Encompass Reviews 4.505

Ordered parts for a grill today from Encompass.. My representative, Deavon Melius was extremely kind and courteous. She was efficient and confirmed every step of the way. Great service!!!

Deborah Seri was extremely friendly and very helpful.

Donny was very helpful in finding the model number on my range to identify the correct part to order. I will use them again and highly recommend them.

Patient and informative information. Insured I understood what was happening and assured me all would be taken care of. Determined Model # and found LP Conversion kit required. Very helpful and kind.
Excellent service

Alexis is the best!! She navigated quickly through the parts list and confirmed the match with my part numbers. Provided detailed information regarding availability and managed my expectations well. Speedy and accurate service. Definitely will recommend!!

I received exceptional service from Sherwin Donato during my recent phone order. The service was efficient and very helpful! Thanks for such a pleasant exchange!

Special thanks to Gen Lopezon for the kind service!
Was waiting on an RMA for a return and she answered the phone quickly and sent it to me right away. Appreciate it.

Toni spoke clearly and understandably. She was also very patient and knowledgable. Great experience. Thanks Toni.

Cristelyn Paclipan was knowledgeable and personable. She resolved my question quickly and effectively and followed up immediately by email. The only problem I had was with the quality of the telephone connection we had making it hard the understand her. This issue is a company/hardware problem and not the result of Cristelyn's performance.

What made my experience so great was the help and persistence of Lily Jacob!! She worked very hard to figure out why a parts order I placed was canceled with a very limited explanation, Lily was able to figure it out and get my items reordered and they will be here in a few days!! It is people like Lily that take however long it takes to satisfy a customer!! Thank you very much Lily!!!

It was easy peasy to work. with Armand Del Rosario. I needed a new shelf ordered for my new fridge. The shelf got broken the day of the newness, but Armand got the shelf ordered. His work went easy, it’s been a long time for good customer service!

The representativeDonny Abon was able to order an ice maker that fit my refrigerator for me. He was truly helpful!

I had two wrong parts for my LG refrigerator from another company. I called Encompass and was helped by Toni Abad. Toni got me the right part and shipped it fast.
Great job Toni

You lost my product and told me basically there is nothing that can be done about it . I spent 8 hrs on the phone yesterday with your company telling me we lost your receiver and there’s no resolution currently. I feel your company is a joke. My receiver was delivered and signed for so how is it lost. Long story short the only positive note I’ve had dealing with your company is your customer service representative Ferra. I yelled at her and hung up on her and was very frustrated with the situation I called back after I hung up on her and she was actually the person who answered my phone call again and I thought oh wow this is gonna go bad. Farrah was very patient with me very helpful very calm and got me the resolution that I spent eight hours looking for yesterday. She has the best demeanor. She is kind, caring, and compassionate. I would really like to commend her for how well she does her job I really appreciate her being able to help me and I want known that. I spoke with many people who are unable to help me and she was the only person that did anything for me.

I want to let others know that Donny Abon at Encompass. com really helped us out. We have been struggling with the freezer component of our Samsung refrigerator for years. It freezes up and the ice is often unavailable until my husband uses a hair dryer on it. It is clearly a defect in design bc 2 of my friends experience the same problem. Well in 5 minutes time Donny identified the new freezer component and is selling us a new one. (Hopefully the design has been improved.) usually I am on the phone forever trying to get something done. Thank you Donny for your efficiency. I so appreciate it! Cassie E.

Miss Toni was excellent, courteous and helpful. She even explained that the stove knob wasn’t in the inventory, but when it will be in and when it will be delivered. It was delivered exactly the date she promised.

Ordering the part I needed with CRISTELYN PACLIPAN was straightforward and she was friendly and helpful. Now let’s hope it’s actually what I need to fix my water dispenser issue!

Great customer service Toni Abad, she's help me with my order and very friendly.

I was very happy with the phone service I received from Deavon at Encompass/Lasko outdoor fan. He was very helpful and made sure to help find the part numbers I needed. The whole process took less than 10 minutes.

Promptly shipped and really good communication. Requested a tracking label and it was provided.