Enthuse Reviews 371

No complaints at all! Our account manager, Priya, is always helpful and prompt to respond.

They make it nearly impossible to avoid "tipping" them for the service of donating to charity. How much does it really cost to process all the payments? Certainly not £4 on top of any donation received. Scam artists leeching of peoples generosity.

Enthuse were both accessible and helpful dealing with my enquiry quickly and efficiently.

Fantastic experience working with Emma Gordon at Enthuse, who has provided us with really insightful data, helpful recommendations and lots of support. Huge thank you to Emma!

This is a review of Enthuse and specifically Emma the customer service manager, I rang up directly and got through within 2 rings. Helpful, open communication, which resulted in a great outcome. Highly recommended.

Emma, the Enterprise Customer Success Manager takes off the pressure for me to analyse our fundraising results and trends - and gives me way more insight than I could ever get. She has particularly helped me this year understand what actions I need to take to encourage fundraising success for my London Marathon team. Thank you!

£6.50 charge on £50 donation to neice’s London Marathon is 13%! Greedy!

Solutions focused!

Even when presented with something new the team at Enthuse will always make it their goal to resolve! It's so refreshing to work with solutions focused individuals!

Rishika was extremely helpful in dealing with my issue. I am not fully upskilled in the use of Enthuse but Rishika did not make me feel inadequate and made very helpful suggestion to help me understand.

Jared was extremely helpful, solving all my problems and suggesting options that I didn't know existed. He made my experience so much easier and the end product was much superior to what I thought I could have produced. I cannot rate him highly enough I really look forward to working with him again

Regular catch ups and insight sessions with our Account Manager at Enthuse, Priya, are immensely helpful. I always go away from our calls with recommendations, actions to improve our supporter stewardship, and insights from the sector. So, I'm very grateful for our relationship with Enthuse.

Annoying as it's impossible to donate as a guest user. You have to enter your full address and phone number, etc. I'd say many people leave when they get to this point which results in many lost donations.

We have used Enthuse as an event platform for the last 3 years and have found it easy to set up and the support team are available if there are issues. It has enabled us to cut down on admin which has been very helpful. I developed a good relationship with Jared due to his enthusiastic and efficient approach.

Jared has been a font of knowledge, I would be truly lost without his guidance. In the past he has responded to any queries I have had promptly and been able to provide a solution - this instance has been the same. He also provides further information/guidance that he feels will enhance our user experience which is always greatly received.

First time user. Donated twice by mistake as I found website didn't confirm payment with certainty.
Left a message with Enthuse explaining what had happened. No reply 5 days later. Shoddy?
The review was read a profound apology was offered and accepted after they had trawled through recorded messages and refund paid. Impressive demonstration of problem well handled. Thank you

We had a lovely time communicating with the Enthuse team on the Bath Half Marathon. They went above and beyond to make our sure experience was 11/10 both in the build up and on the day.

Relate NI have been using Enthuse for a couple of years now, and I can't recommend the platform enough! It creates a seamless user- journey and an easier journey for charities to run events and raise money. Jared Monaghan has supported Relate NI from signing up to Enthuse, ideas for fundraisers, and anything else that we needed support for. Jared has been a great help to us in developing our online donation and events platform, and we can't thank him enough.

My biggest observation is that all the positive reviews come from people who have only ever left one review (or perhaps two max). Nearly all of the 'regular' users of Trust Pilot seem to be very critical of the difficulty of one off donations and the excessive 'tip' they take.

The Enthuse software made my donation to the London Marathon a very difficult experience. The donation process just hung there forever. Tried lots of things. Eventually had to disable perfectly normal web protection add-ons. If you are a charity I strongly suggest you avoid Enthuse as their software must cause so many people to just give up like I nearly did!