Supplied 2 extra bed slats (needed for our mattress) at no extra cost and clearly discussed the details of the finish. Delivered when courier said and willingly carried up to second floor. Bed sturdy,... Toon meer
Bedrijf heeft geantwoord
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Really liked the bed when it arrived, particularly the colour. The slats are very heavy duty and it was easy to out together except no instructions for the middle support for the Super King size we... Toon meer
Bedrijf heeft geantwoord
Late delivery, wrong parts, no instructions, terrible customer service. Had to pay for 2 nights accommodation due to having no bed to sleep on, their attitude was basically‘get on with it’ Shit at... Toon meer
Bedrijf heeft geantwoord
Easy to order from website, delivered sooner than estimated time scale. Sturdy construction and easy to assemble ( Double bunk bed) for two people. Really pleased and would recommend. Five star servic... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Endurance Beds are a family run, online only retailer specialising in bespoke, well-crafted beds and comfortable, supportive mattresses based in the UK. Our range includes wooden beds, metal beds, upholstered beds (including bedsteads, ottomans and divans) and bunks. We have a wide selection of products on our website with many different sizes available as standard. If you were looking to create custom sizes, we can accommodate this. You may require this service if you were fitting a bed frame in a specific space or was looking for a long-term space-saving solution for your growing children. We also offer custom finishes on all products. Whether that be a Farrow and Ball painted finish on our wooden beds or a fabric for your upholstered bed base to match the interior of your bedroom. We are confident in our selection of products as we have taken time to source reliable manufacturers who are both flexible with their design and provide quality, long-lasting products. All products are made-to-order. In addition, we manufacture all the metal bed frames at our site here in Norfolk. To give our customers the confidence to purchase from us, we offer a 12 year guarantee on all bed bases. We owe this to the premium materials used by our experienced manufacturers and our own engineers. Our customer service team are on hand to speak with you about your requirements.
Contactgegevens
Westholme Nursery, 65 Station Road, Walpole Cross Keys, PE34 4HB, Kings Lynn, Verenigd Koninkrijk
- 01553401844
- sales@endurancebeds.co.uk
- endurancebeds.co.uk
4,1
Goed
126 reviews
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Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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We have bought twice from Endurance…
We have bought twice from Endurance Beds now. We bought wooden bunk beds and later a king-size metal bed frame. We love both. The only reason for 4 stars, not 5, is that the bunk beds which are supposed to be suitable for adults had an impossibly small clearance between the bottom and top bunks, the gap being just 68 cm (normal is 80 to 90 cm). We had to get Endurance Beds to make spacers and a longer ladder to raise the top bunk by 22 cm. This added £124 to the cost. Having said that I'm very glad that Endurance Beds were able to fix the problem for us by making spacers. The quality of both beds is high - very solid.
16 november 2023
Our go to bed store!
Easy to use website, plenty of choice and a wide range of options for a variety of budgets. Purchase was seamless, communication was good and delivery went well. This is the second time we have ordered from Endurance Beds, and will be our go to next time we need to buy a new bed!
24 oktober 2023
The team was very helpful and…
The team was very helpful and responsive when I was deciding the custom colour for the quad bunk bed I brought. The bed is absolutely amazing and my children were very happy with it. Never seen a double bunk bed before and the quality is excellent..
23 oktober 2023
Nice quality wood bed frame
Really liked the bed when it arrived, particularly the colour. The slats are very heavy duty and it was easy to out together except no instructions for the middle support for the Super King size we ordered. Would have been nice to have an option for taller bed head as we have a very deep mattress.
It took quite a few phone calls to Endurance to chase up delivery timescales which went over slightly and the delivery company (Panther) were quite disorganised and a few hours later than planned.
16 oktober 2023
Antwoord van Endurance Beds
Thank you so much for taking the time to leave a review. It is greatly appreciated.
We apologise that you experience wasn't completely seamless for you. We can make all of our beds into bespoke measurements and will quote our customers for this service.
Thank you for your purchase. We hope to see you again!
Have a fantastic day!
from start to finish excellent service
from start to finish excellent service. the bed itself is sublime. could withstand an earthquake and extremely easy to put together. i love it.
4 oktober 2023
Antwoord van Endurance Beds
Thank you for taking the time to leave a 5* review. It is greatly appreciated!
While we aim for this standard of strength and would hedge our bets, we could not feasibly guarantee for natural disasters! We do appreciate the sentiment however.
We are very proud of the robust nature of our British-made products and really appreciate reviews like this.
Thank you once again.
Have a fantastic day!
Had to threaten legal action, bed incorrect size!
Had to threaten legal action, bed incorrect size!
