epic.com.cy Reviews 80

The worst company you can imagine. I topped up my prepaid phone, money is not credited, you go to chat and have a robotic impolite agent saying I have to wait. They took my money and I have to wait for their department to check the email I sent with the receipt because their app does not work

4 months after signing the contract, they still haven't provided the service

I've had a terrible experience with this company. They've been double charging my small business without any clear reason, and when I reached out for a refund, I was met with radio silence. Their customer support is abysmal—slow to respond, if they even bother to reply at all. I've sent multiple emails and requested call backs, but it seems they just don't care about their customers. For a company that already has a 1.7-star rating, it's clear that I'm not the only one experiencing these issues. Save yourself the headache and avoid doing business with them.

Not customer friendly company. Does all it can to get the money out of you and not even informing their customers.

The service is so bad. I have been suffering from the HomeBox internet problems for almost a year, it lost connections from time to time and I lost a lot of my time in their stores and the support lines, totally not recommended.

I hsve a contract woth epic until 2025 . I sapose to have ia 30 nternet wich was going to be faster than the last one i had , unfortunetly ithat wasnt true . Every time i made a spead test the test goes up to 0.5 im sapose to be paying each mounth for a strong internet and at home never had any internet when i call them and believe me i called them a lot and they told me many times they will look in to it sent me a tecnician wich they csme over more than 5 times and did apsolutly nothing . My internet never got better but im still paying i think i had enough im changing company .

Literally got scammed.

Bought a SIM card for €1 and immediately topped up online with €15. My internet and services turned off after 10 minutes so I called them up. They told me “I used all the data up, 6gb”. I had barely used the phone. Took the sim out and will never use again. Be careful.

My experience with Epic was completly different from almost all reviews. I moved to a new home recently and my internet provider was Cyta. With 2 kids constantly on their tablets and my wife on netflix every single day I had to listen to complains and nagging about the speed and connectivity. I switched to Epic fiber service and finally I got peace of mind. The staff at the store were more than willing to sort everything with a smile on their face. I even got a 5G broadband device for wireless connection when I'm working from home, and all these cheaper than Cyta or any other provider. Not only I reccomend Epic, I find it a bit ignorant to consider anything else

Utter balls from the installation team TWICE

After going through the nightmare of trying to switch the name on the EPIC Homebox contract I was persuaded to switch to fibre. I was told, as it takes 3-4 weeks, it'd be done before the end of next month - which was about 6 weeks.

The reason why I questioned the time was that I was popping overseas for a bit so wanted it all sorted before i left for my household.

So at the beginning of the next month I called as I still hadn't heard anything and my flight is leaving in the next few days.

I called, went in store, chatted online. Seven times. Everyone said the same thing, the installation team will be in touch. But nothing.

HOLD ON a minute this is deja vu.

2 years ago I was convinced to leave my Cabletel contract and switch to Epic fibre. That time I heard nothing, but was in no rush.

I forgot about it and eventually moved apartment 4 months later. It was when i was closing my Cabletel account I got a call from Epic asking if there was reason why I was cancelling the installation.

Once is bad. But twice? I am a very relaxed person but one thing i cant bear is people who waste my time. If you couldn't get it done in the time TELL ME.

Anyhow I'm gonna go Cabletel, I remember them installing it in 2 weeks. Why the hell i didn't just do that in the first place.

C'est la vie.

Spammers. If you buy their mobile phone plan, prepare to get text message spam. Don't bother complaining them. They will tell you that their unwanted advertisements, that you never agreed to receive, are in fact not spam and refuse to stop sending them. The only thing worse than the spam is their customer service.

The worst Cyprus company. The internet is working like a st. They don't deserve to exist. I hope that many will see the reviews which all are bad and to run away from them

EPIC plans are the worse experience for "pay as you go" I ever had.
I love to travel: 2 months ago I visited Dubai for 10 days and a prepaid 5GB Data plan worked perfectly with a local company. 1 month ago I visited Bulgaria for 6 days and a 5GB prepaid was again great with another local company.
Then, I travelled to Cyprus and Tried EPIC.
That was a disaster.
I paid €5 for 5GB Data and it only lasted 1 day(!).
I used just 180MB but epic claimed it was 5GB.
I tried again: This time I was extra careful. I only used 70Mb. Most of my apps were set only to WiFi. I never sent or streamed Video. No background services.
I paid €6 for 4 days (set to use only €1.5 / day) but it only worked for 1 day. All €6 were gone in 1 Day.
I felt scammed. It's not really the money. It's about expecting to be connected. Shame on you epic in Cyprus. Will NEVER come close to that company again - for anything.

Guys if u want internet with tv am telling ya choose other. I change home i asked to renew my net nd tv thay came after 2 weeks all tho i told them i have child and i need imidietly someone to fix it. Also when they fix it..net doesnt work. They let it like this i should wait another 3 weeks . U calling them and still they tell u they will call back.

I used to be a subscriber back when the service was branded as Areeba, but I left due to persistent signal problems. However, upon their rebranding to Epic, I decided to give them another chance. Since then, I haven't encountered any issues. In fact, I've noticed that both call quality and mobile internet speed have significantly improved, surpassing other providers in the market.

If you want any internet services then avoid this company completely. A two month wait to have a new internet connection, unbelievable! The staff are poorly trained in the shops and very unhelpful. The hidden charges of this company are staggering. Avoid, avoid, avoid. Their main rival CYTA will install a new internet connection guaranteed withing 10 days, they usually turn up after two days.

Very unpleasant help Center on 07/04. Rude guy

My God. This is one of the worst-run companies in the world. Nobody speaks English and the website doesn't work.

I was a customer years ago and I changed to CYTA. 6 months ago they came to my shop for the 5th time with a good deal. I accepted to change my internet (cablenet) to Epic. It's been 6 months now they didn't come the didn't show up and they send me invoice for 15 euros for a mobile number that I didn't want and didn't even use the card, all I wanted was the Fiber Internet!!!! I called them and now they want the money in order to cancel the phone. Of course I told the caller that I'm interested anymore. This is unacceptable and unprofessional no wonder there are so many complaints. Και όπως λέμε και στην Κύπρο "ο Νουρος του σχιλλου δεν ισχιωνει"

We applied for their everything unlimited, no contract, for ever, offer of €14.99 online, within the stipulated timeframe. We received a phone call from them on Monday, to let us know that the everything unlimited offer of €14.99 was only available with a contract for 24 months. We then told them that we had a screen shot of the advert/post that specified everything unlimited, no contract, for ever, at €14.99 per month. We thanked them for their time and left it at that. The employee called us the next day,, after speaking to her boss, to inform us that they would accept us on the everything unlimited, no contract, for ever, offer of €14.99, because we were transferring 2 numbers to them. We confirmed with them again, that this was the offer, and they assured us that it was everything unlimited, no contract, for ever, €14.99!! Welll, Friday morning, the courier arrives with a contract, to sign, for 24 months!! It’s actually laughable!!
Well we sent the contract back with the courier and called the employee to inform her of what had happened. To be fair she was just as surprised as we were. She said that she would call us back. It has been 5 hours and we have had no communication from EPIC.
They will be wasting their time calling back, we aren’t interested anymore and will never will be interested in anything they have to offer, even if it’s FREE FOR EVER. Their slogan should be “ an EPIC waste of time “.

Worst company ever! Internet doesn't working from the first day i install it. It even isn't a month! I call them many times to fix it and still the same.