Entry Reviews 30

Complete Scam, paid for 3-6 weeks service and still have yet to receive an update. AI service cannot locate my order. I’ve sent several request through email for an update and still can’t get a response. Out 350$ and all my personal information. These people need to be investigated for scamming

don't let Entry.com sucker you out of 150 dollars or more. This is not an offical government website to renew passport. They simply take the information you enter on their website, and use to to apply for a passport on the official .gov website that you should have used in the first place.

SCAM, do no use. Paid $149 for their 12/24hrs ESTA service and it’s been 5 days with no response at all to any emails and their AI rep David can’t even locate my order.

Scam site. I was duped and requested full refund and cancellation of my passport application. Got a canned response from a rep named David when I called and not anticipating they will make getting my refund easy. I will do chargeback/small claims if need but hoping it does not come to this. The site looks very official and its not clear its not the gov website to untrained eyes. I hate that they have my personal details and my money.

Complete fraud. Collect money without providing any service. Impossible to receive a refund. Stay away.

Complete fraud. Don’t use it

It’s a fraudulent site. They took the information and are doing who knows what with it. Got multiple charges from them and luckily chase flagged them. They closed the account and are issuing a new card, I had to freeze accounts and notify state department of fraud. What a hassle. All because Google directed me here instead of passport services and I was fooled into thinking this site was legit. Stay away from this site as it will upend your life and potentially cost you thousands.

Did not realize it was a nongovernment company. The application failed to spot that the passport I wantd to renew had already been renewed a year ago. The application refused to take my credit card #. I tried to have them remove my information but apparently they did not have a file since the application was not completed with payment. But I was able to access the application and delete almost all of the information,especially the most sensitive. Here's hoping the info is not stored somewhere.

I entered my information (including my card info), but didn't finish filling out the application. When I hit continue, I saw that the original quote was nowhere near how much they were asking. I didn't hit confirm, yet within minutes, $167 was taken out of my account. That was neither the original quote, nor the final number they were asking for which I DID NOT APPROVE AND NEVER CHECKED OUT. When I tried customer service, they of course were not helpful at all. I never got an email from them... nothing.

Until I got to the payment part I did not realize this was not the government site. I did not complete the transaction but am very concerned about the information provided. I would like all of my application information purged and some sort of confirmation to that effect. But.. AI suddenly couldn't send to my email after having already done so three times. Then silence when I submitted the request again.

I just started this journey with entry yesterday. I found that all information they ask for is what you have to put on the standard form.

I also understood that this is a service of convenience and nothing more. I am good with that because that was clear.

So stay I will keep this updated as I move along.

Scam. Completely unnecessary service.
Misleading that it shows up before the official government website for passport renewals.

they were not upfront about the fact that that they are not affiliated with the government--and they charge a minimum of *three times* what the government charges for passport renewal. Absolute scam.

I submitted an order for expedited passport and was charged (verified on credit card), and was then sent an email asking for the same amount again. I tried calling and their AI agent was not able to find me in their system though I had the Order ID and email I used and got an email from them with. I've asked for email and phone calls to confirm and though their website says replies within 24 hrs, I have not gotten a reply. I see other reviews where Entry has replied mentioning they cannot find the reviewer in their system and I'm wondering if they are not able to track their orders.

First website to pop up when searching passport renewal. How do we verify it is not a scam to steal information? Wasn't unable to reach a representative. Waiting before I pay to verify....how long will it store my application? Need a passport ASAP just don't want to get scammed.

I start renewing my passport and came across this company. I was skeptical at first bc it is a lot of personal information going to a non-government site. It’s good to know going into this that this site is not government website. They do the work so you don’t have to. If that is something you want to do I recommend this site. Great communication and assistance. Contact company and they got back to me within the hour. Cyrill is the best ga e me an answer to my questions and provided a solution quickly. She is amazing. Thank you again.

The charges are significantly elevated for the service provided, I desired a passport and a passport card. Due to their oversight, the passport card request was not processed. They attempted to refund the cost of the service post facto. My advice is don't use them if it be avoided

Sneaky sneaky do not use this site!!!!
Also when you go to request refund no options work all give an error and say to email them. In addition be careful to look at the fine print you will pay double for your passport. I recommend you avoid this site and go directly to the government site. As for their response I have no reason to lie about me and my family experience accidentally using this site thinking it was the government’s site. Glad to say though they did eventually and thankfully respond to the email and issued refund. We then went directly to real government site and applied. Which processed even faster and for less.

This company is operating deceptively and appears to be a scam. I urgently needed to expedite my passport for upcoming travel. Based on Entry’s website, it was clearly designed to mislead consumers into believing the company is affiliated with or endorsed by the U.S. government. It is not.

I submitted highly sensitive personal information, including passport details, and paid over $700 for a promised 2–3 business day expedited service. Entry’s website now shows my order as “completed,” yet no passport, tracking number, or proof of submission has ever been provided. It has now been more than 12 days.

I have made repeated attempts to contact this company via email and phone with no response whatsoever. At this point, I have no confirmation that my application was ever submitted, nor do I know where my personal information is being stored or used.

As a direct result of Entry’s actions, I am now without a passport, have incurred significant financial loss, and have been forced to freeze my credit and monitor all financial accounts due to the risk of identity theft.

This company took payment, failed to provide the service promised, and has completely ceased communication. Consumers should be warned, and this business should be investigated for deceptive practices and potential fraud.