Eneba Reviews 

Antwoord van Eneba

Geüpdatet op 25 apr 2026

Hello there,

I would love to take a closer look at your case.

Please remember that you can access your code from your library if you create an account with us, or directly from the purchase confirmation email, under “Product details.”

Since you provided your email address when creating your review, I’ve reached out to you through a ticket to better understand the situation and assist you in the best possible way. Please make sure to check your inbox as well as your spam folder to locate it.

EDIT

It looks like our Support Team hasn’t heard back from you yet. Please make sure to check both your inbox and your spam folder so we can address your query as soon as possible.

2nd EDIT

We have requested some additional details to continue the investigation, but it appears there has been no response from you, which has prevented us from moving forward. If you'd like to pick this back up at any time, please open a new ticket and reference your previous case so we can continue assisting you, or reply to your existing ticket.

Warm regards,
Team Eneba

Antwoord van Eneba

21 apr 2026

Hello there!

Thank you for your review. We are delighted to know that you have enjoyed your experience on our platform!

Regarding cashback, it works as a discount. This is why it is not given when making purchases with Eneba Wallet, as this would create a loop of receiving money.

There are some rules put in place in order to ensure safe and fair usage of the campaign.

You can see them here: https://www.eneba.com/cashback-terms-and-conditions and here: https://my.eneba.com/cashback

Hope to see you again soon!
Team Eneba

Antwoord van Eneba

18 apr 2026

Hello there,

We’d like to reassure you that Eneba is a safe and transparent platform, and I’m here to help you resolve any issue that may have come up.

Based on the information you provided in your ticket, it’s possible that you were a victim of an online scam.

Please remember that Eneba is a secure, customer-focused platform, and we specialize in the sale of digital products for personal use only. We strongly advise against engaging in any exchanges, purchases, or offers made outside of our official website or app, as we cannot guarantee their safety or legitimacy.

We hope the information provided by our team has been helpful and that it improves your experience with us in the future. Please remember that we are always available for anything you may need.

Warm regards,
Team Eneba

Antwoord van Eneba

Geüpdatet op 23 apr 2026

Hello there,

Thank you for your review! To clarify your issue and assist you further, I have contacted the email address you provided when submitting your review. Please check your email inbox (and spam folder, just in case), and reply at your earliest convenience.

For future reference, we kindly ask you to always reach out to our Support Team using the official ticket link: eneba.com/support. Please avoid sending direct emails, as these messages do not reach our team and may go unanswered.

EDIT

We have not received a response from your side in a while. Kindly make sure to check your email inbox and reply to your ticket with the requested information, so that we could investigate your case and help out!

2nd EDIT

Our Support Team had requested some additional information from you to proceed with the investigation. However, it appears that you have chosen to close your ticket, which prevents our Support Team and the seller from moving forward and providing a resolution.

Our team would love the opportunity to assist you further. If you wish to revisit this matter, please keep in mind that you can do so at any time by creating a new ticket and referencing your previous case.

Until then, stay safe!
Team Eneba

Antwoord van Eneba

Geüpdatet op 19 apr 2026

Hello,

Thanks for taking the time to reach out to us.
On rare occasions, there can be a mix-up on the sellers side and issues with key activation occur, however we're ready to help you have this resolved and support team is always standing by to work them out. Since you have provided me here with your e-mail address while creating your review, I have just reached out to you by creating a ticket for you, so make sure to check your inbox and get back to me whenever you have the ability to do so.

EDIT

Our support team has not yet received a response from your side in order to continue the check-up. Please get in touch with them as soon as you are able to do so and they will make sure to look into your issue further.

2nd EDIT

It appears there has been no response from you, which has prevented us from moving forward. If you need our help at any time, please open a new ticket or reply to your existing ticket. We'll be happy to help!

Warm regards,
Team Eneba