Got what I ordered in like two days with FedEx home delivery for a Midea Duo Hose replacement. Didn't need to contact them about anything; the part was what I was expecting.
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Lees wat reviewers zeggen
My saga with Encompass has been going on for months. The only reason I am giving a 5 star review is because of William Woolard who I found after calling this company 7-10 times. He did what no other p... Toon meer
Bedrijf heeft geantwoord
I worked with Roy Hughes on the phone to discuss my recent purchase of replacement refrigerator shelves, bins, parts, etc. He helped me understand the parts that are on backorder, the timeline, and th... Toon meer
Bedrijf heeft geantwoord
Quick note to highlight the exceptional service provided by Lily Jacobs! She patiently guided me to the part needed to repair a leak in my LG fridge icemaker, sending me schematics and part numbers, w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Huishoudelijke apparaatonderdelen leverancier
- Elektronische onderdelen leverancier
- Elektronische onderdelenwinkel
Geschreven door het bedrijf
Encompass is a market leading supplier of replacement parts and accessories for products throughout the home. Additionally, Encompass offers 4PL, 3PL, board repair and reverse logistics service. For more information on our comprehensive services, please visit solutions.encompass.com.
Contactgegevens
775 Tipton Industrial Drive, 30046, Lawrenceville, GA
- 8004328542
- customercare@encompass.com
- encompass.com
4,7
Uitstekend
5K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Armand Del Rosario did a great job…
Armand Del Rosario did a great job helping me find the serial number of my stove and then confirming the oven rack I need.
2 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Bill, we appreciate the shout out to recognize Armand for all he does and the opportunity to assist you!
I had a great experience with the…
I had a great experience with the customer support team— Donny Abon was incredibly helpful and efficient. He resolved my return and refund request quickly and made the whole process smooth and stress-free. Really appreciate the fast and professional service!
2 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Light, we appreciate the shout out to recognize Donny for all he does and the opportunity to assist you!
Ac replacement part
CRISTELYN PACLIPAN helped find and order for me a compatible replacement for for a window ac unit. She was easy to work with and allowed for email of photos back and forth to ensure we were referring to the same thing.
2 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Naomi, we appreciate the shout out to recognize Cristelyn for all she does and the opportunity to assist you!
Kris Belle was extremely helpful and…
Kris Belle was extremely helpful and very knowledgeable. She assisted with finding the correct part for my LG Range and ordered it with ease!
2 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Lola, we appreciate the shout out to recognize kris for all she does and the opportunity to assist you ordering the part needed for your LG range!
Better than any manufacturer support and service!
Absolutely wonderful experience helping me navigate a self repair on a Samsung monitor. Part replacement, core exchange process and core fee return - all accomplished in a fast, courteous and near effortless manner.
Expectations exceeded. Never felt more supported.
1 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
We really appreciate you taking the time to give our customer service team a stellar review!
Donny Abon with Encompass did a great…
Donny Abon with Encompass did a great job in handling my customer service call. He was helpful and provided me with the right part to repair my refrigerator.
1 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Garrett, we appreciate the shout out to recognize Donny for all he does and the opportunity to assist you ordering the part needed to repair your refrigerator!
Aimand did a great job in helping me
Aimand did a great job in helping me! He was patient and polite and it was pleasure to have his help. It was a professional experience and I am grateful.
1 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Ken, we appreciate the shout out to recognize Aimand for all he does and the opportunity to assist you!
Got m’y part!
I call One Time and thé person did not understand my English (i’m french person) she reconnect me to thé automatic system. Thé second person took the Time to understand me. 2 days later i got my order everything fit
Thank ´s Deavon Melius !
28 april 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Diane, we appreciate the shout out to recognize Deavon for all she does and the opportunity to assist you!