Small double bed made to wrong size, measuring 114cms width, website incorrectly states 122cms. Therefore, my standard 120cm small double mattress wouldn't fit. Also waited over 3 months for bed to be made, when website states 8-10 weeks for this. Company had audacity to try and charge me £50 for bed to be returned, but my Which? solicitor was prepared to go to court over this, stating it was a clearcut case, as Endurance Beds (please note, also known by 'Reinforced Beds') supplied a bed of incorrect size. The worst case of Customer Service I think I have ever come across; they stated it was not their fault, and that I'd have to pay £50 for bed to be collected! Thankfully, my solicitor discovered the name of the company owner, so we could bypass Customer Services, and I informed the owner I would take legal action. Eventually, after several more emails, I was given a 'goodwill' full refund, but an accompanying apology was not forthcoming. I paid for the bed on 20th July, but did not a refund until 25th October '23. This has caused me enormous time wastage, both assembling the bed, then disassembling it, then attempting to package up for return. Astoundingly, I was then warned that if the bed came back damaged in any way, there would be a deduction from my refund! Avoid this company; if something goes wrong, even if it is entirely their fault, they will attempt to bully you into paying a £50 collection fee, and there is absolutely no attempt to put things right. I had to send in umpteen photo's of my evidence for incorrect size, but this was not accepted, and they asked for more photo's, after which, they asked for even more! My Which? solicitor said they had me on 'the runaround', and stated he thought I had been 'treated appallingly', especially as they had zero chance of winning the case, if it went to court. Avoid this company; they will not take responsibility for their mistakes - just get a bed from a reputable company, and save yourself the hassle.
9 oktober 2023
Antwoord van Endurance Beds
We appreciate you taking the time to leave a review. We sincerely apologise that you felt your experience was to the extent of what you have described. We learn from each experience; this one is no exception.
Without going into too much detail, I will like to address some of the comments just so our future customers understand our policies and legality around returning a bed base.
When purchasing from online companies, from the date of delivery customers have 14 days to return their product without providing an explanation. This customer did advise within this lead time of the issues they had experienced.
All of our made to order metal bed frames are made so the mattress sits on the very edge of the side rail, not inside of the side rails therefore providing more support. In this instance the customer believed that the 114cm inside of the side rail to inside of the side rail was the true measurement where the mattress should sit. This is incorrect.
Generally, bed frames are made using metric measurements while mattresses are made using imperial measurements. As such, there is a small tolerance (especially when there are different manufacturers involved) in the sizing. This can lead to a slight overhang and vice versa for the mattress. In this instance, the overhang was 5mm each side.
Due to the above, we would not accept a free return for this bed base on the basis of a fault being present. Therefore, we were charging a £50.00 collection fee which is the fee put upon us by our couriers. We make no profit on this charge. This action is covered within the Consumer Contract Regulations 2013.
We would always advise that if you seeking a free consultation from a legal professional regarding the legality behind a company’s actions, try to understand the broad policies and legislation surrounding a return. Ask them to provide you with this information so you can make an informed decision otherwise you may receive incorrect advice and proceed to the small claims court only to have to pay both your own and the companies admin fee if you lose the case.
At no point did we refuse the ability to refund this customer. We conceded the £50.00 collection fee eventually, as this would’ve saved time long term, and fully refunded the customer the whole balance.
What went right would be an easier…
What went right would be an easier question to answer!
A very extended delivery date saw the first bed had a very poor paint job and so returned.
After another very extended delivery they sent the wrong size bed (really happy after having to dismantle the bed).
After yet another heavily protracted delay, with one cancelled delivery, they eventually sent the bed we bought and paid for.
Then came the battle for compensation. While the company asked me to understand that they were experiencing staffing issues they didn't seem to have to understand the issues that they caused in getting us the bed we paid for over 5 months before.
Now please do not get me wrong each member of staff I dealt with were very nice and apologetic which I appreciated and I would like to say that the final product we are very happy with. The bed itself is very well made and if I was rating the product alone it would have been 5 stars however sadly the whole experience left me with customer dissatisfaction, hence the rating.
3 mei 2023
Antwoord van Endurance Beds
Thank you so much for taking the time to leave a review.
We are sorry that we could not provide you with a seamless service. While we provide lead times on our website, these are 'expected'. There are multiple reasons for delays, unfortunately it appears you were caught up within these delays.
We appreciate your comments regarding our customer service. We do pride ourselves on our problem solving abilities and the speed of resolution.
We take notes from every review, this one not being an exception.
Have a great day!
Great quality product
Great quality product. I got a single bunk bed, it's beautiful and strong, I got under bed drawers as well, which is great. Also managed to split the cost in 3 instalments, though the bed is definitely worth the price. Also Great customer service, friendly and professional.
5 september 2023
Antwoord van Endurance Beds
Wow! Thank you so much for the fantastic review.
As well as helping us, I believe this review will also help our customers decide to spend their well earned money with us.
