Entry Reviews 30

Tricked my wife into giving up a lot of information and paying for a service that was not needed. customer support links are all broken, state they cant find the account / email that was used. "technical difficulties" on all the support links. Will be filing a fraud claim on our credit card and locking our credit reports.

Angelica was able to assist me with processing a refund of $148 for the passport replacement fee. The service she provided me was excellent

Everything good with a really good costumer support .
Genesis Rangel She did a really good jobs helping me getting my passport on time .

This website appears as the first search result when you look up “Passport Renewal,” even before the official U.S. government site. Because of this, it is extremely misleading.
The site is designed to look like an official government portal. It uses the name “Entry,” which is easily confused with “Global Entry,” and displays a government-style icon that says “Government Assist.” This gives the impression that the site is affiliated with the U.S. government.
The only disclosure that it is a third-party service is written in small gray print at the top of the page, which is very easy to overlook.
If you click the “Renew Your Passport” link, you are taken directly to a page where you begin entering personal information. This bypasses the main page where the third-party fees are shown at the bottom. As a result, users can complete most of the process without ever clearly seeing the pricing disclosure.
The initial fee is very similar to the official passport renewal fee, which makes users believe they are paying the government fee. Only after payment are users asked to submit an additional payment for the actual passport processing.
As a result, we submitted extremely sensitive personal information, including Social Security numbers, passport details, and identification photos, believing we were using a legitimate government website.
The website lists a Puerto Rico address, but the phone number is not local. When calling, it routes to Idaho and the call does not go through.
This experience caused unnecessary stress and confusion. I strongly recommend using the official government website (travel.state.gov) and avoiding third-party services like this.

I am very concerned about my information being compromised on this site. They charge more than the original invoice given and then tell you AFTER you have given them your credit card info' that you will be charged an extra $130 for the government fee. This is deception. I am asking for a cancellation of my order and credit to my account. We'll see if they honor my request.

I did not realize that this was not the government passport agency. My bad. But nevertheless, I never saw any disclaimers such as this company gives in its response to a similar complaint on Trustpilot:

“Disclaimer: passport.entry.com is a private service working with licensed passport couriers. We are not a government agency and do not provide legal advice.”

I can only hope and pray that my credit card info is secure and that my application is actually submitted in the expedited form for which I paid extra.

Your agent was extremely helpful. The process was user friendly and efficient.

Entry.com came up in a Google search for how to renew a passport and I didn't see the very fine print at the top saying they weren't a government website. They prominently list an excellent TrustPilot rating but clicking on it takes you to a review for a different website, govassist.com. (As of 1/11/26, entry.com has no ratings.) The site asked what I wanted to do and I clicked renew a passport so I didn't see the part lower on the webpage about a $119 fee. When I paused and then resumed my passport application they asked for $148 in addition to the US passport fee (including a platform and service fee). They may be a legitimate company, I'm not sure, but they certainly seem to be trying to look like a government website, use someone else's TrustPilot ratings and charge more for their service than they say on their homepage.