Donny Abon made it happen - quickly
Donny Abon was the customer service agent who handled my request for a new remote control for my LG TV on April 24, 2025. He was very patient and polite in answering my questions. Although he stated that my new remote would be shipped in 3-5 business days, in fact it was delivered just 2 days later - on a Saturday! The remote works well. I am thoroughly pleased with the service I received from Donny and highly recommend Encompass for technical needs.
24 april 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Ann, we appreciate the shout out to recognize Donny for all he does and the opportunity to assist you ordering a new LG remote control for your TV!
Alodia Garcia was extremely helpful
Alodia Garcia was extremely helpful, courteous, and knowledgeable. She helped me find the exact replacement part for my refrigerator door bin. (OEM parts!). She even gave me a 10% discount without my having to ask. Very thankful that Samsung uses this company for obtaining factory parts when the appliance is out of warranty.
30 april 2025
Review zonder uitnodiging
Antwoord van Encompass
We appreciate the shout out to recognize Alodia for all she does and the opportunity to assist you ordering a new OEM door bin for your refrigerator!
Service rep Tony was absolutely amazing…
Service rep Tony was absolutely amazing in finding several needed accessory parts for my LG appliances. I tried to get it done online before my call to Tony and wasted about 2 hours trying to navigate a problematic LG parts site. I recommend that you Skip the site and call Tony and order directly there!
30 april 2025
Review zonder uitnodiging
Antwoord van Encompass
We appreciate the shout out to recognize Tony for all she does and the opportunity to assist you ordering your LG appliance accessory parts!
"I'm very happy with the service I…
"I'm very happy with the service I received. The Donny Abon were professional and worked quickly to locate the Correct part or my Samsung Behold. He sent a picture through personal emIl so I could review to make sure this one was correct.
30 april 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Hollie, we appreciate the shout out to recognize Donny for all he does and the opportunity to assist you ordering the Samsung part needed!
The best source for help -- a human being.
While the LG online return form and chat were ineffective, I got quick and complete satisfaction when I called LG customer service and spoke to Winisha Mitchell. She efficiently processed my return, then helped find and order the correct part. It couldn't have been easier to work with her.
30 april 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi David, we appreciate the shout out to recognize Winisha for all she does and the opportunity to assist you!
Derrick did everything right
Derrick did everything right. he listened well, was curtious, friendly and helped me with my issue. it was a perfect experience.
7 april 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Stan, we appreciate the shout out to recognize Derrick for all he does and the opportunity to assist you!
Kris was very knowledgeable and easy to…
Kris was very knowledgeable and easy to relate to.
30 april 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Ray, we appreciate the shout out to recognize Kris for all she does and the opportunity to assist you!
Sheila was both personable and…
Sheila was both personable and competent. I got my order done quickly with great customer service. Thank you Sheila! Would highly recommend this service provider :)
30 april 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Sean, we appreciate the shout out to recognize Shelia for all she does and the opportunity to assist you!
Toni Abad was very very friendly and…
Toni Abad was very very friendly and professional. She used patience while I had to go get my wallet. Lol
I enjoyed speaking with to her. She asked if I had any questions before ending our interaction and clearly explained everything including part numbers and directions for entering payment. I truly appreciate Samsungs commitment to keeping my credit card data safe with that new system of data collection.
I did not experience anything with Toni Abad that would require improvement. Her customer service was a pleasure and the company would be at a loss to lose her as an employee.
Sincerely,
Terri Neibauer
30 april 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Terri, we appreciate the shout out to recognize Toni for all she does and the opportunity to assist you ordering the Samsung parts needed!
Kris was amazing to work with
Kris was amazing to work with. Thank you!
30 april 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Lili, we appreciate the shout out to recognize Kris for all she does and the opportunity to assist you!
Antwoord van Encompass
Hi Teddy, we appreciate the shout out to recognize Armand for all he does and the opportunity to assist you!
Real nice person who helped me very…
Real nice person who helped me very quickly
29 april 2025
Review zonder uitnodiging
Antwoord van Encompass
We really appreciate you taking the time to give our customer service team a stellar review!
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