arriving at lakeside the necklace waiting for me was totally different to the description and photo online. After being left waiting for over an hour I was informed that I’d need to pay another £2000 for the necklace I’d ordered. Obviously this was out of the question so I asked for a refund. I was told to apply online for my refund. I left the store without a necklace or the refund. I called the company and after a heated discussion I was given a refund and assured someone would call to explain how this had all gone terribly wrong. The next day I had a missed call (I was in work) with a voicemail saying I would be contacted again. This is almost 2 weeks ago and I’ve heard nothing no apology or explanation as to what went wrong!!!

10 augustus 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Failed to Despatch on time resulting in…

Failed to Despatch on time resulting in parcel being delivered to the wrong location due to a birthday surprise staycation. Tried to cancel the order but only received confirmation of Despatch. No contact from the supplier yet and now I need to arrange for the parcel to be sent to my home so I can return it. Ordered after 11am on Thursday for next day delivery so had assumed Saturday. If weekend deliveries are not offered this should be made clear at the point of ordering. I didn’t dig through the terms and conditions so if it’s in there then on me I suppose but I wouldn’t expect to have to do that.

15 juli 2021
Logo Emson Haig

Antwoord van Emson Haig

Hi,

First of all I would like to thank you for your review, and taking the time to share your experience. We really do appreciate it.

I can only apologise for any inconvenience caused, as we do not deliver on the weekends. It does state it in our terms and conditions.

I have contacted you separately to try and rectify this situation for you

I look forward to hearing from you

Best Wishes
Abbie

Beoordeeld met 1 van de 5 sterren

Good evening

Good evening, I had ordered a necklace and a Swarovski bracelet with hearts through your site, which I paid 105 pounds for a card ... So far I have only received the necklace, will I ever receive the bracelet ???? Will you answer me sometime ???

5 juli 2021
Logo Emson Haig

Antwoord van Emson Haig

Hi Maria,

Thank you so much for your review, and for taking the time to share your thoughts.

We are very disappointed with your review and we have looked into this for you.

We did contact you as the bracelet was on as a Pre-Order item, we emailed straight away to let you know the time frame, we sadly didn't hear back, we called and didn't get a response and tried emailing again the following day.

We sent you out the item we had in stock, and ordered the bracelet in for you, which was posted out to you as soon as it arrived.

We did call again and spoke to your husband I believe who was happy to wait for the item to come in.

Please do get in contact on orders@emsonhaig.com - if their is anything else we can do to rectify this for you.

Best Wishes
Abbie

Beoordeeld met 5 van de 5 sterren

Great Customer Service

Delighted with quick delivery, I will shop again, great customer service all round

2 juli 2021
Logo Emson Haig

Antwoord van Emson Haig

Hi Kathleen,

thank you for your review, it really does mean the world to us.

We are so pleased you was happy with the all round service, we look forward to welcoming you back again soon

Best Wishes
Abbie

Beoordeeld met 5 van de 5 sterren

Wow!

I was looking for a specific product and had not heard of this Co. They came up on searching for the item. I took the risk of using someone unknown to me and they were amazing. From the price, having the quite (hard to get) product to customer service (thank you Arianne), five stars is not enough. An additional bonus was they had a different colour to the item I originally ordered (which is hard to get) so I was even more impressed with them. Highly recommend them. Thanks so much Arianne and EH. Angela Bow E3 x

2 juli 2021
Logo Emson Haig

Antwoord van Emson Haig

Hi Angela,

thank you so much for your review, and your lovely comments about our service, I have passed this onto Arianne and she is really thankful.

We are so pleased you love your item, and we really do look forward to welcoming you again soon

Best Wishes
Abbie

Beoordeeld met 5 van de 5 sterren

Fast service item as described and…

Fast service item as described and reduced in the sale so very pleased

29 juni 2021
Logo Emson Haig

Antwoord van Emson Haig

Hi Monica,

Thank you so much for your review, it really does mean the world to us as a Family run Independent Jewellers.

We are so pleased you love your item and was happy with our service.

We look forward to welcoming you again soon

Best Wishes
Abbie

Beoordeeld met 5 van de 5 sterren

Exceptional Service

Really good service, arrived fast and wrapped beautifully

24 juni 2021
Logo Emson Haig

Antwoord van Emson Haig

Hi Mr Harris,

Thank you so much for your review, it really does mean the world to us, as an Independent Family run Jewellers.

We are so pleased you love your item and the service.

We look forward to welcoming you again soon

Best Wishes
Abbie

Beoordeeld met 5 van de 5 sterren

Ti sento jewellery is beautiful

Ti sento jewellery is beautiful, well made. I can't believe what a great deal I got. The delivery was very prompt. 10/10

21 juni 2021
Logo Emson Haig

Antwoord van Emson Haig

Hi Verity,

We are so pleased you love your Ti Sento item, your review means the world to us.

We look forward to welcoming you again soon

Best wishes
Abbie

Beoordeeld met 5 van de 5 sterren

Great experience shopping with Emson…

Great experience shopping with Emson Haig, a great product and price,

14 juni 2021
Logo Emson Haig

Antwoord van Emson Haig

Hi David,

Thank you for your online review, as an independent Jewellers it really does mean the world to us.

We look forward to welcoming you again soon

Best Wishes
Abbie

Beoordeeld met 1 van de 5 sterren

Horrendous service

Horrendous service, no shipping update, I still haven’t received my item after 12.
Online Chat is pointless, avoid at all costs.

9 juni 2021
Logo Emson Haig

Antwoord van Emson Haig

HI Suzie,

Thank you for your review, we really do appreciate you taking the time to give us feedback.
I have emailed you separately to try and rectify the disappointment for you.

I really hope we can try and sort this for you

Best Wishes
Abbie

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