Enthuse Reviews 370

Jared is someone who makes you feel like you're his only client, even though you know there are hundreds of organisations that Enthuse works with.

When you communicate with Jared, he takes the time to understand you as a person and your organisation as a client. He keeps on top of your charity activities, events, and what's happening in the sector, and knows how he can best utilise his skills and the expertise of Enthuse to support your role, and the endeavours of your charity.

I reached out to Enthuse after trying and failing for ages to add an offline donation to my fundraising page. I sent an email and heard back really quickly from Danielle Taylor. Danielle was so polite and helpful, and she was able to resolved my issue really quickly. Thank you Danielle for the fantastic customer service.

Danielle responded to my email quickly and dealt with my query in double quick time.
I needed to change my email address and thought it was going to be a pain but actually it wasn’t.
Thank you for such great service.

The staff who deal with queries are always very efficient and communicate well. Claire Jones was the person who dealt with my last query and she did exactly as asked, and did it quickly.

I had a fantastic experience with Enthuse — their support team responded quickly and with such kindness. I’d made a small error in a donation message, and Emma Smith sorted it out straight away, with genuine care and attention to detail. It meant a lot to have something so personal corrected with empathy. Thank you again, Emma you really went above and beyond!

I has an issue when I registered to take part in a fundraising event, and the support team not only resolved my issue, but very promptly.

Their help was really appreciated. I highly recommend!

Rishika was a huge help, using her experience to find quick solutions to all our questions! Thank you

Enthuse have been incredibly supportive, informative and patient with our team as we work to introduce digital fundraising for the first time. Jared, in particular, has been a great source of advice and inspiration and we look forward to seeing our new activity launch soon!

Super helpful and went above and beyond to resolve an issue i've been having

Quick response and gave me the information I was looking for

We wanted to donated, clicked on the wrong link and donated to the wrong page. We called customer service and I have to say that it was the best experience ever. I called first thing and it just made my day. They were so helpful and polite; solved my issue in a matter of minutes! All the best to the Enthuse Team. You are awesome!

All of the team at Enthuse are always so helpful and we are so grateful here at Woodlands Hospice.

I had a really good experience with the support team. They responded quickly and effectively.

Jared is very helpful and responds to all our questions almost immediately.

I'm a participant in a charity event later this year, whose fundraising is hosted by Enthuse - so far, the experience has been totally positive. Registration was straightforward, and there is a secure but user-friendly system for editing and publishing personal and team news on our page. Enthuse also has a super-helpful customer support team, who have very quickly responded to and solved the two queries we have raised with them. This has enabled us to focus on our team's training, and on disseminating our news with easy links to the donation point. A first-rate service!

The Enthuse team are always incredibly helpful and very quick at answering/responding to any queries. This is always appreciated as a lot of our work is time-sensitive. Emma Smith and Rishika Bhalla have both been particularly helpful and extremely professional recently, and I really value their support.

Ms Danielle Taylor, your Support Provider came back to me, promptly, re my 2 sets of issues that I had -

& resolved each one with clear instructions/advice to me each time - speedily!

So, thank you for all your help again, Danielle!