Thank you once again for the thorough review. We hope you have a brilliant day!
Got exactly what we ordered and paid…
Got exactly what we ordered and paid for, on time, polite and tidy delivery and installation, well done.
28 augustus 2023
Antwoord van Endurance Beds
Thank you for your fantastic 5 star review!
All feedback is appreciated and can't thank you enough for taking the time to leave this review with us. It's great to hear we succeeded on every facet for you.
Have a wonderful day.
Would recommend Endurance Beds.
Bought 2 single oak beds and mattresses, very happy with products, service and communication. Delivered on time with no problems. Would use this company again.
6 augustus 2023
Antwoord van Endurance Beds
Thank you for review! The 5 stars are incredibly appreciated.
We are very pleased that your multiple beds and mattress have arrived with you safely and that you are 'very happy' with everything! We are glad to be of service.
We hope (an aim) to provide a service like this to all of our customers. We will seek out feedback like yours from now on!
Thank you for your time, have a brilliant day!
Custom made mattress
Great quality mattress and delivered within the promised time frame.
Would definitely use this company again.
10 augustus 2023
Antwoord van Endurance Beds
Thank you for your awesome review.
As a company we live and die by customer feedback. As we are not a household name, word of mouth and reviews are incredibly important. We try to reach the customers who need us most and are over the moon to supply our products to those searching for a website like ours.
We hope to speak to you again! Have a wonderful day!
Top quality bunk bed
Really happy with our kids new bunk bed.
The bed is made out of really good quality thick wood .
We looked at a lot of other bunkbeds and this one is easily the best.
Customer service is excellent and extremely helpful.
Highly recommended!
16 juli 2023
Antwoord van Endurance Beds
Thank you so much for your very kind review.
We really appreciate your time and that you are pleased with the build quality of the bunk. We take a lot of time ensuring that our products are suitable for the brand. We are very appreciate that you have affirmed this for us.
Thank you once again for your time. Have a fantastic day!
Antwoord van Endurance Beds
Thank you for your kind 5* review.
We love to see our customers taking the time to leave a review for us, no less a 5*! Thank you for kind words we really appreciate this.
Have a brilliant day!
High quality bed frame and mattress
From ordering to delivery, everything went smoothly. The bed (Bronx metal bed frame) is very sturdy and quality is excellent. I love the mesh base. The Willoughby 2000 mattress is dreamy - a very good night's sleep! My only suggestion would be notification closer to delivery with an approximate date for delivery.
18 juni 2023
Antwoord van Endurance Beds
Thank you so much for your 5* review! It is appreciated.
That's great news that you received a 'faultless' service and you love the mattress! That's as much as we can hope for.
We use couriers where the customer can book the date of delivery. The timeslot will always be sent the night before that delivery send via email and SMS.
In the future we would love to provide our customers regular updates throughout the manufacturing process. As a small family run business, this is not possible at this time. One day!
Have a brilliant day!
Lovely bed bespoke sizing helpful team…
Lovely bed bespoke sizing helpful team easilyput together , couriers helpful
25 mei 2023
Antwoord van Endurance Beds
Thank you so much for the 5 star review. All feedback is helpful for us to grow as a business.
That's fantastic that we could deliver on all aspects of your order. We hope you love your bed for many years to come.
Have a wonderful day!
Missing power cable
Missing power cable, delivery guys had multiple issues as no connection instructions with bed base as to how to connect the electrics
30 mei 2023
Antwoord van Endurance Beds
Thank you for leaving us with a review.
We sincerely apologise that you received the bed and encountered issues. May I invite you, if not already done so, to contact us so we can resolve all issues you currently have with the bed base.
We will endeavour to resolve this for you.
Thank you for once again for taking the time to leave a review.
Have a great day!
Terrible customer service
We paid for “white glove” delivery and assembly which they failed to provide - they left the bed in pieces on the wrong floor of the house saying it wouldn’t fit. We paid another company to finish the job. Endurance refused to reimburse us for the “white glove service” they failed to provide.
17 maart 2023
Review zonder uitnodiging
Antwoord van Endurance Beds
Thank you for taking the time to leave a review.
We apologise we couldn't provide a satisfactory service for you. As a company we always try to resolve issues where an amicable solution is arrived at for both parties involved. Unfortunately, there are very rare cases where we cannot reach an agreement as we have to stick to terms and conditions or legislation.
We hope that the products themselves are more than satisfactory for you.
Have a wonderful day.
Antwoord van Endurance Beds
Thank you for your brilliant 5 star review!
Thank you for those kind words. What more could you ask for in a bed frame!
We are over the moon that you are very happy with the bed frame. We love our made to order bed frames and take care in their construction ensuring they are as high quality as we expect.
Have a great day!
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