We live in Singapore with relatively clean tap water. Household of 3. These filters are hit and miss, cost SGD80 on Amazon and this lasted 3 weeks only. Other times can last 2 months. Water does tast... Toon meer
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Lees wat reviewers zeggen
Well, I love the taste of the water in my pitcher using these filters, but I am so disappointed that this company seems to prioritize profits. I have been saving my filters to recycle but they will on... Toon meer
The Epic Pure XP filter stopped flowing after just three weeks of moderate use in a household of three. We're in Seattle and the plumbing is new throughout the house. Our city water is free of sedimen... Toon meer
Where's the 25% discount for seniors and military. That website link doesn't seem to work. There is no option to sigh up for senior and military discounts. I'm surprised that the epic water filters c... Toon meer
1,7
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52 reviews
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The Outdoor bottle filter
The Outdoor bottle filter, 750 ones, are not working. I felt like I just got scammed when I bought a $128 worth of it too.
1 augustus 2022
Review zonder uitnodiging
Good water filters
I am very pleased with the water filter but not so much with their filter replacement program. I just got a refund for an unfulfilled filter order that I had placed almost three months ago.
10 december 2022
Review zonder uitnodiging
Non-delivery scam
Stay away. I've ordered and paid for a water filter two months ago which was 'in stock' but it still has not been delivered. Support ignores all emails. Have to report as non-delivery fraud to credit card provider.
20 januari 2023
Review zonder uitnodiging
Stay away from Epic Water
Stay away from Epic Water: I bought 2 jugs (1 Epic and 1 Nano) with filters - both were faulty. The company sent replacement filters but to my surprise those were also malfunctioning! So 4/4 filters faulty. This is not a trustworthy company.
29 december 2022
Review zonder uitnodiging
Useless support
Good product but
EXTREMELY bad customer service.
Take money but REFUSE to refund missing orders marked as unfulfilled for a MONTH because "its already packed. We can't cancel packed products"
Then they cancel my subscription WITHOUT permission anyway instead sorting out the parcel that is 6 weeks LATE.
17 oktober 2022
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APPALLING CUSTOMER SERVICE!!!!!!!!!
17 augustus 2022
Review zonder uitnodiging
Terrible subscription service
Subscribed to the replacement filter, when I complained that I hadn’t received a replacement (which I’d been charged for), I was refunded the money and they cancelled my subscription. I had to chase them many times for the replacement, I didn’t want to cancel subscription just wanted the money I’d paid to be refunded. They offered me a promo code which means absolutely nothing as the one I’d like to purchase has been sold out online for months and months. If you have supply issues inform your customers ahead of time instead of expecting them to chase them cancelling subscriptions when they chase.
4 augustus 2022
Review zonder uitnodiging
What happened to this company??
What happened to this company?? Started off so well but now they have a website full of items that aren't in stock. Worst of which is replacement filters rendering the pure pitcher I have useless. No update on their website or socials about production or stock issues, no replies to emails yet continue to take subscription money. So wrong, how difficult is it to just be honest. Going by all the recent reviews on here their reputation is now trash. Subscription is cancelled and will be sourcing another filter company. Shame as genuinely enjoyed how the water tasted with their filters, better than anyone else out there.
11 juli 2022
Review zonder uitnodiging
The product is great but I have been…
The product is great but I have been unable to access a replacement filter. I’ve been trying since February.
4 juli 2022
Review zonder uitnodiging
Terrible customer service
The actual product was good, but when I tried to order a new filter it never came. I took this up with customer service who kept saying “it should be delivered soon”. After waiting 2 months I came to realisation it wasn’t going to come. Epic filters didn’t want to refund me after countless requests, so now I’m left with a useless jug without any filters
15 juni 2022
Review zonder uitnodiging
Poor Customer Service
Poor Customer Service
I invested in their jug and filters (which are great quality) but desperate for a replacement filter. Literally sent them over 10 emails, almost daily sending them messages on their FB page. No response. I don't want to pay double the price for a replacement filter on Amazon. Sorry to resort to leaving you a negative review, but PLEASE respond to my emails and messages. I just need a replacement filter otherwise I would have to bin the jug, which is money I don't want to throw down the drain
2 november 2021
Review zonder uitnodiging
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